Someone sells those on this list... http://www.wlanparts.com/product/TP-UPS-DC-12-9/UPS_Pro__Outdoor_UPS_with_Die_Cast_Enclosure_12V_9AH.html
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 "When you have eliminated the impossible, that which remains, however improbable, must be the truth." --- Sir Arthur Conan Doyle On Fri, Jul 31, 2009 at 7:40 PM, Tom DeReggi <[email protected]>wrote: > Ryan, > > I agree completely, and sympathise for the situation. > > But does your customer know that? > > > Tom DeReggi > RapidDSL & Wireless, Inc > IntAirNet- Fixed Wireless Broadband > > > ----- Original Message ----- > From: "Ryan Ghering" <[email protected]> > To: "WISPA General List" <[email protected]> > Sent: Friday, July 31, 2009 11:51 AM > Subject: Re: [WISPA] Are customers increasingly clueless? Or is > itgettingbetter? > > > > Ohh agreed, redundant upstream is a must. However when a DS3 costs over > 10 > > grand a month to get out of this area to a NON-Qwest system ( not > > including > > bandwidth ), for true redundancy it makes it not feasible. We are trying > > to > > engineer a wireless backhaul out, but its taking some time to do so. Its > > funny folks in the extreme rural areas, seem to think that we WISP's and > > ISP's should have the same access to bandwidth and pricing as Metro guys > > do. > > Yet, my cost per meg plus transport is about 280.00 per meg total, > however > > even in a city like Greeley, Colorado, you can get bandwidth plus > > transport > > for around 50.00 a meg or less. > > > > Its the burden of being a rural isp. > > > > Ohh and the customer still wants 20 meg down 5 meg up for 20 bucks a > > month, > > and it damn well better work 24/7 or its the end of the world lol.... > > > > Ryan > > > > On Fri, Jul 31, 2009 at 9:30 AM, Travis Johnson <[email protected]> wrote: > > > >> Technically, yes, this was your fault. The customer is paying YOU for > >> service... not qwest. If you can't provide the service (regardless of > the > >> reason), then it's your fault. > >> > >> In our regional area, the ABC affiliate stopped selling to DISH Network > >> last year over the contract price. So if you had DISH (which I did), you > >> could no longer get ABC at all. This went on for over 6 months. Do you > >> think > >> everyone was mad at ABC or DISH? DISH is the one that had to start > giving > >> credits and take all the phone calls. > >> > >> You HAVE to have at least two separate upstreams or you are just asking > >> for > >> these kind of problems. > >> > >> Travis > >> Microserv > >> > >> > >> Ryan Ghering wrote: > >> > >> Yesterday, we had a long term upstream outage. Someone in Qwest killed > >> our > >> ATM upstream and somehow we were getting crosstalk to another ATM PVC. > >> (Don't ask nobody can tell me how this was done). > >> > >> In the mean time customers are calling us screaming that they need their > >> net. Our staff politely informs them all day long that this isn't a > issue > >> with us, its upstream. Some customers accept that and move on for the > >> day. > >> > >> However the kicker!! One of our customers which is a dedicated 3 meg > >> calls > >> up and asks, "Are you down" I say yes at this time the internet is down > >> due > >> to a problem with qwest in Denver. The customer says "ok, do you have an > >> ETA?" I tell him no not at this time the problem is with qwest not with > >> us. > >> Customer says "ok thanks" and hangs up. > >> > >> Not 20 minutes later I get a phone call from the customer, he's mad as > >> hell > >> and spitting nails. I only caught about 1/2 of what he had said. But it > >> sounded like. "Your a damn lier, I call qwest, they have NO issues > >> anywhere. > >> I want my ****** Net or you can kiss my account goodbye a**hole.." > >> > >> Then he hangs up. ( mind you this is a business customer ) > >> > >> I call him back about an hour later and he says he's canceled. And will > >> get > >> service from somewhere else. > >> > >> How can this be? How was this my fault? > >> > >> Customers are irrational and stupid.. Agreed. lol.... > >> > >> > >> Ryan > >> > >> On Fri, Jul 31, 2009 at 1:58 AM, Marlon K. Schafer < > [email protected]> > >> <[email protected]>wrote: > >> > >> > >> > >> roflol > >> > >> Rick this is a GOOD thing.... Your customers call you for all problems > >> because YOU WILL ANSWER THE PHONE!!!!!! > >> > >> Sometimes great service levels suck. lol > >> marlon > >> > >> ----- Original Message ----- > >> From: "Rick Kunze" <[email protected]> <[email protected]> > >> To: "WISPA General List" <[email protected]> <[email protected]> > >> Sent: Wednesday, July 29, 2009 5:40 PM > >> Subject: [WISPA] Are customers increasingly clueless? Or is it > >> gettingbetter? > >> > >> > >> > >> > >> Customer calls just now. They ask if the Internet is "having trouble", > >> I reply that there are no outages. She then says she called a couple of > >> her friends in neighboring towns and they were all down too. She asks > >> if any other people have called today with problems. I replied stating > >> that a day doesn't go by without someone calling with such an issue etc. > >> > >> I ask her for some details, "any message on the screen?" She says that > >> a message popped up that said, "No Input". I thought to myself for a > >> minute and replied, "I'm unaware of any Windows message that says that." > >> I asked, "This is in Explorer"? She said, "No, she can't get Explorer > >> to run, nothing will run, the monitor is dark and a small message on the > >> blank screen says "No Input." > >> > >> I would have thought that by now more of the general public would be > >> starting to figure some of this out. It's discouraging to me that such > >> an obvious hardware issue resulted in a call to see if the Internet is > >> down. > >> > >> Rk <-------- slapping self in forehead! > >> > >> > >> > >> > >> > >> > > -------------------------------------------------------------------------------- > >> > >> > >> WISPA Wants You! Join today!http://signup.wispa.org/ > >> > >> > > -------------------------------------------------------------------------------- > >> > >> > >> WISPA Wireless List: [email protected] > >> > >> Subscribe/Unsubscribe:http://lists.wispa.org/mailman/listinfo/wireless > >> > >> Archives: http://lists.wispa.org/pipermail/wireless/ > >> > >> > > -------------------------------------------------------------------------------- > >> WISPA Wants You! Join today!http://signup.wispa.org/ > >> > >> > -------------------------------------------------------------------------------- > >> > >> WISPA Wireless List: [email protected] > >> > >> Subscribe/Unsubscribe:http://lists.wispa.org/mailman/listinfo/wireless > >> > >> Archives: http://lists.wispa.org/pipermail/wireless/ > >> > >> > > -------------------------------------------------------------------------------- > >> WISPA Wants You! Join today!http://signup.wispa.org/ > >> > -------------------------------------------------------------------------------- > >> > >> WISPA Wireless List: [email protected] > >> > >> Subscribe/Unsubscribe:http://lists.wispa.org/mailman/listinfo/wireless > >> > >> Archives: http://lists.wispa.org/pipermail/wireless/ > >> > >> > >> > >> > >> > >> > -------------------------------------------------------------------------------- > >> WISPA Wants You! Join today! > >> http://signup.wispa.org/ > >> > >> > -------------------------------------------------------------------------------- > >> > >> WISPA Wireless List: [email protected] > >> > >> Subscribe/Unsubscribe: > >> http://lists.wispa.org/mailman/listinfo/wireless > >> > >> Archives: http://lists.wispa.org/pipermail/wireless/ > >> > > > > > > > -------------------------------------------------------------------------------- > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > -------------------------------------------------------------------------------- > > > > WISPA Wireless List: [email protected] > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
