On our dial-up side of things, almost all of the customers that sign up for that service that are OUT of our normal area turn out to be unreasonable and arrogant hotheads. Which explains why they have to go so far just to sign up for dial-up. They never last very long either.
Let em' move on. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of jp Sent: Friday, July 31, 2009 10:41 AM To: WISPA General List Subject: Re: [WISPA] Are customers increasingly clueless? Or is it gettingbetter? There's a certain part of the population that are paranoid, quick to anger, illogical, and technically challenged. He'll torment another ISP for a while till they have a problem and he has a better answer than they. if he learns the grass is not greener, he might come back as a better customer. No guarantee on either possibility. If you really want to keep him, a small credit for the outage might appeal to some irrational business sense and make him happy as a clam. If it were late afternoon, he might have been drunk too, so perhaps offer this in the morning, but not too early. On Fri, Jul 31, 2009 at 08:22:55AM -0600, Ryan Ghering wrote: > Yesterday, we had a long term upstream outage. Someone in Qwest killed our > ATM upstream and somehow we were getting crosstalk to another ATM PVC. > (Don't ask nobody can tell me how this was done). > > In the mean time customers are calling us screaming that they need their > net. Our staff politely informs them all day long that this isn't a issue > with us, its upstream. Some customers accept that and move on for the day. > > However the kicker!! One of our customers which is a dedicated 3 meg calls > up and asks, "Are you down" I say yes at this time the internet is down due > to a problem with qwest in Denver. The customer says "ok, do you have an > ETA?" I tell him no not at this time the problem is with qwest not with us. > Customer says "ok thanks" and hangs up. > > Not 20 minutes later I get a phone call from the customer, he's mad as hell > and spitting nails. I only caught about 1/2 of what he had said. But it > sounded like. "Your a damn lier, I call qwest, they have NO issues anywhere. > I want my ****** Net or you can kiss my account goodbye a**hole.." > > Then he hangs up. ( mind you this is a business customer ) > > I call him back about an hour later and he says he's canceled. And will get > service from somewhere else. > > How can this be? How was this my fault? > > Customers are irrational and stupid.. Agreed. lol.... > > > Ryan > > On Fri, Jul 31, 2009 at 1:58 AM, Marlon K. Schafer <[email protected]>wrote: > > > roflol > > > > Rick this is a GOOD thing.... Your customers call you for all problems > > because YOU WILL ANSWER THE PHONE!!!!!! > > > > Sometimes great service levels suck. lol > > marlon > > > > ----- Original Message ----- > > From: "Rick Kunze" <[email protected]> > > To: "WISPA General List" <[email protected]> > > Sent: Wednesday, July 29, 2009 5:40 PM > > Subject: [WISPA] Are customers increasingly clueless? Or is it > > gettingbetter? > > > > > > > Customer calls just now. They ask if the Internet is "having trouble", > > > I reply that there are no outages. She then says she called a couple of > > > her friends in neighboring towns and they were all down too. She asks > > > if any other people have called today with problems. I replied stating > > > that a day doesn't go by without someone calling with such an issue etc. > > > > > > I ask her for some details, "any message on the screen?" She says that > > > a message popped up that said, "No Input". I thought to myself for a > > > minute and replied, "I'm unaware of any Windows message that says that." > > > I asked, "This is in Explorer"? She said, "No, she can't get Explorer > > > to run, nothing will run, the monitor is dark and a small message on the > > > blank screen says "No Input." > > > > > > I would have thought that by now more of the general public would be > > > starting to figure some of this out. It's discouraging to me that such > > > an obvious hardware issue resulted in a call to see if the Internet is > > > down. > > > > > > Rk <-------- slapping self in forehead! > > > > > > > > > > > ---------------------------------------------------------------------------- ---- > > > WISPA Wants You! Join today! > > > http://signup.wispa.org/ > > > > > ---------------------------------------------------------------------------- ---- > > > > > > WISPA Wireless List: [email protected] > > > > > > Subscribe/Unsubscribe: > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > ---------------------------------------------------------------------------- ---- > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > > ---------------------------------------------------------------------------- ---- > > > > WISPA Wireless List: [email protected] > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > ---------------------------------------------------------------------------- ---- > WISPA Wants You! Join today! > http://signup.wispa.org/ > ---------------------------------------------------------------------------- ---- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -- /* Jason Philbrook | Midcoast Internet Solutions - Wireless and DSL KB1IOJ | Broadband Internet Access, Dialup, and Hosting http://f64.nu/ | for Midcoast Maine http://www.midcoast.com/ */ ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! 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