I have no idea how the hell that post was posted 3 times.. I didnt do it..
anyways sorry bout that however it happened

--
Thanks,
Todd Lancaster
Network Administrator
AlwaysOn-Line LLC.
http://www.alwayson-line.net



Quoting Todd Lancaster <[EMAIL PROTECTED]>:

> i get 100meg for 1000.00 a month. Like i said bandwidth is not my problem. I
> have a personal 45meg link to my house.  When i run www.toast.net/performance
> speed tests i chuckle. Hence why i dont care giving customers the bandwidth i
> give them. I do monitor it closely, more so to keep stress off my AP's. Damn
> kids and there P2P Programs.
> --
> Thanks,
> Todd Lancaster
> Network Administrator
> AlwaysOn-Line LLC.
> http://www.alwayson-line.net
>
>
>
> Quoting Blair Davis <[EMAIL PROTECTED]>:
>
> >
> >
> >
> > >
> > > Bandwidth on the availability side is not an issue.  We buy bandwidth
> > > for about $20-25 per meg so that is not an issue and we have multiple
> > > provider fiber feeds to our NOC.
> > >
> > $25 per meg?  I'm at $350 per 1.5 meg!!!!!
> >
> > > Unfortunately...customers are so sold on price and high speeds....
> > >
> > > -B-
> > >
> > >
> > >
> > > Todd Lancaster wrote:
> > >
> > >> Well first off if my customers did a speed test and saw 256k My
> > >> phones would be
> > >> ringing off the hook.  159.00?? Thats insane too, but if your getting
> > >> more
> > >> power to you.  On the other hand if i was you I would search for more
> > >> bandwidth
> > >> and a cost that doesnt bring your overhead up much.  Then I would open
> > >> customers up to more bandwidth and for alot less price. My customers
> > >> are paying
> > >> 40.00 a month and seeing 3-4meg down and 1meg up or more. Yeah seems
> > >> cheap but
> > >> i have 100meg of internet bandwidth at a very affordable price and
> > >> With that
> > >> price customers are signing up left and right. Anyways should you let
> > >> him out
> > >> of the contract? I wouldnt thats what the contract is for, however i
> > >> would find
> > >> a way to bump him up alot more in bandwidth and drop the price and
> > >> then say ill
> > >> do this if you will renew with me plus with me your not a number your a
> > >> customer and if need be explain how with you if theres a issue you
> > >> will resolve
> > >> it quickly. Also mention when he calls you he talks with the owner
> > >> not some
> > >> highschool dipshit techie that doesnt know how to hardly turn on a
> > >> machine. =) Just put it in nicer words but thats the point you want
> > >> to make to him. Your
> > >> not just supplying him bandwidth your supplying him support that he
> > >> can depend
> > >> on also.  Best of luck with that situation.
> > >>
> > >>
> > >> --
> > >> Thanks,
> > >> Todd Lancaster
> > >> Network Administrator
> > >> AlwaysOn-Line LLC.
> > >>
> > >>
> > >>
> > >>
> > >> Quoting Bob Moldashel <[EMAIL PROTECTED]>:
> > >>
> > >>
> > >>
> > >>> OK...You have a customer that is paying $159 month for 256K service. No
> > >>> other service providers are available in the area except a full T1 for
> > >>> $599+ per month. 8 Months later cable modem shows up and offers
> > >>> $79/month for the first year for new sign ups with 3-4 Mb downloads.
> > >>> Your customer paying $159/month still has 10 months left on his
> > >>> contract
> > >>> and is looking to cancel saying the service is slow.
> > >>>
> > >>> What do you do?
> > >>>
> > >>> Do you let the customer out of his contract??  Do you enforce the
> > >>> contract and possibly loose the customer at the end of the contract? Do
> > >>> you match cable's price and speed? Do you try to give him a better
> > >>> package and risk him "jumping ship" anyways?
> > >>>
> > >>> I would love to hear everyone's ideas and input.
> > >>>
> > >>> -B-
> > >>>
> > >>> --
> > >>> Bob Moldashel
> > >>> Lakeland Communications, Inc.
> > >>> Broadband Deployment Group
> > >>> 1350 Lincoln Avenue
> > >>> Holbrook, New York 11741 USA
> > >>> 800-479-9195 Toll Free US & Canada
> > >>> 631-585-5558 Fax
> > >>> 516-551-1131 Cell
> > >>>
> > >>> --
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> > >>
> > >>
> > >>
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> > >>
> > >>
> > >
> > >
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