Re: [WISPA] Service contracts

[Jeremy Rodgers]

I do sign a piece of paper when signing up for new service.  Are you suggesting doing everything electronically? On 11/11/2010 12:56 PM, Cameron Crum wrote: Why do paper at all? Have you ever signed a piece of paper when upgrading your call phone plan? Cameron On Thu, Nov 11, 2010 at 11:39 AM, Jeremy Rodgers <jeremyrodg...@onlyinternet.net> wrote: For years now we have required new residential customers to sign a 2 year term agreement.  For competitive reasons we are evaluating this.  One barrier for us has been the length of time it takes from contract creation to customer returning it.  With our current situation "striking while the iron is hot" is not possible as it could take a couple of weeks for the agreement to be returned.  It is also intimidating at 6 pages long. So...a couple questions -How long is your customer contract (# of pages and term) -What does your process look like -Do your installers get the paperwork signed -What advantages are there to a term agreement Our thought is to possibly reduce it down to one page and reference the Terms of Service on our website.  When the new customer calls we can schedule them right on the spot and send the paperwork with the installer.  Anything you see as a disadvantage with this? Any input is appreciated! -- Jeremy J. Rodgers Sales Manager OnlyInternet Broadband and Wireless O: 260.827.2234 O: 800.363.0989 F: 260.824.9624 "…But as for me and my household, we will serve the LORD." Joshua 24:15 -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Jeremy J. Rodgers Sales Manager OnlyInternet Broadband and Wireless O: 260.827.2234 O: 800.363.0989 F: 260.824.9624 "…But as for me and my household, we will serve the LORD." Joshua 24:15

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