George, Considering the resources back then, we were lucky to have the concept work. I left that company in 2000 so I dont know what became of the system. The next ISP we implemented online billing which included usage but it was part of a larger system that I had little technical input to. I would think this should be much easier to implement now though being this is 2009 going on 2010! I'm excited to see we are talking about it since its bound to be a part of our lives. -RickG
On Sat, Nov 7, 2009 at 2:38 PM, George Morris <[email protected]>wrote: > Rick, did you have a self-serve portal where your customers could check > ongoing usage? > > We are implementing IPtrack, same as Marlon. Brandon will build a > self-service portal for us. > > We are also going to implement something called 'Moonlighting', where we > don't count bandwidth from Midnight to 6am in an effort to move some heavy > traffic onto the dead period on our network. > > Makes tiered pricing easier to swallow... > > What I would really like to do is allow a speed increase at the same time, > to give people a taste of our more advanced services. > > Unfortunately I have no idea how to make that happen in a PPPoE environment > without forcing people to disconnect and re-login. > > George > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of RickG > Sent: Saturday, November 07, 2009 2:33 PM > To: WISPA General List > Subject: Re: [WISPA] Metered Billing > > Travis, I was operating on the premise that you said to send them to DSL or > cable. > Even with that, I did not have that experience. We sent the invoices out > with a copy of their usage report and it was rarely, if ever questioned. > -RickG > > On Sat, Nov 7, 2009 at 2:18 PM, Travis Johnson <[email protected]> wrote: > > > And deal with the extra phone calls each month from customers that claim > > they didn't use that much. :( > > > > Travis > > Microserv > > > > RickG wrote: > > > > Many of you know this is not that hard. Back in 1997 I had an Allot box > that > > gave me the numbers. All I did was pull the report and bill accordingly. > The > > hard part would be integrating it with a billing system so it does it > > automatically. -RickG > > > > On Sat, Nov 7, 2009 at 7:56 AM, Eric Rogers <[email protected]> > <[email protected]>wrote: > > > > > > > > We are on the verge of changing to a metered or tiered billing structure > > with Caps that once they exceed the cap; it doesn't shut off, but they > > get charged the overage. Netflix is getting out of control and I don't > > want to punish the customers that only use it occasionally. I think > > they are very innovative solutions and don't want to hinder new > > applications. I just want people that download 160 GB in a month, when > > the average is nearly 10 GB a month, to pay their share for expanding > > the network. > > > > > > > > Who has dabbled in the metered/tiered services and what were your > > customers responses? > > > > What are your tiers? > > > > Have attitudes changed toward your company as being greedy? > > > > > > > > We already have everything in place to do it, just need to send out the > > letter saying we are doing it and why. > > > > > > > > Eric Rogers > > > > Precision Data Solutions, LLC > > > > (317) 831-3000 x200 > > > > > > > > > > > > ---------------------------------------------------------------------------- > ---- > > WISPA Wants You! 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