Re: [WISPA] How much to charge for a truck roll

[Brian Rohrbacher]

I do new wire from radio to just inside the house, and splice. Kurt Fankhauser wrote: I've used cat5 couplers before and always end of having to go back and run a new wire so that's what I do from now. Also get to charge the customer more with the new wire. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -----Original Message----- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Marlon K. Schafer Sent: Monday, April 20, 2009 11:30 AM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll splice? We NEVER splice the cable. It's always new. marlon ----- Original Message ----- From: "D. Ryan Spott" <rsp...@cspott.com> To: "WISPA General List" <wireless@wispa.org> Sent: Saturday, April 18, 2009 10:39 AM Subject: Re: [WISPA] How much to charge for a truck roll Was it a labrador? I find labs eat cable more than any any other breed. I allow for one free splice then they pay for my time. ryan D. Ryan Spott rsp...@cspott.com On Apr 18, 2009, at 8:07 AM, Kurt Fankhauser wrote: I had a customers dog chew through the cable about 2 months ago. Replaced the whole cable at NO CHARGE and thought that was the end of it. Then just last week they had problems and I went out and the dog chewed through the new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced the entire cable again and charged them $50. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -----Original Message----- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Travis Johnson Sent: Thursday, April 16, 2009 3:59 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.). Travis Microserv my_em...@webjogger.net wrote: I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/

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