We will only do a site survey after we have a signed contract. I learned after my second one over five years ago... Husband call to see if we could provide them wireless service. Sent team out to verify. Once we verified that we could provide them service, husband responded 'well, I'll check with the wife and get back with you...'
Since then, we require our contract to be signed before we attempt a site survey. If our survey is successful, we continue with the install as we have a signed contract. If our survey fails, there is no charge to the customer. We thank them for the opportunity and keep their information available in case we add a POP that may allow them to get service. - Cliff On 10/8/06 11:06 PM, "Blair Davis" <[EMAIL PROTECTED]> wrote: > I would not even consider charging for a site survey. > > Way too many possibilitys for bad press. I simply consider it a cost of > doing business. Rarely do we have someone decline service if it can be > done at our $199/$299 install rate. I have declines on the $799+ > installs, but I expect those. > > Blair Davis > West Michigan Wireless ISP > > Justin Wilson wrote: > >> I would not be happy about the $29.95 fee. If you can get away >> with it go right ahead. I look at it the customer is betting $29.95 >> that they can get service. I would rather have it here if they can >> get service, and they don't then they are charged $29.95. If they >> can't get service why should they have to pay $29.95? That would be >> like going to buy a new car. You want a Blue one with a stick shift. >> The dealer can't get you one, but they charge you $29.95 for looking. >> I think the word will spread pretty quickly. Customers are a weird >> beast. I can see the coffee shop conversations now: >> >> Joe:"Yeah that company came out and did a site survey to see if >> they could get me wireless" >> Bob " How did that go?" >> Joe "The installer guy waived an antenna around and said he could >> not get me a signal" >> Bob "Too bad, so what now?" >> Joe "I don't know, but I got charged $29.95 for him coming out" >> Bob "What? They are supposed to come out next week. I don't want >> them charging me $29.95 if they can't hook me up." >> >> Just my .02 >> Justin >> >> -- >> Justin S. Wilson <[EMAIL PROTECTED]> >> Access - WISP Consulting - Tower Climbing >> Web: http://www.mtin.net >> Web: http://www.jwilson.ws >> >> -- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
