Gotta love the disable reset button in dd-wrt! -rickg On Mon, Dec 28, 2009 at 11:31 AM, Marco Coelho <coelh...@gmail.com> wrote:
> We have actually started putting hot melt over the reset buttons on > company provided routers. > > > > On Mon, Dec 28, 2009 at 9:59 AM, Robert West <robert.w...@just-micro.com> > wrote: > > Yesterday morning, SUNDAY, phone call. 8am. Hotel. Internet is down. > > Tried to talk them through it. They use time Warner and we just take > care > > of the wireless and lan after the TW modem. Couldn't hit the modem. > Tell > > them call TW. They call me back, still out. I can now ping the modem. > I > > tell them to reboot all the repeaters. Still out, I go there. "Who hit > the > > reset button on the main router?" I ask. "Nobody" was the answer. > Locked > > away in an electrical room, up on a high shelf where one would need a > ladder > > to reach it and with a note that says, DO NOT HIT THE RESET BUTTON!...... > I > > wish I could find this Mr. Nobody because he sure does cause me a lot of > > headaches. He really gets around. > > > > "Hmmmmm......... 2 hours at time and a half.... That's a little over > 200 > > bucks. Tell Mr. Nobody he needs to reimburse you for hitting the reset > > button." > > > > I disabled the reset button in case he comes back. > > > > Bob- > > > > > > > > -----Original Message----- > > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > > Behalf Of Ryan Spott > > Sent: Monday, December 28, 2009 10:34 AM > > To: WISPA General List > > Subject: Re: [WISPA] Being Rude to Customers > > > > One customer called about 30 times and left messages. MAJOR OUTAGE!!!! We > > listened to the Vmail, looked them up, and then found that they had > > purchased a new router and did not know how to configure it. > > > > Yeah, they get to wait till Tuesday morning when we re-open! > > > > ryan > > > > On Sun, Dec 27, 2009 at 3:07 PM, Josh Luthman > > <j...@imaginenetworksllc.com>wrote: > > > >> Had an issue at at one customer site. Emailed the resident and he > > rebooted > >> it for his neighbors =) > >> > >> Josh Luthman > >> Office: 937-552-2340 > >> Direct: 937-552-2343 > >> 1100 Wayne St > >> Suite 1337 > >> Troy, OH 45373 > >> > >> "The secret to creativity is knowing how to hide your sources." > >> --- Albert Einstein > >> > >> > >> On Sun, Dec 27, 2009 at 5:47 PM, RickG <rgunder...@gmail.com> wrote: > >> > >> > Amen to that. How many got calls on Christmas? I had two that were cut > >> off > >> > because of running bittorrents and they expect me to do work on > > Christmas > >> > Day. Not! > >> > -RickG > >> > > >> > On Sun, Dec 27, 2009 at 11:57 AM, Marlon K. Schafer < > >> o...@odessaoffice.com > >> > >wrote: > >> > > >> > > Grin. I've thought about it. But you know what? I'm tired of > > working > >> > > 24/7. I've been at this game since '97. > >> > > > >> > > Sometimes a guy just needs to be able to go home and leave work at > >> work. > >> > > marlon > >> > > > >> > > ----- Original Message ----- > >> > > From: "Faisal Imtiaz" <fai...@snappydsl.net> > >> > > To: "'WISPA General List'" <wireless@wispa.org> > >> > > Sent: Tuesday, December 22, 2009 10:17 PM > >> > > Subject: Re: [WISPA] Being Rude to Customers > >> > > > >> > > > >> > > > Hey Marlon, > >> > > > I am surprised that you are not setup to work from home or remote > ? > >> > > > > >> > > > Due to all the fun challenges of living in a Metro City, and all > the > >> > > usual > >> > > > insanity associated with the service provider bussiness, I have a > >> hard > >> > > > time > >> > > > functioning without my VPN & Remote Desktop.... > >> > > > > >> > > > Makes it easier to get to work on time.... (on line) > >> > > > > >> > > > :) > >> > > > > >> > > > Faisal Imtiaz > >> > > > Computer Office Solutions Inc. /SnappyDSL.net > >> > > > Ph: (305) 663-5518 x 232 > >> > > > -----Original Message----- > >> > > > From: wireless-boun...@wispa.org [mailto: > wireless-boun...@wispa.org] > >> > On > >> > > > Behalf Of Marlon K. Schafer > >> > > > Sent: Tuesday, December 22, 2009 11:30 PM > >> > > > To: WISPA General List > >> > > > Subject: Re: [WISPA] Being Rude to Customers > >> > > > > >> > > > We had one call to day and ask us to disable his account. > > Apparently > >> > > > there > >> > > > were some kids as the house and they weren't listening. > >> > > > > >> > > > So, off he went, only to call a few hours later asking for it to > be > >> > > turned > >> > > > back on. Naturally it's now after hours and I don't have his IP > > addy > >> > > here > >> > > > at the house.... > >> > > > > >> > > > Some days ya just gotta love retail work! > >> > > > > >> > > > Have a great Christmas! > >> > > > marlon > >> > > > > >> > > > ----- Original Message ----- > >> > > > From: "Robert West" <robert.w...