Thanks for your intervention, Asif. I will reach out in case I need to. Best Payal
On 3/26/23, 'Mohammed Asif Asif Iqbal (IN)' via AccessIndia <[email protected]> wrote: > Hi Payal, > Apology for delay in responding to you. > After reading your ordeal in this platform; I was absolutely furious. > I did reach out to someone in top management of Indigo and requested > explaination. I also told them that this is not acceptable what payal > experienced. > Being victim of airlines discrimination in the past; felt horrible > when i was not allowed to board the flight on account of my blindness > and traveling alone, felt miserable when I was treated very badly by > airline loader and many more. Yes, I also did complain to DGCA and I > along with Jeeja Ghosh did do workshop in colaboration with DGCA on > sensitizing disability affairs to all top management of airlines in > 2013 with hopes of easing life of passenger with disability. Sadly > these type of incidents kept on popping up mainly because of some > staff who is not sensitive. > > Yes, I still stand by my statement that in era of highly insensitivity > ; our blind community have very few sensitive echo-system who really > goes out of their way to care for us. In my opinion; Indigo and > vistara so far has demonstrated empathy towards blind community. Yes > at the end of the day we are all human beings and I am sure inspite of > their best intention; they will make mistake. > I wish you all the best with your battle and please feel free to get > in touch with me offline and happy to chat up and provide support in > case if you require my assistance. > Thanks and regards > Asif > > > On 3/24/23, Payal Ki Jhankar <[email protected]> wrote: >> hi Asif, >> I have just read your mail again, and notice you have a lot of >> information on what Indigo has done in its effort to appease me, and >> shove this incident under the carpet. >> May I know, how did you get the information about their steps taken, >> their apology, and your assumption that the matter is settled? I don't >> remember saying anything about my conversation with Indigo, and the >> steps they've assured to take? >> There is something I may be missing here, so thought I'd ask. for the >> record, my battle with Indigo is far from over, and I intend to take >> steps so they acknowledge the larger implication of their disregard. >> Payal >> >> On 3/23/23, Prerna Sobti <[email protected]> wrote: >>> Just because one Personal appreciated that this does not mean everyone >>> else >>> has to follow in the same footsteps. One needs to voice out their >>> personal >>> opinion and share what happened with an individual individually not be >>> part >>> of a crowd >>> >>> Prerna Sobti >>> >>>> On 23-Mar-2023, at 7:36 PM, Payal Ki Jhankar <[email protected]> wrote: >>>> >>>> >>>> Asif, >>>> When and airlines is trying to convince you, that you have had an >>>> experience in isolation, that is a problem in itself. Like I mentioned >>>> earlier, I have not had a problem with that in the past either, but, >>>> the >>>> more people see the post, the more reports of their insensitive, and >>>> callous behaviour is coming forward. I always give appreciation, where >>>> it >>>> is due. Here, in this instance, it does not count. >>>> I will continue doing what I have to to drive the point home, for >>>> everyone >>>> person who has a good experience, there are four others who don't. >>>> Payal >>>> >>>>> On Thu, 23 Mar 2023 at 7:12 PM, 'Mohammed Asif Asif Iqbal (IN)' via >>>>> AccessIndia <[email protected]> wrote: >>>>> Hi Payal, >>>>> Hope your Indigo issue is sorted now. >>>>> I am sure like many others; I had very positive experience flying with >>>>> Indigo and personally feel that they are very sensitive airlines >>>>> along with Vistara. >>>>> Only airlines to make public announcement of braille safety manual >>>>> available in board for visually impaired passenger and I am sure that >>>>> many other airlines also have braile safety manual. >>>>> In my opinion; airlines is driven by people and I am sure that they >>>>> would make mistake in meeting our expectation and rapid a chern out of >>>>> of new people joining they might not completely embarked on empathy >>>>> while delivering service to customer with disability. 90% of their >>>>> experiences in terms of handling customer with disability is fair and >>>>> few would certainly not be acceptable. >>>>> Payal: I am glad that you raised your voice and am happy to know that >>>>> airlines apologize to you and knowing Indigo they will initiate steps >>>>> to ensure that this incident does not occur in the future. Matter of >>>>> fact; we all should raise our voice when our rights are being >>>>> violated. >>>>> In era of highly insensitive eco-system; I personally feel that few >>>>> airlines are sensitive and we all from blind community should >>>>> strengthened our relationship by also sharing appreciation note to >>>>> airlines for delivering service with empathy to passenger with >>>>> disability. Perhaps our appreciation would inspire them to enhance >>>>> their service delivery mechanism specially to blind passengers and >>>>> other passengers with disability. >>>>> Let's all play our part in sensitizing external community for >>>>> inclusive experience. >>>>> Kind regards >>>>> Asif >>>>> >>>>> >>>>> >>>>> >>>>> On 3/21/23, Mohammed Asif Asif Iqbal (IN) >>>>> <[email protected]> >>>>> wrote: >>>>> > Hi Payal, >>>>> > Sad to learn about your