I spoke with an Ipswitch customer service rep yesterday and he indicated
that he was getting nothing but irate calls regarding the product changes.
Apparently the word given to the company internally was this change is what
our customers are asking for. I'm sure *some* customers have been vocal
If you haven't called yet to register concerns/complaints about the changes,
please do so. Since the collaboration product uses Imail as a component,
there is nothing irreversible in Ipswitch's current decision. If enough
current customers call to let them know that are NOT in the group asking
I don't buy it.
If they REALLY just wanted to OFFER a bundle for those who WANTED it - they
would have done so.
The fact that they are PULLING Imail and offer nothing BUT the bundle shows
a different motivation.
If you have a steady income stream from a customer base, all you had to do
is to
... and for E-mail besides standard support/sales, there's Roger Greene
(president/CEO of Ipswitch; [EMAIL PROTECTED]), William Pollack (COO,
[EMAIL PROTECTED]), Patrick Loring (Business Development Manager,
[EMAIL PROTECTED]), Jill Jones (Messaging Product Manager,
[EMAIL PROTECTED]).
I
Message -
From: Bill Naber [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Sent: Wednesday, October 27, 2004 8:21 AM
Subject: RE: [Declude.Virus] Scott, what is our future?
I spoke with an Ipswitch customer service rep yesterday and he indicated
that he was getting nothing but irate calls regarding
t;
Bennie
Looks like the sky is still blue, but it just got
very cloudy.
- Original Message -
From: Matt
To: [EMAIL PROTECTED]
Sent: Tuesday, October 26, 2004 1:29 AM
Subject: Re: [Declude.Virus] Scott, what is our future?
Sandy,I'm not going to debate whether or not the 'sky is
blue
, October 26, 2004 1:29 AM
Subject: Re: [Declude.Virus] Scott, what is our future?
Sandy,I'm not going to debate whether or not the 'sky is
blue' with you, but please don't paint by inference that I'm jumping the gun by
contemplating a very likely change of platforms within the next
year.Scott
Having started this thread, I now feel that
maybe it was too quick to expect anything from Declude other than a We
are reviewing the situation will get back too you soon. It has
been only 24 hours. A thought-out response is better than a quick, off
the top of the head one. Technically the
sten. Robert
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Carter
Sent: Tuesday, October 26, 2004 10:27 AM
To: [EMAIL PROTECTED]
Subject: RE: [Declude.Virus] Scott, what is our future?
Having started this thread, I now feel that maybe it was too qui
Information Systems
[EMAIL PROTECTED]
- Original Message -
From: Fritz Squib [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Sent: Monday, October 25, 2004 5:31 PM
Subject: RE: [Declude.Virus] Scott, what is our future?
See http://www.mail-archive.com/[EMAIL PROTECTED]/
And http://www.ipswitch.com/forums
that it has.
Anyone stuck in this situation must call Ipswitch ASAP.
Robert
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jim Matuska
Sent: Tuesday, October 26, 2004 11:19 AM
To: [EMAIL PROTECTED]
Subject: Re: [Declude.Virus] Scott, what is our future
:52 AM
Subject: Re: [Declude.Virus] Scott, what is our future?
I want to add my voice to getting some sort of indicator from CH ASAP.
I am buying a mail server in the next several days, and typing up my
recommendations now. If CH announces (even eventual) support for one
server or another thats
- Original Message -
From: Jim Matuska [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Sent: Tuesday, October 26, 2004 5:42 PM
Subject: Re: [Declude.Virus] Scott, what is our future?
I 100% agree, we have less than a week left on our service agreement,
before
it expires I will have to make
I called Ipswitch this morning. After I let them have it they said that we
could continue with our subscription and they would offer hotfixes and
support.
Considering I don't need a support agreement to get hotfixes in the current
release and I never call tech support, I'm not going to renew.
The part where it isn't an overreaction is for folks who are actively
buying new products. I've got one purchase certain within the next
several days and another likely in the next 60. I figure that barring
any catastrophic exploits showing up that Ipswitch won't patch, I've
got a year or two
Anyone got any opinions on MailEnable? Their pricing looks good and
so does the product. I've been leaning way over in the direction of
Merak but this makes me real curious. Anyone run it under load?
No load but I installed it on my backup server in place of MS STMP and it
seems to work. I
You have been strangely quiet. Are you in shock or formulating a plan --
hopefully the latter?
Although I will admit to shock (disbelief would be a more appropriate term)
when I first heard about this. I didn't think that Ipswitch would actually
do it. But they did.
As for formulating a
That's great to hear. I've only stayed with Imail as long as I have
because of Declude. I quit upgrading after 7.15 and let my Imail SA
lapse. I'll be installing Exchange in a few months and will use my
Imail/Declude setup as a front end to isolate the Exchange server from
the Internet and
Scott,
I accept that Declude isn't going away, but I've dumped a lot of money
into building my service around both Declude and IMail, and as things
stand at the moment, I don't have $4,000 to dump on their new product
just so that I can get updates for the things that they have managed to
]
To: [EMAIL PROTECTED]
Sent: Monday, October 25, 2004 11:53 PM
Subject: Re: [Declude.Virus] Scott, what is our future?
Scott,
I accept that Declude isn't going away, but I've dumped a lot of money
into building my service around both Declude and IMail, and as things
stand at the moment, I
few emails.
Jim
- Original Message -
From: R. Scott Perry [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Sent: Monday, October 25, 2004 3:49 PM
Subject: Re: [Declude.Virus] Scott, what is our future?
You have been strangely quiet. Are you in shock or formulating a plan
-- hopefully
Sandy,
So what do you do when the next IMail exploit pops up such as that LDAP
exploit and you have no way to fix the bug? Can a serious business
even take the risk of this happening?
No.
I can't see myself on IMail for any more than a year from now.
Matt
Sanford Whiteman wrote:
Sandy,
I'm not going to debate whether or not the 'sky is blue' with you, but
please don't paint by inference that I'm jumping the gun by
contemplating a very likely change of platforms within the next year.
Scott and the management at Declude might want to continue their
silence regarding
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