Ya we don't give any customer information to anyone. We just pass along the takedown notice to the customer and tell them to stop. We were just wondering if anyone had any kind of official template or if they even passed along any notice to the customer at all stating they have been downloading copyrighted material.
Does your customers even know they have been doing anything wrong before a subpoena is made? We've never received any of these until we switched providers. From: [email protected] [mailto:[email protected]] On Behalf Of Justin Wilson Sent: Monday, September 26, 2011 2:17 PM To: WISPA General List Subject: Re: [WISPA] DMCA Takedown My .02 It's not illegal until a court, or law enforcement agency presents paperwork it is. It is not up to the ISP to be the Police. To me that's a loosing scenario to determine what is lawful and what is not. Let the experts determine that. My response to these is something along these lines: "Thank you for contacting us. We would be glad to cooperate with any official legal request. Please have your attorneys forward all appropriate paperwork to <Insert Law Firm contact info here>. If you want to take the extra step throw in there you charge an administrative fee for providing any information on this customer. After legal paperwork has been cleared by your attorney of course. After all, you are helping these people (most of these are from law firms seeking a bounty) make money themselves. The only way I would turn over any sort of customer info is due to a subpoena or other such legal document. Lessens your exposure for lawsuits from the customers based upon privacy concerns. Justin -- Justin Wilson <[email protected]> Aol & Yahoo IM: j2sw http://www.mtin.net/blog - xISP News http://www.twitter.com/j2sw - Follow me on Twitter From: Andy Trimmell <[email protected]> Reply-To: WISPA General List <[email protected]> Date: Mon, 26 Sep 2011 13:16:47 -0400 To: WISPA General List <[email protected]> Subject: [WISPA] DMCA Takedown How do you all respond to these takedowns? Do we need to respond back to our provider with anything? We've just been passing the information onto the customer in jeopardy. Are we doing all of our part? Most of the time its kids downloading games. So we send the parents an email and phone call talking about the takedown request. Is that enough or should we be responding to the provider that we contacted the pesky kids that foiled everything? Thanks Andy Trimmell Network Administrator [email protected] 317.831.3000 ext 211 ------------------------------------------------------------------------ -------- WISPA Wants You! Join today! http://signup.wispa.org/ ------------------------------------------------------------------------ -------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
-------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
