Ok, so the pingtest's he did today are:
ping 36 jitter 50 packet loss 1%
then
ping 12 jitter 2 - packet loss 2%
These were done 1 minute or so apart.
There were some other suggestions about putting the ATA in front of the
router. Unfortunately since he has two Vonage systems this is only
possible for one of these systems. He has two because one is home and
the other is business, so it's not possible to get one that has 3 lines
since he doesn't want to mix business with personal expenses. I doubt
one box can be split into two accounts.
I haven't tried the port or protocol changes yet. Working on that next.
Thanks
Martha Huizenga
DC Access, LLC <http://www.dcaccess.net>
202-546-5898
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On 8/19/2010 1:15 PM, Jeremie Chism wrote:
Check pingtest.net <http://pingtest.net> and see what the latency and
jitter numbers. Also he was right g729 will help if you are on g711.
If you have high ping times it will introduce a delay in the voice
transmission. If the jitter is high it could cause problems with
reassembly on the other end causing the call to drop out. Since you
are connecting through a wireless router I have seen other devices
have similar problems due to poor signal strength (ex linksys wireless
ip phone. ). Is it possible to plug the phone up at the front router
and see if they have the same problem. Also what does the local
traffic look like. Some qos might help that.
Sent from my iPhone
On Aug 19, 2010, at 12:09 PM, Martha Huizenga <[email protected]
<mailto:[email protected]>> wrote:
Voice quality. It breaks up. I will have to ask if they can hear me
alright. I had trouble with understanding them.
Update: they have two vonage boxes (two phone lines). Neither are off
the main router. all the routers (three) are hard wired together.
Martha
Martha Huizenga
DC Access, LLC <http://www.dcaccess.net>
202-546-5898
*/Friendly, Local, Affordable, Internet!/**/
Connecting the Capitol Hill Community
Join us on Facebook
<http://www.facebook.com/home.php?#/pages/Washington-DC/DC-Access-LLC/64096486706?ref=ts>or
follow us on Twitter <http://twitter.com/dcaccess>
/*
On 8/19/2010 11:24 AM, Jeremie Chism wrote:
What problems are they having. Is it voice quality, incoming voice,
outgoing voice, no dial tone.
Sent from my iPhone
On Aug 19, 2010, at 10:13 AM, Martha Huizenga <[email protected]
<mailto:[email protected]>> wrote:
hi all,
We have a client that has Vonage and is having problems. When his
office was somewhere else we gave him a separate router for the
vonage box and one for Internet. At his new office, in his home
carriage house the set up is as follows:
Antenna on the roof comes into the house to a router. Then that
router is connected to another repeater in the carriage house that
is connected to the Vonage box.
I am thinking this is too many hops for Vonage? But hoping someone
else has a better understanding of this.
Thanks
Martha
--
Martha Huizenga
DC Access, LLC <http://www.dcaccess.net>
202-546-5898
*/Friendly, Local, Affordable, Internet!/**/
Connecting the Capitol Hill Community
Join us on Facebook
<http://www.facebook.com/home.php?#/pages/Washington-DC/DC-Access-LLC/64096486706?ref=ts>or
follow us on Twitter <http://twitter.com/dcaccess>
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