It's part of the monthly service if it's equipment we supplied. Repeater customers get top priority, then business customers, then residential users, nonprofits & family last.
We do charge if a customer damages things. We've had a couple cases this winter of people butchering cables on their roof in the process of removing snow, and one of a roofer reinstalling a tripod with nails instead of lag bolts. On Thu, Apr 16, 2009 at 03:51:53PM -0400, my_em...@webjogger.net wrote: > I'm just curious what everybody is charging their residential and > business customers for a truck roll to fix problems with the wisp > subscriber equipment. > > We've always tried to get the customer to pay something, especially when > we have to replace equipment that goes bad. It's often turns into a > whole ordeal where the customer gets mad, threaten to switch services, > etc. We mainly use Alvarion equipment which is pretty reliable, but when > they go bad, they're expensive to replace. > > Like to hear how others are doing it. > > Thanks, > > -- > > Jon Roux > Webjogger Internet Services > http://www.webjogger.net > 845.757.4000 > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -- /* Jason Philbrook | Midcoast Internet Solutions - Wireless and DSL KB1IOJ | Broadband Internet Access, Dialup, and Hosting http://f64.nu/ | for Midcoast Maine http://www.midcoast.com/ */ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
