Re: [otrs] Phone call - article visbility?

[Nick Bright]

On 1/14/2016 1:13 PM, Gerald Young wrote:
Kindly modify the value in the field and provide feedback if it 
provides the result you seek.


On Thu, Jan 14, 2016 at 1:32 PM, Nick Bright > wrote:


On 1/7/2016 4:11 PM, Gerald Young wrote:

SysConfig


  Ticket::Frontend::AgentTicketPhoneInbound###ArticleType in


  Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType


Might be phone-internal. I haven't tried it but it's a possible
option.


Maybe the question should be why don't I have a "phone-internal"
type, then.

I changed the value, but how can I ensure that phone-internal is a valid 
type?


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Re: [otrs] Phone call - article visbility?

[Nick Bright]

On 1/20/2016 10:13 AM, Nick Bright wrote:

On 1/14/2016 1:13 PM, Gerald Young wrote:
Kindly modify the value in the field and provide feedback if it 
provides the result you seek.


On Thu, Jan 14, 2016 at 1:32 PM, Nick Bright > wrote:


On 1/7/2016 4:11 PM, Gerald Young wrote:

SysConfig


  Ticket::Frontend::AgentTicketPhoneInbound###ArticleType in


  Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType


Might be phone-internal. I haven't tried it but it's a possible
option.


Maybe the question should be why don't I have a "phone-internal"
type, then.

I changed the value, but how can I ensure that phone-internal is a 
valid type?
It apparently isn't valid, because three agents just asked me why they 
can't update tickets!


--
---
-  Nick Bright-
-  Vice President of Technology   -
-  Valnet -=- We Connect You -=-  -
-  Tel 888-332-1616 x 315 / Fax 620-331-0789  -
-  Web http://www.valnet.net/ -
---
- Are your files safe?-
- Valnet Vault - Secure Cloud Backup  -
- More information & 30 day free trial at -
- http://www.valnet.net/services/valnet-vault -
---

This email message and any attachments are intended solely for the use of the 
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law. If you are not the intended recipient of this message, you are prohibited 
from reading, disclosing, reproducing, distributing, disseminating or otherwise 
using this transmission. If you have received this message in error, please 
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Re: [otrs] Phone call - article visbility?

[Nick Bright]

On 1/7/2016 4:11 PM, Gerald Young wrote:

SysConfig


  Ticket::Frontend::AgentTicketPhoneInbound###ArticleType in


  Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType


Might be phone-internal. I haven't tried it but it's a possible option.


Maybe the question should be why don't I have a "phone-internal" type, then.

--
---
-  Nick Bright-
-  Vice President of Technology   -
-  Valnet -=- We Connect You -=-  -
-  Tel 888-332-1616 x 315 / Fax 620-331-0789  -
-  Web http://www.valnet.net/ -
---
- Are your files safe?-
- Valnet Vault - Secure Cloud Backup  -
- More information & 30 day free trial at -
- http://www.valnet.net/services/valnet-vault -
---

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Re: [otrs] Phone call - article visbility?

[Gerald Young]

Kindly modify the value in the field and provide feedback if it provides
the result you seek.

On Thu, Jan 14, 2016 at 1:32 PM, Nick Bright  wrote:

> On 1/7/2016 4:11 PM, Gerald Young wrote:
>
> SysConfig   Ticket::Frontend::AgentTicketPhoneInbound###ArticleType in
>
>  Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType
>
> Might be phone-internal. I haven't tried it but it's a possible option.
>
> Maybe the question should be why don't I have a "phone-internal" type,
> then.
>
> --
> ---
> -  Nick Bright-
> -  Vice President of Technology   -
> -  Valnet -=- We Connect You -=-  -
> -  Tel 888-332-1616 x 315 / Fax 620-331-0789  -
> -  Web http://www.valnet.net/ -
> ---
> - Are your files safe?-
> - Valnet Vault - Secure Cloud Backup  -
> - More information & 30 day free trial at -
> - http://www.valnet.net/services/valnet-vault -
> ---
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
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Re: [otrs] Phone call - article visbility?

