If it's our gear we don't charge. If it's there gear I'll usually hit them for $50. Half that if it was a 5 minute fix. marlon
----- Original Message ----- From: <my_em...@webjogger.net> To: "WISPA General List" <wireless@wispa.org> Sent: Thursday, April 16, 2009 12:51 PM Subject: [WISPA] How much to charge for a truck roll > I'm just curious what everybody is charging their residential and > business customers for a truck roll to fix problems with the wisp > subscriber equipment. > > We've always tried to get the customer to pay something, especially when > we have to replace equipment that goes bad. It's often turns into a > whole ordeal where the customer gets mad, threaten to switch services, > etc. We mainly use Alvarion equipment which is pretty reliable, but when > they go bad, they're expensive to replace. > > Like to hear how others are doing it. > > Thanks, > > -- > > Jon Roux > Webjogger Internet Services > http://www.webjogger.net > 845.757.4000 > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
