Alan, You offer wireless service at $40/mo, don't you? I'm surprised that anyone left you for $2.50 a month. Inertia alone is worth far more to people .. especially when it comes to things like changing internet addresses, and the prospect of having to learn something new. How fast is your service in that area? Have customers experienced any big outages recently? Could you *ask* them to rate your service vs. Qwest's, as they now experience it? Include points like: Speed .. Extra Services .. Price .. Quality of Customer Support .. Stability of Service.
I can only imagine that Qwest targeted the whole area, not just your customers. How could they possibly know, short of driving around looking for antennas? Why would they waste the time looking when they could just call everyone in the area? Best, -- Dylan Oliver Primaverity, LLC -- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
