This will make me sound like a cold-harded bastard, but generally speaking, you need to look at the numbers
Say you match the price of $79 / month - for the next 10 months, that will end up costing you approximately $800 Will you be able to make that up in a longer contract term? Or will, 10 months down the line, he just renegotiate and ask you to match the new $49 / month cable promo that's available Sometimes, as bad as it sounds, it may be better to "screw" the customer -Charles P.S. - another possibility would be to renegotiate the rate, but then put him back at the beginning of a longer contract (e.g., you've got 10 months on your current contract at $159, but if you sign a brand new 36 month contract, I'll give you the $79 / month rate) ------------------------------------------- WISPNOG Park City, UT http://www.wispnog.com August 15-17, 2005 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bob Moldashel Sent: Thursday, August 25, 2005 7:56 PM To: WISPA General List Subject: [WISPA] Here's a question for the group..... OK...You have a customer that is paying $159 month for 256K service. No other service providers are available in the area except a full T1 for $599+ per month. 8 Months later cable modem shows up and offers $79/month for the first year for new sign ups with 3-4 Mb downloads. Your customer paying $159/month still has 10 months left on his contract and is looking to cancel saying the service is slow. What do you do? Do you let the customer out of his contract?? Do you enforce the contract and possibly loose the customer at the end of the contract? Do you match cable's price and speed? Do you try to give him a better package and risk him "jumping ship" anyways? I would love to hear everyone's ideas and input. -B- -- Bob Moldashel Lakeland Communications, Inc. Broadband Deployment Group 1350 Lincoln Avenue Holbrook, New York 11741 USA 800-479-9195 Toll Free US & Canada 631-585-5558 Fax 516-551-1131 Cell -- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
