It doesn't work that way. We've got HUNDREDS of subs now. Some on fiber. We do get those calls from time to time but it's almost always an open router or virus/spyware issue. Our customers LIKE that we track this and can actually help protect them better because of it. It's been a great customer relations product for us. Our customer loyalty is amazingly good.
We do loose a few up front because they get scared that this will effect them. We always give the first overage away and often drop subsequent ones by half. But people still are afraid to get into a situation where they may owe more than they were expecting. Guess I can't blame them. If I thought I'd likely go over my cell phone minutes I'd have to think twice about that too. marlon ----- Original Message ----- From: Travis Johnson To: WISPA General List Sent: Saturday, November 07, 2009 11:18 AM Subject: Re: [WISPA] Metered Billing And deal with the extra phone calls each month from customers that claim they didn't use that much. :( Travis Microserv RickG wrote: Many of you know this is not that hard. Back in 1997 I had an Allot box that gave me the numbers. All I did was pull the report and bill accordingly. The hard part would be integrating it with a billing system so it does it automatically. -RickG On Sat, Nov 7, 2009 at 7:56 AM, Eric Rogers <[email protected]>wrote: We are on the verge of changing to a metered or tiered billing structure with Caps that once they exceed the cap; it doesn't shut off, but they get charged the overage. Netflix is getting out of control and I don't want to punish the customers that only use it occasionally. I think they are very innovative solutions and don't want to hinder new applications. I just want people that download 160 GB in a month, when the average is nearly 10 GB a month, to pay their share for expanding the network. Who has dabbled in the metered/tiered services and what were your customers responses? What are your tiers? Have attitudes changed toward your company as being greedy? We already have everything in place to do it, just need to send out the letter saying we are doing it and why. Eric Rogers Precision Data Solutions, LLC (317) 831-3000 x200 -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ ------------------------------------------------------------------------------ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