[Gerald Young]

SysConfig  Ticket::Frontend::AgentTicketPhoneInbound###ArticleType in

 Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType

Might be phone-internal. I haven't tried it but it's a possible option.

On Thu, Jan 7, 2016 at 4:29 PM, Nick Bright  wrote:

> On 1/6/2016 3:33 PM, Gerald Young wrote:
>
>> internal/external determines visibility (internal does not show on
>> customer side).
>>
>> That option isn't available for "phone call" response types. Can it be
> made available?
>
>
> --
> ---
> -  Nick Bright-
> -  Vice President of Technology   -
> -  Valnet -=- We Connect You -=-  -
> -  Tel 888-332-1616 x 315 / Fax 620-331-0789  -
> -  Web http://www.valnet.net/ -
> ---
> - Are your files safe?-
> - Valnet Vault - Secure Cloud Backup  -
> - More information & 30 day free trial at -
> - http://www.valnet.net/services/valnet-vault -
> ---
>
> This email message and any attachments are intended solely for the use of
> the addressees hereof. This message and any attachments may contain
> information that is confidential, privileged and exempt from disclosure
> under applicable law. If you are not the intended recipient of this
> message, you are prohibited from reading, disclosing, reproducing,
> distributing, disseminating or otherwise using this transmission. If you
> have received this message in error, please promptly notify the sender by
> reply E-mail and immediately delete this message from your system.
>
> -
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Re: [otrs] Phone call - article visbility?

[Nick Bright]

On 1/6/2016 3:33 PM, Gerald Young wrote:
internal/external determines visibility (internal does not show on 
customer side).


That option isn't available for "phone call" response types. Can it be 
made available?


--
---
-  Nick Bright-
-  Vice President of Technology   -
-  Valnet -=- We Connect You -=-  -
-  Tel 888-332-1616 x 315 / Fax 620-331-0789  -
-  Web http://www.valnet.net/ -
---
- Are your files safe?-
- Valnet Vault - Secure Cloud Backup  -
- More information & 30 day free trial at -
- http://www.valnet.net/services/valnet-vault -
---

This email message and any attachments are intended solely for the use of the 
addressees hereof. This message and any attachments may contain information 
that is confidential, privileged and exempt from disclosure under applicable 
law. If you are not the intended recipient of this message, you are prohibited 
from reading, disclosing, reproducing, distributing, disseminating or otherwise 
using this transmission. If you have received this message in error, please 
promptly notify the sender by reply E-mail and immediately delete this message 
from your system.

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Re: [otrs] Phone call - article visbility?

[Gerald Young]

internal/external determines visibility (internal does not show on customer
side).

On Wed, Jan 6, 2016 at 4:06 PM, Nick Bright  wrote:

> Is it possible to make "Phone Call" article types not visible to the
> customer in the customer portal?
>
> --
> ---
> -  Nick Bright-
> -  Vice President of Technology   -
> -  Valnet -=- We Connect You -=-  -
> -  Tel 888-332-1616 x 315 / Fax 620-331-0789  -
> -  Web http://www.valnet.net/ -
> ---
> - Are your files safe?-
> - Valnet Vault - Secure Cloud Backup  -
> - More information & 30 day free trial at -
> - http://www.valnet.net/services/valnet-vault -
> ---
>
> This email message and any attachments are intended solely for the use of
> the addressees hereof. This message and any attachments may contain
> information that is confidential, privileged and exempt from disclosure
> under applicable law. If you are not the intended recipient of this
> message, you are prohibited from reading, disclosing, reproducing,
> distributing, disseminating or otherwise using this transmission. If you
> have received this message in error, please promptly notify the sender by
> reply E-mail and immediately delete this message from your system.
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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>
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