@just-micro.com> > >> > > > To: "'WISPA General List'" <wireless@wispa.org> > >> > > > Sent: Tuesday, December 22, 2009 8:33 AM > >> > > > Subject: [WISPA] Being Rude to Customers > >> > > > > >> > > > > >> > > >> Is it okay to say "Merry Chrismyassmas" to a customer who calls > you > >> > > >> yelling > >> > > >> because it's your fault he can't remember his Facebook password? > >> > > >> (Somehow > >> > > >> I'm blocking his FaceBook password) > >> > > >> > >> > > >> > >> > > >> > >> > > >> Just wondering what my options are.... > >> > > >> > >> > > >> > >> > > >> > >> > > >> Robert West > >> > > >> > >> > > >> Just Micro Digital Services Inc. > >> > > >> > >> > > >> 740-335-7020 > >> > > >> > >> > > >> > >> > > >> > >> > > >> > >> > > >> > >> > > >> > >> > > > > >> > > > >> > > >> > > > ---------------------------------------------------------------------------- > >> > > > ---- > >> > > >> WISPA Wants You! Join today! > >> > > >> http://signup.wispa.org/ > >> > > >> > >> > > > > >> > > > >> > > >> > > > ---------------------------------------------------------------------------- > >> > > > ---- > >> > > >> > >> > > >> WISPA Wireless List: wireless@wispa.org > >> > > >> > >> > > >> Subscribe/Unsubscribe: > >> > > >> http://lists.wispa.org/mailman/listinfo/wireless > >> > > >> > >> > > >> Archives: http://lists.wispa.org/pipermail/wireless/ > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > >> > > >> > > > ---------------------------------------------------------------------------- > >> > > > ---- > >> > > > WISPA Wants You! Join today! > >> > > > http://signup.wispa.org/ > >> > > > > >> > > > >> > > >> > > > ---------------------------------------------------------------------------- > >> > > > ---- > >> > > > > >> > > > WISPA Wireless List: wireless@wispa.org > >> > > > > >> > > > Subscribe/Unsubscribe: > >> > > > http://lists.wispa.org/mailman/listinfo/wireless > >> > > > > >> > > > Archives: http://lists.wispa.org/pipermail/wireless/ > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > >> > > >> > > > ---------------------------------------------------------------------------- > > ---- > >> > > > WISPA Wants You! Join today! > >> > > > http://signup.wispa.org/ > >> > > > > >> > > > >> > > >> > > > ---------------------------------------------------------------------------- > > ---- > >> > > > > >> > > > WISPA Wireless List: wireless@wispa.org > >> > > > > >> > > > Subscribe/Unsubscribe: > >> > > > http://lists.wispa.org/mailman/listinfo/wireless > >> > > > > >> > > > Archives: http://lists.wispa.org/pipermail/wireless/ > >> > > > >> > > > >> > > > >> > > > >> > > > >> > > >> > > > ---------------------------------------------------------------------------- > > ---- > >> > > WISPA Wants You! Join today! > >> > > http://signup.wispa.org/ > >> > > > >> > > > >> > > >> > > > ---------------------------------------------------------------------------- > > ---- > >> > > > >> > > WISPA Wireless List: wireless@wispa.org > >> > > > >> > > Subscribe/Unsubscribe: > >> > > http://lists.wispa.org/mailman/listinfo/wireless > >> > > > >> > > Archives: http://lists.wispa.org/pipermail/wireless/ > >> > > > >> > > >> > > >> > > >> > > >> > > > ---------------------------------------------------------------------------- > > ---- > >> > WISPA Wants You! Join today! > >> > http://signup.wispa.org/ > >> > > >> > > >> > > > ---------------------------------------------------------------------------- > > ---- > >> > > >> > WISPA Wireless List: wireless@wispa.org > >> > > >> > Subscribe/Unsubscribe: > >> > http://lists.wispa.org/mailman/listinfo/wireless > >> > > >> > Archives: http://lists.wispa.org/pipermail/wireless/ > >> > > >> > >> > >> > >> > > > ---------------------------------------------------------------------------- > > ---- > >> WISPA Wants You! Join today! > >> http://signup.wispa.org/ > >> > >> > > > ---------------------------------------------------------------------------- > > ---- > >> > >> WISPA Wireless List: wireless@wispa.org > >> > >> Subscribe/Unsubscribe: > >> http://lists.wispa.org/mailman/listinfo/wireless > >> > >> Archives: http://lists.wispa.org/pipermail/wireless/ > >> > > > > > > > ---------------------------------------------------------------------------- > > ---- > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > ---------------------------------------------------------------------------- > > ---- > > > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > -------------------------------------------------------------------------------- > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > -------------------------------------------------------------------------------- > > > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > -- > Marco C. Coelho > Argon Technologies Inc. > POB 875 > Greenville, TX 75403-0875 > 903-455-5036 > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
