Ohh agreed, redundant upstream is a must. However when a DS3 costs over 10 grand a month to get out of this area to a NON-Qwest system ( not including bandwidth ), for true redundancy it makes it not feasible. We are trying to engineer a wireless backhaul out, but its taking some time to do so. Its funny folks in the extreme rural areas, seem to think that we WISP's and ISP's should have the same access to bandwidth and pricing as Metro guys do. Yet, my cost per meg plus transport is about 280.00 per meg total, however even in a city like Greeley, Colorado, you can get bandwidth plus transport for around 50.00 a meg or less.
Its the burden of being a rural isp. Ohh and the customer still wants 20 meg down 5 meg up for 20 bucks a month, and it damn well better work 24/7 or its the end of the world lol.... Ryan On Fri, Jul 31, 2009 at 9:30 AM, Travis Johnson <[email protected]> wrote: > Technically, yes, this was your fault. The customer is paying YOU for > service... not qwest. If you can't provide the service (regardless of the > reason), then it's your fault. > > In our regional area, the ABC affiliate stopped selling to DISH Network > last year over the contract price. So if you had DISH (which I did), you > could no longer get ABC at all. This went on for over 6 months. Do you think > everyone was mad at ABC or DISH? DISH is the one that had to start giving > credits and take all the phone calls. > > You HAVE to have at least two separate upstreams or you are just asking for > these kind of problems. > > Travis > Microserv > > > Ryan Ghering wrote: > > Yesterday, we had a long term upstream outage. Someone in Qwest killed our > ATM upstream and somehow we were getting crosstalk to another ATM PVC. > (Don't ask nobody can tell me how this was done). > > In the mean time customers are calling us screaming that they need their > net. Our staff politely informs them all day long that this isn't a issue > with us, its upstream. Some customers accept that and move on for the day. > > However the kicker!! One of our customers which is a dedicated 3 meg calls > up and asks, "Are you down" I say yes at this time the internet is down due > to a problem with qwest in Denver. The customer says "ok, do you have an > ETA?" I tell him no not at this time the problem is with qwest not with us. > Customer says "ok thanks" and hangs up. > > Not 20 minutes later I get a phone call from the customer, he's mad as hell > and spitting nails. I only caught about 1/2 of what he had said. But it > sounded like. "Your a damn lier, I call qwest, they have NO issues anywhere. > I want my ****** Net or you can kiss my account goodbye a**hole.." > > Then he hangs up. ( mind you this is a business customer ) > > I call him back about an hour later and he says he's canceled. And will get > service from somewhere else. > > How can this be? How was this my fault? > > Customers are irrational and stupid.. Agreed. lol.... > > > Ryan > > On Fri, Jul 31, 2009 at 1:58 AM, Marlon K. Schafer <[email protected]> > <[email protected]>wrote: > > > > roflol > > Rick this is a GOOD thing.... Your customers call you for all problems > because YOU WILL ANSWER THE PHONE!!!!!! > > Sometimes great service levels suck. lol > marlon > > ----- Original Message ----- > From: "Rick Kunze" <[email protected]> <[email protected]> > To: "WISPA General List" <[email protected]> <[email protected]> > Sent: Wednesday, July 29, 2009 5:40 PM > Subject: [WISPA] Are customers increasingly clueless? Or is it > gettingbetter? > > > > > Customer calls just now. They ask if the Internet is "having trouble", > I reply that there are no outages. She then says she called a couple of > her friends in neighboring towns and they were all down too. She asks > if any other people have called today with problems. I replied stating > that a day doesn't go by without someone calling with such an issue etc. > > I ask her for some details, "any message on the screen?" She says that > a message popped up that said, "No Input". I thought to myself for a > minute and replied, "I'm unaware of any Windows message that says that." > I asked, "This is in Explorer"? She said, "No, she can't get Explorer > to run, nothing will run, the monitor is dark and a small message on the > blank screen says "No Input." > > I would have thought that by now more of the general public would be > starting to figure some of this out. It's discouraging to me that such > an obvious hardware issue resulted in a call to see if the Internet is > down. > > Rk <-------- slapping self in forehead! > > > > > > > -------------------------------------------------------------------------------- > > > WISPA Wants You! Join today!http://signup.wispa.org/ > > > -------------------------------------------------------------------------------- > > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe:http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today!http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe:http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today!http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe:http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
