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I've always gotten good support from MT. A forum is not support. Any major problem I have contacted them with has been fixed in less than a day. -- On 1/9/2013 8:10 PM, Scott Reed wrote:
Yeah, their automated response that says someone will look at your problem suggests you send a .sup file. However, when I have put a very detailed explanation of what I need help with, I have not had any problem getting an immediate, correct response from them.On 1/9/2013 7:45 PM, Brian Rohrbacher wrote:I've contacted MT support once. It was a week ago. I had an old 532 running 3.x and it wouldn't upgrade. I went to the website, filled out the form, attached the sup file and sent it. I got a reply five minutes later with a new key. I upgraded. Life is good. :) Brian On 1/9/2013 5:15 PM, Scott Lambert wrote:On Tue, Jan 08, 2013 at 08:04:18PM -0600, Mike Hammett wrote:I've been using both MT and UBNT for many many years and I plan to use them both for many years. MT support has been almost completely absent, while UBNT typically answers fairly quickly. That said, usually when I notice a problem with my MT product, it's already been fixed in a newer release.MT support in their forum is hit and miss. I get timely responses from [email protected]. I don't understand the people who complain on the forums that MT support is horrible and refuse to e-mail [email protected]. I am not saying that Mike is one of those guys. I don't know if his statement is based on experience with [email protected] or not. The east europe/western asia folks just seem to have a bit of a different take on things than we in North America do. I think that's just due to the culture and language differences. They tend to come off as being a bit brusk to us. I don't trust any newly shipping product in a production environment. They go into designated test environments. The Edge Router may be the best thing since sliced bread. However, the devices I've used the Quagga stack on have let me down more than the MikroTik routing stack. Of course, most of those Quagga devices were StarOS which had its own problems. Thankfully, we have completed our 100% StarOS to 100% UBNT AP/backhaul radios with MikroTik routers transition. When I get an Edge Router, I will play with it on the desk. Then it will be put a nearby but small tower site. If it behaves, I'll put one on a non-leaf node tower. I'm not in a hurry to get my first EdgeRouter. Until then, I really like my 493Gs running 5.21. We have not run any production MikroTik wireless gear. We just haven't. We picked up some Ubiquiti gear first. No other reason. I have 6.0rc6 on the MikroTik in the house. It has wireless. It works for my personal devices. I wouldn't consider using RouterOS 6 on customer use gear, yet. Not even when they are calling it the 6th release candidate. It's not a release candidate if you are still adding new features. If you are still adding new features, it is an alpha release... I have a couple of RB2011UAS units on the bench. They aren't in the field for the same reason I would not rush to put the EdgeRouter in the field. UBNT and MikroTik both have software QA issues. At this price point, we get to be the alpha/beta testers. C'est la vie._______________________________________________ Wireless mailing list [email protected] http://lists.wispa.org/mailman/listinfo/wireless ----- No virus found in this message. Checked by AVG - www.avg.com Version: 2013.0.2805 / Virus Database: 2637/6014 - Release Date: 01/06/13 -- West Michigan Wireless ISP Allegan, Michigan 49010 269-686-8648 A Division of: Camp Communication Services, INC |
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