Some months we have 30 signups, and no calls. Other times we have 10 and 2 of them call. I'd say you should expect about 2-3 calls a month per month per building if your service doesn't go offline. And even if it does they don't always call.
All the signups are done online with no calls to us, via credit card. Its really bulletproof, and Meraki sends us a check every month (I have one in front of me actually). Open-Mesh has no billing yet, but they support some third party packages for credit card billing in beta. The nice part about Meraki is that you don't even need a merchant account, they do everything for you and send you a check. All for "only" 20% of your billing... The open mesh billing betas, have some pay by the month and some buy-it-outright but we haven't started with that yet. Meraki & Open-Mesh have excellent monitoring & notification tools to tell you it's down, ping stats, uptime information (per repeater & gateway). ----- Original Message ----- From: "Tom DeReggi" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]>; "WISPA General List" <wireless@wispa.org> Sent: Tuesday, June 24, 2008 5:05 PM Subject: Re: [WISPA] MSOs investing heavily in wi-fi rollouts > Doug or others doing low arpu MTU residential, > > How do you handle support for the services. > Are you doing it as best effort, without support? > > Or are there tricks of the trade to doing it effectively? > > When your users, are getting service cheap, are they learning to be more > tech savy on their own? > > Tom DeReggi > RapidDSL & Wireless, Inc > IntAirNet- Fixed Wireless Broadband > > > ----- Original Message ----- > From: "Rogelio" <[EMAIL PROTECTED]> > To: "Doug Ratcliffe" <[EMAIL PROTECTED]> > Cc: "WISPA General List" <wireless@wispa.org> > Sent: Tuesday, June 24, 2008 3:14 PM > Subject: Re: [WISPA] MSOs investing heavily in wi-fi rollouts > > >> Doug Ratcliffe wrote: >>> We've done a lot of condos. For free wifi, a 2.4 mesh network like >>> open-mesh covers most decent sized condos (~100 units) for less than a >>> grand. Then you can charge $5/unit, blow away the cable company and >>> have the thing paid back in 3 months. >> >> I haven't yet played with open mesh stuff. >> >> Here's an article I found googling for it >> >> http://www.dslreports.com/shownews/Open-Mesh-Picks-Up-Where-Meraki-Left-Off-92532 >> >>> We also install pay on demand which has had moderate success - a 120 >>> unit apartment condo building, $9.95/wk, $19.95/month, we get about >>> 10-15 signups a month and Meraki sends us a check minus their fee. >>> Still takes a year or so to pay it back but its really been a zero >>> maintenance building minus the occasional person who can't get their >>> wifi working at first. >> >> I like that. That could work for poorer areas, particularly types that >> don't want the long term commitment for wifi. >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
