On Wed, Jan 09, 2013 at 06:03:17PM -0500, Matt Hoppes wrote: > [email protected]? Yes. You usually get a reply there. Asking you > to supply your serial number. As if I'd ask for support for a product > I don't own. >
*You* probably would not. How many tech support calls do you get from people who don't use your service? We get several from the local cable company's customers. If we don't ask them for their account information first, our techs will end up spending an hour or two troubleshooting their laptop's connection to their wireless Linksys. We are happy to provide that service. It is free for our customers. It is *not* free for the cable company's customers. There are counterfeit or pirated RouterOS serial numbers in the wild. Some of the users of such gear may not even know they are pirates. The serial number is a required field to get free support from our low cost vendor. We know they want it. Why would we not supply it? They also want a description of our use situation. That's just basic "How to ask a good questions." http://www.catb.org/%7Eesr/faqs/smart-questions.html Maybe MikroTik is actually in Missouri? Quote from the smart questions FAQ: "All diagnosticians are from Missouri." That US state's official motto is "Show me" (earned in 1899, when Congressman Willard D. Vandiver said "I come from a country that raises corn and cotton and cockleburs and Democrats, and frothy eloquence neither convinces nor satisfies me. I'm from Missouri. You've got to show me.") In diagnosticians' case, it's not a matter of skepticism, but rather a literal, functional need to see whatever is as close as possible to the same raw evidence that you see, rather than your surmises and summaries. Show us." End Quote By the time I get a "smart" help request written, I often have my answer and delete the draft message. We get what we put into it. Whatever "it" is. -- Scott Lambert KC5MLE Unix SysAdmin [email protected] _______________________________________________ Wireless mailing list [email protected] http://lists.wispa.org/mailman/listinfo/wireless
