We have the same policy as this, but without the contract. Had the same problem, usually the husband 'checking with the wife'. I tell people that we come out to install service. The first part of the installation is a signal test. If it is successful, then we continue installing service and settle up for the installation fee of $199 when we're done. If it is NOT successful, we pack up and go away and they don't owe us anything. It's easy for people to agree to this if they want the service. If they are the type that doesn't know what they want, they don't waste our time.
This solution works great because people know that if we get a good signal, they're going to receive our service and pay when we're done. I think it works well because it's more of an impulsive thing, because we're there and they feel committed. If we did the site survey then had to come back to install, there is time for second thoughts and I imagine a number of successful site surveys would not turn into customers. The signed contract and/or down payment would eliminate/discourage this. The problem I have now is that we now want to pay a contractor for installations, but I don't want to pay for alot of failed installations. If I had my way, all installations would be 100% positive. I don't want the contractor going out on site and not receiving payment, either...that would make for a bad relationship between us and the contractor. Perhaps a solution for us would be to have a contract and/or down payment and do the site surveys ourselves. This would save us the time needed to do the installations, and would solve my problem of not wanting to pay for unsuccessful site surveys. That seems like a good next step for us. Mark Nash Network Engineer UnwiredOnline.Net 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998-5555 541-998-5599 fax ----- Original Message ----- From: "Cliff Leboeuf" <[EMAIL PROTECTED]> To: "WISPA General List" <[email protected]> Sent: Monday, October 09, 2006 8:10 AM Subject: Re: [WISPA] Re: Outsourced installations (KyWiFi LLC) > We will only do a site survey after we have a signed contract. > > I learned after my second one over five years ago... > Husband call to see if we could provide them wireless service. Sent team out > to verify. Once we verified that we could provide them service, husband > responded 'well, I'll check with the wife and get back with you...' > > Since then, we require our contract to be signed before we attempt a site > survey. If our survey is successful, we continue with the install as we have > a signed contract. If our survey fails, there is no charge to the customer. > We thank them for the opportunity and keep their information available in > case we add a POP that may allow them to get service. > > - Cliff > > > > On 10/8/06 11:06 PM, "Blair Davis" <[EMAIL PROTECTED]> wrote: > > > I would not even consider charging for a site survey. > > > > Way too many possibilitys for bad press. I simply consider it a cost of > > doing business. Rarely do we have someone decline service if it can be > > done at our $199/$299 install rate. I have declines on the $799+ > > installs, but I expect those. > > > > Blair Davis > > West Michigan Wireless ISP > > > > Justin Wilson wrote: > > > >> I would not be happy about the $29.95 fee. If you can get away > >> with it go right ahead. I look at it the customer is betting $29.95 > >> that they can get service. I would rather have it here if they can > >> get service, and they don't then they are charged $29.95. If they > >> can't get service why should they have to pay $29.95? That would be > >> like going to buy a new car. You want a Blue one with a stick shift. > >> The dealer can't get you one, but they charge you $29.95 for looking. > >> I think the word will spread pretty quickly. Customers are a weird > >> beast. I can see the coffee shop conversations now: > >> > >> Joe:"Yeah that company came out and did a site survey to see if > >> they could get me wireless" > >> Bob " How did that go?" > >> Joe "The installer guy waived an antenna around and said he could > >> not get me a signal" > >> Bob "Too bad, so what now?" > >> Joe "I don't know, but I got charged $29.95 for him coming out" > >> Bob "What? They are supposed to come out next week. I don't want > >> them charging me $29.95 if they can't hook me up." > >> > >> Just my .02 > >> Justin > >> > >> -- > >> Justin S. Wilson <[EMAIL PROTECTED]> > >> Access - WISP Consulting - Tower Climbing > >> Web: http://www.mtin.net > >> Web: http://www.jwilson.ws > >> > >> > > -- > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
