Gotta love the disable reset button in dd-wrt! -rickg

On Mon, Dec 28, 2009 at 11:31 AM, Marco Coelho <coelh...@gmail.com> wrote:

> We have actually started putting hot melt over the reset buttons on
> company provided routers.
>
>
>
> On Mon, Dec 28, 2009 at 9:59 AM, Robert West <robert.w...@just-micro.com>
> wrote:
> > Yesterday morning, SUNDAY, phone call.  8am.  Hotel.  Internet is down.
> > Tried to talk them through it.  They use time Warner and we just take
> care
> > of the wireless and lan after the TW modem.  Couldn't hit the modem.
>  Tell
> > them call TW.  They call me back, still out.  I can now ping the modem.
>  I
> > tell them to reboot all the repeaters.  Still out, I go there.  "Who hit
> the
> > reset button on the main router?"  I ask.  "Nobody" was the answer.
>  Locked
> > away in an electrical room, up on a high shelf where one would need a
> ladder
> > to reach it and with a note that says, DO NOT HIT THE RESET BUTTON!......
>  I
> > wish I could find this Mr. Nobody because he sure does cause me a lot of
> > headaches.  He really gets around.
> >
> > "Hmmmmm.........  2 hours at time and a half....  That's a little over
> 200
> > bucks.  Tell Mr. Nobody he needs to reimburse you for hitting the reset
> > button."
> >
> > I disabled the reset button in case he comes back.
> >
> > Bob-
> >
> >
> >
> > -----Original Message-----
> > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
> > Behalf Of Ryan Spott
> > Sent: Monday, December 28, 2009 10:34 AM
> > To: WISPA General List
> > Subject: Re: [WISPA] Being Rude to Customers
> >
> > One customer called about 30 times and left messages. MAJOR OUTAGE!!!! We
> > listened to the Vmail, looked them up, and then found that they had
> > purchased a new router and did not know how to configure it.
> >
> > Yeah, they get to wait till Tuesday morning when we re-open!
> >
> > ryan
> >
> > On Sun, Dec 27, 2009 at 3:07 PM, Josh Luthman
> > <j...@imaginenetworksllc.com>wrote:
> >
> >> Had an issue at at one customer site.  Emailed the resident and he
> > rebooted
> >> it for his neighbors =)
> >>
> >> Josh Luthman
> >> Office: 937-552-2340
> >> Direct: 937-552-2343
> >> 1100 Wayne St
> >> Suite 1337
> >> Troy, OH 45373
> >>
> >> "The secret to creativity is knowing how to hide your sources."
> >> --- Albert Einstein
> >>
> >>
> >> On Sun, Dec 27, 2009 at 5:47 PM, RickG <rgunder...@gmail.com> wrote:
> >>
> >> > Amen to that. How many got calls on Christmas? I had two that were cut
> >> off
> >> > because of running bittorrents and they expect me to do work on
> > Christmas
> >> > Day. Not!
> >> > -RickG
> >> >
> >> > On Sun, Dec 27, 2009 at 11:57 AM, Marlon K. Schafer <
> >> o...@odessaoffice.com
> >> > >wrote:
> >> >
> >> > > Grin.  I've thought about it.  But you know what?  I'm tired of
> > working
> >> > > 24/7.  I've been at this game since '97.
> >> > >
> >> > > Sometimes a guy just needs to be able to go home and leave work at
> >> work.
> >> > > marlon
> >> > >
> >> > > ----- Original Message -----
> >> > > From: "Faisal Imtiaz" <fai...@snappydsl.net>
> >> > > To: "'WISPA General List'" <wireless@wispa.org>
> >> > > Sent: Tuesday, December 22, 2009 10:17 PM
> >> > > Subject: Re: [WISPA] Being Rude to Customers
> >> > >
> >> > >
> >> > > > Hey Marlon,
> >> > > > I am surprised that you are not setup to work from home or remote
> ?
> >> > > >
> >> > > > Due to all the fun challenges of living in a Metro City, and all
> the
> >> > > usual
> >> > > > insanity associated with the service provider bussiness, I have a
> >> hard
> >> > > > time
> >> > > > functioning without my VPN & Remote Desktop....
> >> > > >
> >> > > > Makes it easier to get to work on time.... (on line)
> >> > > >
> >> > > > :)
> >> > > >
> >> > > > Faisal Imtiaz
> >> > > > Computer Office Solutions Inc. /SnappyDSL.net
> >> > > > Ph: (305) 663-5518 x 232
> >> > > > -----Original Message-----
> >> > > > From: wireless-boun...@wispa.org [mailto:
> wireless-boun...@wispa.org]
> >> > On
> >> > > > Behalf Of Marlon K. Schafer
> >> > > > Sent: Tuesday, December 22, 2009 11:30 PM
> >> > > > To: WISPA General List
> >> > > > Subject: Re: [WISPA] Being Rude to Customers
> >> > > >
> >> > > > We had one call to day and ask us to disable his account.
> > Apparently
> >> > > > there
> >> > > > were some kids as the house and they weren't listening.
> >> > > >
> >> > > > So, off he went, only to call a few hours later asking for it to
> be
> >> > > turned
> >> > > > back on.  Naturally it's now after hours and I don't have his IP
> > addy
> >> > > here
> >> > > > at the house....
> >> > > >
> >> > > > Some days ya just gotta love retail work!
> >> > > >
> >> > > > Have a great Christmas!
> >> > > > marlon
> >> > > >
> >> > > > ----- Original Message -----
> >> > > > From: "Robert West" <robert.w...@just-micro.com>
> >> > > > To: "'WISPA General List'" <wireless@wispa.org>
> >> > > > Sent: Tuesday, December 22, 2009 8:33 AM
> >> > > > Subject: [WISPA] Being Rude to Customers
> >> > > >
> >> > > >
> >> > > >> Is it okay to say "Merry Chrismyassmas" to a customer who calls
> you
> >> > > >> yelling
> >> > > >> because it's your fault he can't remember his Facebook password?
> >> > > >> (Somehow
> >> > > >> I'm blocking his FaceBook password)
> >> > > >>
> >> > > >>
> >> > > >>
> >> > > >> Just wondering what my options are....
> >> > > >>
> >> > > >>
> >> > > >>
> >> > > >> Robert West
> >> > > >>
> >> > > >> Just Micro Digital Services Inc.
> >> > > >>
> >> > > >> 740-335-7020
> >> > > >>
> >> > > >>
> >> > > >>
> >> > > >>
> >> > > >>
> >> > > >>
> >> > > >
> >> > >
> >> >
> >>
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> --
> Marco C. Coelho
> Argon Technologies Inc.
> POB 875
> Greenville, TX 75403-0875
> 903-455-5036
>
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