Hi John - The HP support site says that the 3320 isn't fully compatible with Win7 64bit. But you can use the drivers for the Deskjet 3600 instead and they'll work fine.
First, have you tried a System Restore? In Win7 you can go back to a date before the problem began by using System Restore. You won't lose any data, so if you know approximately when the printer prob started, you can possibly restore to a date previous to that. Go to Start, then Control Panel, click System & Security, then Action Center, then click Recover (restore your computer to an earlier time). Just follow the prompts and you'll see a list of dates. Choose one prior to the problem, and follow the instructions. After the PC reboots hopefully the printer prob will be fixed. I should have suggested this yesterday - it's usually the first thing to try. So give it a shot. If System Restore doesn't work, here are HP's instructions on how to install the printer on Win7 64bit: http://bit.ly/a5SWFZ As you'll see, they suggest using an alternate driver (the 3600 printer driver). I think if you try these instructions step-by-step you'll get the printer re-installed. I'm not sure how you installed it the first time, but this is what HP says to do. Good luck, Donk PS: Windows 7 is actually a good operating after you get used to it. It has some problems with older hardware - like scanners and printers, but mostly it's a good OS. On 11/3/2010 11:23 AM, John wrote: > Thanks Dale, I was able to complete the clearing process, but it did not > fix the problem. I went ahead and tried to re-install the printer from > scratch. I followed the instructions that Donk gave me and step 1 was fine. I > removed the printer. Went back to the control panel and found a list of the > software. Nothong on the list was related to HP, so I could not un-install > anything. > > Then I tried to install the printer from scratch, like I did when I got my > new computer. Hit another stone wall. Durring the process, it tells me that > my opperating system needs to be modified to continue. Does not say how, or > provide a way to do it. The system accepted my HP 3520 printer back in June, > but will not accept it now. > > Windows 7 has been a nightmare for me from dau 1. Wish I had my old XP back > again. > > John > > --- In [email protected], "Dale"<harringtond...@...> wrote: >> Pressing "Return" usually means hit the "Enter" key on your keyboard. >> >> Dale >> --- In [email protected], "John"<waterlooboy2hp@> wrote: >>> >>> >>> Well, I tried the clearing the print queue process, but ran into a >>> stone wall. Got to where it said to input Spooler stop. Think it means to >>> type it in, but not sure. It then says to press Return. Can`t find anything >>> on the screen or keyboard that says RETURN. It may be along the top of the >>> black box on the screen, but the buttons are all blurred out. >>> >>> I will look into re-installing the whole printer tomorrow. That may be >>> the only way to go, since I don`t see a return button. >>> >>> John >>> >>> ================================================================= >>> >>> --- In [email protected], Donk<d.knieriem@> wrote: >>>> I think the problem is likely with Win7 - not your printer. Maybe your >>>> print queue clogged with undone jobs? That happens a lot and would >>>> explain why your print job starts automatically after a reboot. You can >>>> try clearing the print queue by following these instructions: >>>> http://www.tech-recipes.com/rx/4078/windows-7-how-to-clear-the-print-queue/ >>>> >>>> Hopefully that'll fix it. >>>> If not, I would try totally uninstalling the printer and reinstalling it >>>> from scratch after a reboot. Go into Start, Control Panel, Hardware& >>>> Sound, Devices and Printers. Find the printer, right-click it and >>>> choose to remove it. Then, go back to Control Panel, Software, Programs >>>> and click the icon to uninstall programs. Find what ever programs came >>>> with the printer (they'll likely have HP in the name) and uninstall >>>> them. It's important to uninstall this program because it contains the >>>> printer drivers. >>>> >>>> Then reboot, and install the printer as you did the first time. Be sure >>>> to follow HP's installation instructions, which usually tell you exactly >>>> when to plug in the printer's USB connection. >>>> It's a bit of trouble, but I think that should fix it. >>>> >>>> Good luck, >>>> Donk >>>> >>>> >>>> On 11/2/2010 5:24 PM, John wrote: >>>>> I have had Windows 7 Home addition 64 bit now, for several months and >>>>> my HP 3520 printer has worked fine. The other day, the printer on-off >>>>> button light started flashing. A few odd things are happening. >>>>> >>>>> The only way I can turn the printer off, is to unplug its power cord >>>>> and plug it back in again. Then I can turn the printer off with the >>>>> button. >>>>> >>>>> If I select a photo to print from anywhere, the printer will not kick >>>>> in when I hit Print. The screen just goes back to the photo I chose. Here >>>>> is the weird part. If I shut down completely after hitting Print and >>>>> reboot from scratch, or just restart the computer, the printer starts on >>>>> its own and prints the photo. Not sure I like taking the long way around >>>>> the barn, just to print something. >>>>> >>>>> Is something unchecked, somewhere in the system ?? I don`t think it >>>>> is the printer, because I plugged in an Hp 3320 that I have the same >>>>> flashing start button. I am not much on computer terms, but if you give >>>>> me a land buoy or two, I can find my way around. Right now, I am as lost >>>>> as a ball in high weeds. >>>>> >>>>> John >>>>> >>>> >>>> [Non-text portions of this message have been removed] >>>> > > > > ------------------------------------ > > If you have any questions or problems with any aspect of this site, please > feel free to contact me directly [email protected] Please do not post > personal issues directly to the group. > > To unsubscribe from this list, send an email to > [email protected] > > Thank you for using A-1 Computer TechYahoo! Groups Links > > > > > > Internal Virus Database is out of date. > Checked by AVG - www.avg.com > Version: 8.5.426 / Virus Database: 271.1.1/3221 - Release Date: 10/26/10 > 18:34:00 > [Non-text portions of this message have been removed] ------------------------------------ If you have any questions or problems with any aspect of this site, please feel free to contact me directly [email protected] Please do not post personal issues directly to the group. 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