We do contracts, with rates based on tiers ( http://www.shelbybb.com/wireless.aspx). Customers are required to choose a service plan at time of install for wireless internet and at time of order for phone or DSL.
Regards, Chuck On Thu, Nov 11, 2010 at 1:20 PM, Jeremy Rodgers < [email protected]> wrote: > I do sign a piece of paper when signing up for new service. Are you > suggesting doing everything electronically? > > > On 11/11/2010 12:56 PM, Cameron Crum wrote: > > Why do paper at all? Have you ever signed a piece of paper when upgrading > your call phone plan? > > Cameron > > On Thu, Nov 11, 2010 at 11:39 AM, Jeremy Rodgers < > [email protected]> wrote: > >> For years now we have required new residential customers to sign a 2 year >> term agreement. For competitive reasons we are evaluating this. One >> barrier for us has been the length of time it takes from contract creation >> to customer returning it. With our current situation "striking while the >> iron is hot" is not possible as it could take a couple of weeks for the >> agreement to be returned. It is also intimidating at 6 pages long. >> >> So...a couple questions >> >> -How long is your customer contract (# of pages and term) >> -What does your process look like >> -Do your installers get the paperwork signed >> -What advantages are there to a term agreement >> >> Our thought is to possibly reduce it down to one page and reference the >> Terms of Service on our website. When the new customer calls we can >> schedule them right on the spot and send the paperwork with the installer. >> Anything you see as a disadvantage with this? >> >> Any input is appreciated! >> -- >> *Jeremy J. Rodgers* >> Sales Manager >> OnlyInternet Broadband and Wireless >> O: 260.827.2234 >> O: 800.363.0989 >> F: 260.824.9624 >> >> "…But as for me and my household, we will serve the LORD." Joshua 24:15 >> >> >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today!http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe:http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > -- > *Jeremy J. Rodgers* > Sales Manager > OnlyInternet Broadband and Wireless > O: 260.827.2234 > O: 800.363.0989 > F: 260.824.9624 > > "…But as for me and my household, we will serve the LORD." Joshua 24:15 > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ >
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