On Thu, Aug 9, 2018 at 7:41 AM Stas Malyshev <smalys...@wikimedia.org> wrote:
> 1. The account was disabled without any indication (except the email to > the person owning it, which is also rather easy to miss - not the > admin's fault, but read on) of what and why happened, as far as I could > see. Note that Phabricator is a collaborative space, and disabling an > account may influence everybody who may have been working with the > person, and even everybody that working on a ticket that this person > commented once. If they submitted a bug and I want to verify with them > and the account is disabled - what do I do? > People are left guessing - did something happen? Did his user leave the > project? Was it something they said? Something I said? Some bug? Admin > action? What is going on? There's no explanation, there's no permanent > public record, and no way to figure out what it is. > > What I would propose to improve this is on each such action, to have > permanent public record, in a known place, that specifies: > a. What action it was (ban, temporary ban - with duration, etc.) > b. Who decided on that action and who implemented it, the latter - to be > sure if somebody thinks it's a bug or mistake, they can ask "did you > really mean to ban X" instead of being in unpleasant and potentially > embarrassing position of trying to guess what happened with no information. > c. Why this action was taken - if sensitive details involved, omitting > them, but providing enough context to understand what happened, e.g. > "Banned X for repeated comments in conflict with CoC, which we had to > delete, e.g. [link], [link] and [link]" or "Permanently banned Y for > conduct unwelcome in Wikimedia spaces", if revealing any more details > would hurt people. > That proposed solution does not solve the problem you are proposing it for. If a person I'm interacting with on Phabricator or Gerrit disappears, I'm not going to look through CoC ban records, even if I know such a thing exists (which most people wouldn't, even if it's well-publicized). I'll just assume they are busy or sick or something. If we really feel people trying to interact with a banned users should find out the user is banned, it could be displayed in their Phabricator profile or in the Phabricator calendar (that results in a little notice icon everywhere the username is used), although I'd hope the banned person can opt out of that happening as it feels somewhat stigmatizing. > 2. There seems to be no clearly defined venue to discuss and form > consensus about such actions. As it must be clear now, such venue is > required, and if it is not provided, the first venue that looks suitable > for it will be roped in. To much annoyance of the people that wanted to > use that venue for other things. > I doubt that would have much effect - the person who is objecting about a CoC action benefits from using the forum that grabs the most attention, even if there's a more appropriate one. People who are considerate enough not to do that are typically not the ones who end up getting banned. _______________________________________________ Wikitech-l mailing list Wikitech-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikitech-l
