If I get repeated requests for the same customer my response to a customer is to tell them they may have a virus, spyware, or a teenager. I spin it where the very act of doing this is slowing down the customer's connection. If they are a customer who seems reasonable it might be prudent to mention such activities could expose them to lawsuits by movie companies. I don't mention illegal as to not freak out most customers. On the flipside you have the customers who share files just to be defiant to the RIAA. I don't have time to debate them.
I typically do not pass on the request directly to the customer. Too many shady firms out there. If the customer contacts them they can be bullied into paying money. I just file these requests away and do respond to CYA. Justin -- Justin Wilson <j...@mtin.net> Aol & Yahoo IM: j2sw http://www.mtin.net/blog xISP News http://www.twitter.com/j2sw Follow me on Twitter From: Andy Trimmell <atrimm...@precisionds.com> Reply-To: WISPA General List <wireless@wispa.org> Date: Mon, 26 Sep 2011 14:42:05 -0400 To: WISPA General List <wireless@wispa.org> Subject: Re: [WISPA] DMCA Takedown > Ya we don¹t give any customer information to anyone. We just pass along the > takedown notice to the customer and tell them to stop. We were just wondering > if anyone had any kind of official template or if they even passed along any > notice to the customer at all stating they have been downloading copyrighted > material. > > Does your customers even know they have been doing anything wrong before a > subpoena is made? We¹ve never received any of these until we switched > providers. > > > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf > Of Justin Wilson > Sent: Monday, September 26, 2011 2:17 PM > To: WISPA General List > Subject: Re: [WISPA] DMCA Takedown > > > My .02 > > > > It's not illegal until a court, or law enforcement agency presents > paperwork it is. It is not up to the ISP to be the Police. To me that¹s a > loosing scenario to determine what is lawful and what is not. Let the experts > determine that. > > > > My response to these is something along these lines: > > > > "Thank you for contacting us. We would be glad to cooperate with > any official legal request. Please have your attorneys forward all appropriate > paperwork to <Insert Law Firm contact info here>. > > > > If you want to take the extra step throw in there you charge an > administrative fee for providing any information on this customer. After legal > paperwork has been cleared by your attorney of course. After all, you are > helping these people (most of these are from law firms seeking a bounty) make > money themselves. > > > > The only way I would turn over any sort of customer info is due to > a subpoena or other such legal document. Lessens your exposure for lawsuits > from the customers based upon privacy concerns. > > > > Justin > > > > -- > Justin Wilson <j...@mtin.net> > Aol & Yahoo IM: j2sw > http://www.mtin.net/blog xISP News > http://www.twitter.com/j2sw Follow me on Twitter > > > > From: Andy Trimmell <atrimm...@precisionds.com> > Reply-To: WISPA General List <wireless@wispa.org> > Date: Mon, 26 Sep 2011 13:16:47 -0400 > To: WISPA General List <wireless@wispa.org> > Subject: [WISPA] DMCA Takedown > > >> >> How do you all respond to these takedowns? Do we need to respond back to our >> provider with anything? We¹ve just been passing the information onto the >> customer in jeopardy. Are we doing all of our part? Most of the time its kids >> downloading games. So we send the parents an email and phone call talking >> about the takedown request. Is that enough or should we be responding to the >> provider that we contacted the pesky kids that foiled everything? >> >> Thanks >> >> Andy Trimmell >> Network Administrator >> atrimm...@precisionds.com >> 317.831.3000 ext 211 >> >> ----------------------------------------------------------------------------- >> --- WISPA Wants You! Join today! http://signup.wispa.org/ >> ----------------------------------------------------------------------------- >> --- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless Archives: >> http://lists.wispa.org/pipermail/wireless/ > ------------------------------------------------------------------------------ > -- WISPA Wants You! Join today! http://signup.wispa.org/ > ------------------------------------------------------------------------------ > -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless Archives: > http://lists.wispa.org/pipermail/wireless/
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