1% or less
----- Original Message ----- 
From: "Travis Johnson" <[EMAIL PROTECTED]>
To: "WISPA General List" <wireless@wispa.org>
Sent: Monday, October 13, 2008 9:30 PM
Subject: [WISPA] NOGO's


> Along a different line... What is everyone's percentage on NOGO's
> (that's what we call people we try to install and can't get a good
> enough signal)? Ours was quite a bit higher than I thought when I looked
> a few days ago... Out of 1,500+ completed installs during the last 12
> months, we had 208 people we couldn't install successfully. If we only
> had more time to find more tower locations... :(
>
> Travis
> Microserv
>
> Chuck McCown - 3 wrote:
>> We always assume we will get a signal.  We are rarely wrong.
>>   ----- Original Message ----- 
>>   From: Travis Johnson
>>   To: [EMAIL PROTECTED] ; WISPA General List
>>   Sent: Monday, October 13, 2008 9:07 PM
>>   Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik 
>> disconnectissueOct7th, 2008
>>
>>
>>   So there are people that don't roll a truck because some software says 
>> you may not be able to get a connection? That seems like a pretty poor 
>> idea to me... we have clients that we had to try 3 or 4 different towers 
>> with 2 or 3 different frequencies before we get a good signal. This 
>> "tool" may have disqualified that customer, yet we got them installed.
>>
>>   Plus, how do you know if you want to make their location your next 
>> repeater to service that area if you just tell them no over the phone? ;)
>>
>>   Travis
>>   Microserv
>>
>>   Brian Webster wrote:
>> On the topic of knowing if the lead was qualified and you could offer
>> service to that lead location (start shameless plug), I know of a company
>> that can provide you with an inexpensive tool to do a lookup by address 
>> and
>> give the answer while still on the phone...... As some of the folks on 
>> this
>> list who already use it for their opinion of how well it works and 
>> increases
>> productivity and decrease truck rolls to bad installs.
>>
>>
>>
>> Thank You,
>> Brian Webster
>> www.wirelessmapping.com <http://www.wirelessmapping.com>
>>
>>
>> -----Original Message-----
>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
>> Behalf Of RickG
>> Sent: Monday, October 13, 2008 10:46 PM
>> To: WISPA General List
>> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
>> disconnectissueOct7th, 2008
>>
>>
>> Great post Tom!
>> As I mentioned earlier, we used to give $20. A study by my marketing
>> person showed 90% of our new installs were referrals. The interesting
>> part was when asked, the referrer said they would've provided the
>> referral whether or not the $20 was offered.
>> -RickG
>>
>> On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]>
>> wrote:
>>   1. Anyone have any idea what percentage of customers provide referrals,
>>     with
>>   a program like "free month for each referral"?
>>
>> 2. Has anyone asked their customers that have not provided referrals, 
>> what
>> would be adequate incentive for them to be willing to?
>>
>> 3. How well do these programs work for residential versus business?
>>
>> I'm just asking because... Some of our customers have said that the did
>>     not
>>   refer because....
>> a)  its against their corporate policy to give referrals.
>> b) afraid their service would slow down because, there would be less
>> capacity available to themselves afterwords.
>> c) they did not want to be held accountable for their implied 
>> indorsement,
>> if service for the new referred to company did not work out well.
>> d) the compensation amounts were not significant enough for them to 
>> extend
>> the effort, or track it..
>> e) There job was not to be our salesman, that was our job.
>> f) They already refer, and they'd already do that regardless of getting
>>     any
>>   payment compensation, so compensation unnecessary. They'd rather us put
>>     that
>>   money into maintaining/upgrading our network.
>> g) It was unclear whether the appropriate person would get compensation.
>>     For
>>   example, if a employee made the referral, they personally would have 
>> very
>> little benefit for their employer to save and get a month free.
>>
>> What I'm most interested in is.... What would encourage a higher number 
>> of
>> customers to start referring "qualified" leads.
>>
>> One potential negative I predicted was that referrals would come in as
>> "unqualified leads". Previously leads came in for areas that we could not
>> serve.
>> I made that mistake advertising residential in the yelloe pages. So much
>>     of
>>   my time was wasted on leads that would never be feasible to close.
>> Just doing the Google map pre-surveys would kill half the day, and could
>> burry productivity for a small staffed company. Leads aren;t good, unless
>> there is a high chance that the lead will materialize. So this brings me
>> back to.... How will the promotion incourage the customer to bring in
>> qualified leads? How will the customer understand who would be qualified?
>> Thats why I like stipulatons such as.... We pay you X, if you refer a
>> customer "in your building" or "in your neighborhood", or "within 1/2 
>> mile
>> of your address". Etc Etc.
>>
>> Tom DeReggi
>> RapidDSL & Wireless, Inc
>> IntAirNet- Fixed Wireless Broadband
>>
>>
>> ----- Original Message -----
>> From: "Steve Barnes" <[EMAIL PROTECTED]>
>> To: "WISPA General List" <wireless@wispa.org>
>> Sent: Monday, October 13, 2008 10:09 AM
>> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnect
>> issueOct7th, 2008
>>
>>
>>     How is the MT/Tranzeo Beta Firmware working?  I have issues when the
>> disconnect happens the AP shows horrible signals from the Tranzeo's
>> (-105 to -113) but if you start a ping to that radio it drops back to
>> -69.  Is this resolved as well?  If I reboot the AP all the signals are
>> fine.
>>
>> Steve Barnes
>> RCWiFi Wireless Internet Service
>>
>> -----Original Message-----
>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
>> Behalf Of D. Ryan Spott
>> Sent: Tuesday, October 07, 2008 8:03 PM
>> To: [EMAIL PROTECTED]; WISPA General List
>> Cc: Tranzeo Support
>> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnect
>> issueOct 7th, 2008
>>
>> Since Damian has made this public, I guess I can talk about this
>> testing....
>>
>> I have been using their beta software for over 2 weeks now and I have
>> uptimes that long as well.
>>
>> I will not disagree with Damian regarding the mtik patch. :)
>>
>> This **IS** an Mtik issue and affects more than just Tranzeo devices.
>>
>> ryan
>>
>>
>> On Oct 7, 2008, at 2:30 PM, Damian Wallace wrote:
>>
>>       MT has made several betas available for testing.  The results are
>> promising, but we aren't running real clients on the MT.
>>
>> We also have an extremely hacky way of dealing with this issue.  We
>> have
>> an alpha available for this on a Non-Supported basis.  When this
>> feature
>> is turned on, you have to reboot the AP when management changes like
>> channel are made.
>>
>> You can get a copy of the alpha by emailing support.  They will send
>> you
>> a copy of the firmware and a warning that this breaks a lot of ways AP
>> send management frames, and that we don't support it.  We think you
>> are
>> better off to use the Microtik patch since it should solve the problem
>> for all units, not just Tranzeos.
>>
>>
>>
>>
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