Re: [otrs] Automatic customer configuration

Hi Edson, On 01 Dec 2015, at 19:38, Edson Richter wrote: > We are working in the migration from FreshDesk to OTRS. One feature in > FreshDesk is that Customers are tied to a "domain name" (example: > @mycustomercompany.com), and then all tickets created from users in

Re: [otrs] Automatic customer configuration

Hello, In OTRS you need to have customer user and customer companies, you can use create customer companies and asociate domain name as Company ID and then when adding customer users you can link them to the company by that ID. To avoid maintenance of customer users, you would need to use one or

Re: [otrs] Automatic customer configuration

Em 01/12/2015 20:22, Nils Leideck escreveu: Hi Edson, On 01 Dec 2015, at 19:38, Edson Richter wrote: We are working in the migration from FreshDesk to OTRS. One feature in FreshDesk is that Customers are tied to a "domain name" (example: @mycustomercompany.com),

Re: [otrs] AutoReply not functioning

And. "Auto-Reply/New Ticket" is not the correct setting, I instead need to set "Auto-Reply"! I was overlooking something stupidly simple. Now to go back and rebuild all my other configurations. Rob (annoyed at wasting 3-4 days bug fixing this) From: otrs-boun...@otrs.org

[otrs] Automatic customer configuration

Hi! We are working in the migration from FreshDesk to OTRS. One feature in FreshDesk is that Customers are tied to a "domain name" (example: @mycustomercompany.com), and then all tickets created from users in that domain become users for that customer. Is that possible in OTRS? How to

Re: [otrs] AutoReply not functioning

It doesn't seem to matter if the ticket is raised via email, or manually, the system log reports the same failure. So I'm now fairly sure whatever the root cause of this failure is, is the reason my auto-reply no longer works. Whether the reply has OTRS fields or not doesn't make a

Re: [otrs] OTRS Can't connect to imap.gmail.com

You also need soms other SSL modules, this is documented May not be easy to configure ;) no_signature Onderwerp: Re: [otrs] OTRS Can't connect to imap.gmail.com Hi Diego, We have already installed the module. Mail::IMAPClient.ok (v3.23)

Re: [otrs] OTRS Can't connect to imap.gmail.com

Try this: Type: IMAPTLS Username: u...@gmail.com Pass:X Host: imap.googlemail.com On Tue, Dec 1, 2015 at 9:16 AM, Sander Goudswaard < s.goudswa...@westerscheldetunnel.nl> wrote: > You also need soms other SSL modules, this is documented May not be easy > to configure ;) > > > >

Re: [otrs] AutoReply not functioning

I have confirmed I can manually telnet to the SMTP server, submit a message and see it delivered, from the command line of the OTRS frontend. I have confirmed on the mailserver logs that no email is attempted to be sent by the OTRS system for a new ticket. I have confirmed that notifications,

Re: [otrs] AutoReply not functioning

Further digging indicated that my ITSMImpact Dynamic Field was not 'working properly'. Adding the field to the AgentTicketPhone and trying to choose a value while creating a new ticket, the dropdown list was empty. Further, no value for this field was written to the database on ticket

Re: [otrs] AutoReply not functioning

Uninstalled almost all additional modules from OTRS. No ITSM, no KIX, no SystemMonitoring. Used GUI to delete all dynamic field definitions (the uninstall didn't clear them). Tue Dec 1 14:34:56 2015 notice OTRS-CGI-99 Response::Agent: 0s taken

Re: [otrs] OTRS Can't connect to imap.gmail.com

On Mon, Nov 30, 2015 at 11:28 AM, Gökhan Öner wrote: > Hi Diego, > > We have already installed the module. > > Mail::IMAPClient.ok (v3.23) > > > > And works? Do get email and see system logs -- *Diego Chacón Rojas* ** E-mail: di...@gridshield.net