roflol Rick this is a GOOD thing.... Your customers call you for all problems because YOU WILL ANSWER THE PHONE!!!!!!
Sometimes great service levels suck. lol marlon ----- Original Message ----- From: "Rick Kunze" <[email protected]> To: "WISPA General List" <[email protected]> Sent: Wednesday, July 29, 2009 5:40 PM Subject: [WISPA] Are customers increasingly clueless? Or is it gettingbetter? > Customer calls just now. They ask if the Internet is "having trouble", > I reply that there are no outages. She then says she called a couple of > her friends in neighboring towns and they were all down too. She asks > if any other people have called today with problems. I replied stating > that a day doesn't go by without someone calling with such an issue etc. > > I ask her for some details, "any message on the screen?" She says that > a message popped up that said, "No Input". I thought to myself for a > minute and replied, "I'm unaware of any Windows message that says that." > I asked, "This is in Explorer"? She said, "No, she can't get Explorer > to run, nothing will run, the monitor is dark and a small message on the > blank screen says "No Input." > > I would have thought that by now more of the general public would be > starting to figure some of this out. It's discouraging to me that such > an obvious hardware issue resulted in a call to see if the Internet is > down. > > Rk <-------- slapping self in forehead! > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
