Unfortunately, this is exactly what Comcast was hoping -- the customer changed
service. They don't want customers who keep making service calls requiring
repeated tech support. These calls cost them money that they don't want to
spend.
I'll bet that they wasted no time in processing the termination of service.
I'll further guess that the response to the termination was far faster than
getting someone to come out for a trouble call.
I realize it's aggravating, and I understand the frustration, but if people
kept hounding companies like this they (the companies) just might get things
fixed. The same goes for cellular phone service.
Chuck
WB2EDV
----- Original Message -----
Finally, they went down for 30 hours, including most of two business days,
this time including phone, internet and TV. They were so arrogant about it when
I called that I cancelled all three. I got DTV converter boxes and do without
cable TV, got a copper-pair-based landline phone, and my new fiber-optic
internet service rocks - it actually delivers its advertised speeds. Comcast
never came close to achieving its ad claims.
Comcast internet access is a flaky toy, in my experience. The company has a
complete lack of "uptime ethic." If you need to be able to count on your
repeater, don't link sites through Comcast.
