15 minute drive? Oh man. How cool would that be? I have 1.5 hour drives to both edges of the network. It's still just me too! marlon
----- Original Message ----- From: Brian Rohrbacher To: WISPA General List Sent: Sunday, April 19, 2009 12:49 PM Subject: Re: [WISPA] How much to charge for a truck roll I never used to charge for a lot of that stuff but then one day I said screw it. $75 for a service call. I had some complaints, started lowering the price for 5 minute repairs and decided on another change. I now do $50 service calls. I decided instead of getting complaints about $75 or lowering the price all the time because it's a quick fix that I'd be better off and have an easier time charging $50 all the time than $75 half the time. It has worked out nicely. No complaints and I don't feel like I'm screwing people (like $75 for a 5 minute job). Couple things to remember is my coverage area is pretty small. My office is in the middle so the drive time to any edge is not much more than 15 minutes. We're also mostly residental, so we don't need instant response. I can schedule a couple things in one area to make it efficient. Brian Kurt Fankhauser wrote: Oh my! We could never get away with charging anywhere near that! If we sent our customers a bill like that they would call up the bigger wisp in this area that is doing free installs and just switch. Not to mention the DSL here is $20/month. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Tom DeReggi Sent: Saturday, April 18, 2009 2:48 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll I think sometimes the provider shoots themselves in the foot, because they don't charge, when a customer would be perfectly willing to pay. For example, The second time a dogs eats a wire, as Kurt explained, I don't think most home owners would mind paying. In most cases we do repair/maintenance at NO Charge, for things that are our responsibilty, that we warrant to cover. And we'll give customers a break now and then, if they are an easy or long term customer of ours. But there is nothing wrong with charging, when its appropriate. Nothing less than $90, our 1 hour min.. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband ----- Original Message ----- From: "Josh Luthman" <[email protected]> To: "WISPA General List" <[email protected]> Sent: Saturday, April 18, 2009 11:23 AM Subject: Re: [WISPA] How much to charge for a truck roll Win:win:win situation! Cops around here...I'm going to leave this one be. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer On Sat, Apr 18, 2009 at 11:22 AM, Kurt Fankhauser <[email protected]> wrote: Around here the cops would let you beat them up and still make them pay financially. *grins* Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Josh Luthman Sent: Saturday, April 18, 2009 11:15 AM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll Should have charged them the first time. If someone threw paint on your truck would you scrub it off or make them pay (financially pr physically)? On 4/18/09, Kurt Fankhauser <[email protected]> wrote: I had a customers dog chew through the cable about 2 months ago. Replaced the whole cable at NO CHARGE and thought that was the end of it. Then just last week they had problems and I went out and the dog chewed through the new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced the entire cable again and charged them $50. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Travis Johnson Sent: Thursday, April 16, 2009 3:59 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.). Travis Microserv [email protected] wrote: I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ ---------------------------------------------------------------------------- ---- WISPA Wants You! 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