George Rogato wrote:
Alan Cain wrote:
And quoting unit prices is fully effective enough. One of my POPs has
gone from 20 customers to 1 customer, as Qwest has aggressively
targeted the area with phone calls to each (!) of my customers 4, 5
and 6 times a week, offering 1.7 Mbps service for 37.50/month. The
contract is vaguely and worded in very fine print so no one gets that
it is an introductory price, with miscellaneous services and taxes
extra. Many will probably rue the day, but I can't hold on to that
POP with one customer.
And how the heck did they get so specific on the customer list? Do
they offer a cut to judas goats?
They do the same thing around here.
What speeds and price were you offering that they picked of most of
your subs?
40.00 per month, 3 Mbps (actual). And we do offer hand holding,
antivirus filtering, spam filtering and usually free truck rolls for
problems (we only charge for the most clearly definable "not our fault"
issues, such as computer repairs).
We pride ourselves on customer service. Every one of the departing has
said "so sorry to go - loved your service". Boils down to perfect
service and perceived lowest price.
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