Yeah, their automated response that says someone will look at your problem suggests you send a .sup file. However, when I have put a very detailed explanation of what I need help with, I have not had any problem getting an immediate, correct response from them.
On 1/9/2013 7:45 PM, Brian Rohrbacher wrote: > I've contacted MT support once. It was a week ago. I had an old 532 > running 3.x and it wouldn't upgrade. I went to the website, filled out > the form, attached the sup file and sent it. I got a reply five minutes > later with a new key. I upgraded. Life is good. :) > > Brian > > > On 1/9/2013 5:15 PM, Scott Lambert wrote: >> On Tue, Jan 08, 2013 at 08:04:18PM -0600, Mike Hammett wrote: >>> I've been using both MT and UBNT for many many years and I plan to >>> use them both for many years. MT support has been almost completely >>> absent, while UBNT typically answers fairly quickly. That said, >>> usually when I notice a problem with my MT product, it's already been >>> fixed in a newer release. >>> >> MT support in their forum is hit and miss. I get timely responses >> from supp...@mikrotik.com. I don't understand the people who >> complain on the forums that MT support is horrible and refuse to >> e-mail supp...@mikrotik.com. I am not saying that Mike is one of >> those guys. I don't know if his statement is based on experience >> with supp...@mikrotik.com or not. >> >> The east europe/western asia folks just seem to have a bit of a >> different take on things than we in North America do. I think >> that's just due to the culture and language differences. They tend >> to come off as being a bit brusk to us. >> >> I don't trust any newly shipping product in a production environment. >> They go into designated test environments. The Edge Router may be >> the best thing since sliced bread. However, the devices I've used >> the Quagga stack on have let me down more than the MikroTik routing >> stack. Of course, most of those Quagga devices were StarOS which >> had its own problems. Thankfully, we have completed our 100% StarOS >> to 100% UBNT AP/backhaul radios with MikroTik routers transition. >> >> When I get an Edge Router, I will play with it on the desk. Then >> it will be put a nearby but small tower site. If it behaves, I'll >> put one on a non-leaf node tower. I'm not in a hurry to get my >> first EdgeRouter. >> >> Until then, I really like my 493Gs running 5.21. We have not run >> any production MikroTik wireless gear. We just haven't. We picked >> up some Ubiquiti gear first. No other reason. >> >> I have 6.0rc6 on the MikroTik in the house. It has wireless. It >> works for my personal devices. I wouldn't consider using RouterOS >> 6 on customer use gear, yet. Not even when they are calling it the >> 6th release candidate. It's not a release candidate if you are >> still adding new features. If you are still adding new features, >> it is an alpha release... >> >> I have a couple of RB2011UAS units on the bench. They aren't in >> the field for the same reason I would not rush to put the EdgeRouter >> in the field. >> >> UBNT and MikroTik both have software QA issues. At this price >> point, we get to be the alpha/beta testers. C'est la vie. >> > _______________________________________________ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > > ----- > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2013.0.2805 / Virus Database: 2637/6014 - Release Date: 01/06/13 > > -- Scott Reed Owner NewWays Networking, LLC Wireless Networking Network Design, Installation and Administration Mikrotik Advanced Certified www.nwwnet.net (765) 855-1060 (765) 439-4253 (855) 231-6239 _______________________________________________ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
