Nate, If they have their feces integrated enough to treat commercial customers better, that only proves they're clueless about branding.
I considered upgrading to their commercial-grade products, but saw little reason to believe that it would improve reliability or customer service. I wonder how many other sales they lose because business prospects were alienated first by their customer experience at home. I'm guessing an outage of all three services in my entire neighborhood that lasted 30 hours before the truck showed up, and was fixed 90 seconds after the truck showed up, is not a S/N issue. My current fiber-optic service is considered a residential product, and blows away Comcast's claimed business product speeds. It's also been much more reliable. 73, Paul, AE4KR ----- Original Message ----- From: Nate Duehr To: Repeater-Builder@yahoogroups.com Sent: Thursday, March 12, 2009 6:30 PM Subject: RE: [Repeater-Builder] Split site link via IP There's other things to look at... have you looked at your Comcast router (in the admin menus) and seen what the received signal/noise ratio is at your location, and what upstream power it's having to use to reach them? ... Whether or not they've got their you-know-what together enough to treat QoS differently on my circuit versus everyone else in the 'hood... I don't know.
