Why do paper at all? Have you ever signed a piece of paper when upgrading your call phone plan?
Cameron On Thu, Nov 11, 2010 at 11:39 AM, Jeremy Rodgers < [email protected]> wrote: > For years now we have required new residential customers to sign a 2 year > term agreement. For competitive reasons we are evaluating this. One > barrier for us has been the length of time it takes from contract creation > to customer returning it. With our current situation "striking while the > iron is hot" is not possible as it could take a couple of weeks for the > agreement to be returned. It is also intimidating at 6 pages long. > > So...a couple questions > > -How long is your customer contract (# of pages and term) > -What does your process look like > -Do your installers get the paperwork signed > -What advantages are there to a term agreement > > Our thought is to possibly reduce it down to one page and reference the > Terms of Service on our website. When the new customer calls we can > schedule them right on the spot and send the paperwork with the installer. > Anything you see as a disadvantage with this? > > Any input is appreciated! > -- > *Jeremy J. Rodgers* > Sales Manager > OnlyInternet Broadband and Wireless > O: 260.827.2234 > O: 800.363.0989 > F: 260.824.9624 > > "…But as for me and my household, we will serve the LORD." Joshua 24:15 > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ >
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