On Wed, Feb 21, 2001 at 09:15:53AM -0800, Dean S. Messing wrote:
>
> Regarding the Nth (N == a large number) query to NeTraverse (this time
> by Richard Fish) about when the 2.4.x version of W4L is going to be
> out we get this from Mike Badger:
> :: But to answer your question about 2.4, we don't have a set time line
> :: at this time.
> ::
> :: Thanks,
> :: Mike Badger
> :: NeTraverse
>
> Forgive the vituperative tone of my note but this is a useless
> non-answer. I (and I suspect many, many others who use W4L) are
> growing more and more impatient with NetTraverse for giving this sort
> of answer. It was fine when 4.0.0 came out. It was slightly annoying
> when 4.0.1 came out. But, for goodness sake, its been months now.
>
> I, for one, have not been able to use your (very useful) software
> for weeks on my 2.4 machine (which I must run for my research).
>
> The only reason I can think of why NeTtraverse is not saying is that
> they have no intention of putting it out until a bone fide Linux
> distribution like RH or Mdk does so. If this is the case then say
> so. If I told my boss that I had "no time line" on my (very
> open-ended) research he'd fire me.
>
> I'm getting very close to "firing" W4L and going with VMware, even
> though it is far more expensive and far less easy to use. And once
> I do that, I won't be back.
>
> So please, how about some _real_ answers here. What _is_
> the problem? All we'd like is some useful, _truthful_ explanation.
>
> You _must_ have a time line. You _must_ know where you are and how
> much more there is to do! If you don't then may I suggest that your
> software managers need to be replaced.
I'm leaving the above intact since it states the issue quite well. I was flamed
by a person who shall remain anonymous for posting an email almost identical to
this. He defended NetTraverse's lack of commitment and closed nature.
I received NO response from NT in regards to my email. A VERY basic human
behavior factor that NT doesn't seem to be able to comprehend is the fact that
people are 5 times more likely to tell people about a bad experience than a
good one. The impact of this on sales is an exercise left to the reader.
The lack of commitment / response leads one to conclude that NT does not have
the staff, expertise, desire, or whatever to support this product. This also
brings up the question of whether W4L is suitable for serious business use...
I've had to run VMware (which is slower) due to the lack of support for 2.4 and
a couple other applications that won't run correctly under W4L. At this point,
I would only recommend W4L to those who only have VERY basic needs, and have no
interest in upgrading their distros. This basically fits the profile of rather
unsophisicated home users. Unfortunately, I don't know of many unsophisticated
Linux users with needs that basic - they tend to be more power users.
NT: Have you figured out that this isn't good publicity yet?
--
Walter Reed
Director of Operations
Redherring.com/StockMaster.com
[EMAIL PROTECTED]
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