Cameron, I would love to learn more about your process and how you
do this. Does the customer just visit your site and agree by
checking a box to terms and conditions? Do they fill out billing
info, etc. as well?
On 11/11/2010 3:06 PM, Cameron Crum wrote:
Yes...everything electronically.
Cameron
On Thu, Nov 11, 2010 at 1:02 PM, jp <[email protected]>
wrote:
All the other service providers such as
DSL and cable are looking to
lock people into 2 year contracts as well. add to that
cellular, but I
don't really consider that a competitor, customers understand
the
similarities that there is a common need to get into a term
agreement to
have service. The advantage is that customers aren't hopping
around
playing musical chairs with service providers for a buck
savings when
the service providers spend a lot of money on their install.
The
customers can safely ignore all the misleading flyers they get
from the
cable company or phone company talking about introductory
prices or
prices without the fees added, at least till their contract
period is
winding down.
We keep our contract 1 page. I'm sure a lawyer would laugh at
it, but
the idea is that neither party wants it to end up in lawyer's
hands.
Referencing the TOS on your website would be a good thing in
saving
paper.
We do 2 year contracts for one price and 1 year for a slightly
higher
setup price. We track who we give them to, who gave it to them
and when.
We need that to be able to follow up as sometimes customers
don't follow
through or expect the service but lose the paperwork. We can
email the
customer a pdf, the installers have them printed out in the
van for
customers. We track when we receive them back too; if we
receive a
contract back and there is a big delay in the install, that is
a problem
we have to investigate and address. If the customer needs a
contract for
reference we give them an extra blank one, or offer to mail
them a
photocopy of the one they signed.
On Thu, Nov 11, 2010 at 12:39:02PM -0500, Jeremy Rodgers
wrote:
> <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01
Transitional//EN">
> <html>
> <head>
>
> <meta http-equiv="content-type"
content="text/html; charset=ISO-8859-1">
> </head>
> <body text="#000000" bgcolor="#ffffff">
> For years now we have required new
residential customers to sign a 2
> year term agreement. For competitive
reasons we are evaluating
> this. One barrier for us has been the
length of time it takes from
> contract creation to customer returning it.
With our current
> situation "striking while the iron is
hot" is not possible as it
> could take a couple of weeks for the agreement to be
returned. It
> is also intimidating at 6 pages long.<br>
> <br>
> So...a couple questions<br>
> <br>
> -How long is your customer contract (# of pages and
term)<br>
> -What does your process look like<br>
> -Do your installers get the paperwork
signed<br>
> -What advantages are there to a term
agreement<br>
> <br>
> Our thought is to possibly reduce it
down to one page and reference
> the Terms of Service on our website. When
the new customer calls we
> can schedule them right on the spot
and send the paperwork with the
> installer. Anything you see as a
disadvantage with this?<br>
> <br>
> Any input is appreciated!<br>
> <div class="moz-signature">-- <br>
> <b><font face="Pristina"
size="5">Jeremy J. Rodgers</font></b>
> <br>
> Sales Manager
> <br>
> OnlyInternet Broadband and Wireless<br>
> O: 260.827.2234
> <br>
> O: 800.363.0989
> <br>
> F: 260.824.9624
> <br>
> <br>
> "…But as for me and my household, we will
serve the LORD." Joshua
> 24:15
> </div>
> </body>
> </html>
/*
Jason Philbrook | Midcoast Internet Solutions - Wireless
and DSL
KB1IOJ | Broadband Internet Access, Dialup, and
Hosting
http://f64.nu/ | for Midcoast Maine
http://www.midcoast.com/
*/
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--
Jeremy J. Rodgers
Sales Manager
OnlyInternet Broadband and Wireless
O: 260.827.2234
O: 800.363.0989
F: 260.824.9624
"…But as for me and my household, we will serve the LORD." Joshua
24:15
|
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