My .02 It's not illegal until a court, or law enforcement agency presents paperwork it is. It is not up to the ISP to be the Police. To me that¹s a loosing scenario to determine what is lawful and what is not. Let the experts determine that.
My response to these is something along these lines: "Thank you for contacting us. We would be glad to cooperate with any official legal request. Please have your attorneys forward all appropriate paperwork to <Insert Law Firm contact info here>. If you want to take the extra step throw in there you charge an administrative fee for providing any information on this customer. After legal paperwork has been cleared by your attorney of course. After all, you are helping these people (most of these are from law firms seeking a bounty) make money themselves. The only way I would turn over any sort of customer info is due to a subpoena or other such legal document. Lessens your exposure for lawsuits from the customers based upon privacy concerns. Justin -- Justin Wilson <j...@mtin.net> Aol & Yahoo IM: j2sw http://www.mtin.net/blog xISP News http://www.twitter.com/j2sw Follow me on Twitter From: Andy Trimmell <atrimm...@precisionds.com> Reply-To: WISPA General List <wireless@wispa.org> Date: Mon, 26 Sep 2011 13:16:47 -0400 To: WISPA General List <wireless@wispa.org> Subject: [WISPA] DMCA Takedown > How do you all respond to these takedowns? Do we need to respond back to our > provider with anything? We¹ve just been passing the information onto the > customer in jeopardy. Are we doing all of our part? Most of the time its kids > downloading games. So we send the parents an email and phone call talking > about the takedown request. Is that enough or should we be responding to the > provider that we contacted the pesky kids that foiled everything? > > Thanks > > Andy Trimmell > Network Administrator > atrimm...@precisionds.com > 317.831.3000 ext 211 > > ------------------------------------------------------------------------------ > -- WISPA Wants You! Join today! http://signup.wispa.org/ > ------------------------------------------------------------------------------ > -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless Archives: > http://lists.wispa.org/pipermail/wireless/
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