ordeal. >>>>> > Generally Indigo are really good in terms of providing assistance to >>>>> > Pwd >>>>> > fliers. >>>>> > Hope they learn. >>>>> > Asif >>>>> > >>>>> > On 3/21/23, Payal Ki Jhankar <[email protected]> wrote: >>>>> >> For all those times that we have had to worry about being left >>>>> >> behind >>>>> >> at >>>>> >> the Airport, this was just one more time, when, on a return flight >>>>> >> from >>>>> >> Goa, the ground staff simply didn't show up when boarding was >>>>> >> announced. >>>>> >> When we manage to find someone to get me to board, no one in flight >>>>> >> had >>>>> >> any >>>>> >> clue of a blind passenger on board. I tweeted about it, to no >>>>> >> avail. >>>>> >> It >>>>> >> took them over 10 days, and an amplified tweet to even bother to >>>>> >> respond. >>>>> >> I >>>>> >> decided to take it to the press, in the meantime. >>>>> >> >>>>> >> https://m.timesofindia.com/city/hyderabad/indigo-staff-abandons-visually-impaired-flyer/articleshow/98840563.cms?utm_source=twitter.com&utm_medium=social&utm_campaign=TOIHyderabad >>>>> >> >>>>> >> Payal >>>>> >> >>>>> >> -- >>>>> >> Disclaimer: >>>>> >> 1. Contents of the mails, factual, or otherwise, reflect the >>>>> >> thinking >>>>> >> of >>>>> >> the >>>>> >> person sending the mail and AI in no way relates itself to its >>>>> >> veracity; >>>>> >> >>>>> >> 2. AI cannot be held liable for any commission/omission based on >>>>> >> the >>>>> >> mails >>>>> >> sent through this mailing list.. >>>>> >> >>>>> >> >>>>> >> Search for old postings at: >>>>> >> http://www.mail-archive.com/[email protected]/ >>>>> >> --- >>>>> >> You received this message because you are subscribed to the Google >>>>> >> Groups >>>>> >> "AccessIndia" group. >>>>> >> To unsubscribe from this group and stop receiving emails from it, >>>>> >> send >>>>> >> an >>>>> >> email to [email protected]. >>>>> >> To view this discussion on the web visit >>>>> >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB-kTv-vTMBg8D8LNW8MM1On_ra0BD6W4KDfg1OtzH5bKg%40mail.gmail.com. >>>>> >> >>>>> > >>>>> > >>>>> > -- >>>>> > Mohammed Asif Iqbal >>>>> > PwC | Associate Director | Consulting >>>>> > Direct: +91 (0) 33 4404 3111 | Mobile: +91 (0) 98 3005 9830 >>>>> > Email: [email protected] >>>>> > PricewaterhouseCoopers Private limited >>>>> > 56 & 57, Block DN >>>>> > Sector V, Salt Lake >>>>> > Kolkata 700091 >>>>> > http://www.pwc.com/in >>>>> > >>>>> >>>>> >>>>> -- >>>>> Mohammed Asif Iqbal >>>>> PwC | Associate Director | Consulting >>>>> Direct: +91 (0) 33 4404 3111 | Mobile: +91 (0) 98 3005 9830 >>>>> Email: [email protected] >>>>> PricewaterhouseCoopers Private limited >>>>> 56 & 57, Block DN >>>>> Sector V, Salt Lake >>>>> Kolkata 700091 >>>>> http://www.pwc.com/in >>>>> >>>>> -- >>>>> The information transmitted, including any attachments, is intended >>>>> only >>>>> >>>>> for the person or entity to which it is addressed and may contain >>>>> confidential and/or privileged material. Any review, retransmission, >>>>> dissemination or other use of, or taking of any action in reliance >>>>> upon, >>>>> >>>>> this information by persons or entities other than the intended >>>>> recipient >>>>> >>>>> is prohibited, and all liability arising therefrom is disclaimed. If >>>>> you >>>>> >>>>> received this in error, please contact the sender and delete the >>>>> material >>>>> >>>>> from any computer. Please note if the e-mail address include "TPR", >>>>> the >>>>> sender of this e-mail is a third party resource, and not an employee, >>>>> who >>>>> >>>>> has been specifically authorized to correspond routine matters related >>>>> to >>>>> >>>>> the project only. For any clarification with regard to any non-routine >>>>> or >>>>> >>>>> engagement specific deliverables please contact the assigned project >>>>> manager/ project partner. >>>>> >>>>> -- >>>>> Disclaimer: >>>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>>> of >>>>> the person sending the mail and AI in no way relates itself to its >>>>> veracity; >>>>> >>>>> 2. AI cannot be held liable for any commission/omission based on the >>>>> mails sent through this mailing list.. >>>>> >>>>> >>>>> Search for old postings at: >>>>> http://www.mail-archive.com/[email protected]/ >>>>> --- >>>>> You received this message because you are subscribed to the Google >>>>> Groups >>>>> "AccessIndia" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>> an >>>>> email to [email protected]. >>>>> To view this discussion on the web visit >>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAH-N%3DwzZG11-1Di1bOZhEaZRsRZL1a2eN0ABQ5N4q8%3DU9DLDMg%40mail.gmail.com. >>>> >>>> -- >>>> Disclaimer: >>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>> of >>>> the person sending the mail and AI in no way relates itself to its >>>> veracity; >>>> >>>> 2. AI cannot be held liable for any commission/omission based on the >>>> mails >>>> sent through this mailing list.. >>>> >>>> >>>> Search for old postings at: >>>> http://www.mail-archive.com/[email protected]/ >>>> --- >>>> You received this message because you are subscribed to the Google >>>> Groups >>>> "AccessIndia" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an >>>> email to [email protected]. >>>> To view this discussion on the web visit >>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB9ScfRCuEpPoF%2Be%3Dx%2B5qwr6ZzkKZNVfSm%3DaeA1uZinE3Q%40mail.gmail.com. >>> >>> -- >>> Disclaimer: >>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >>> the >>> person sending the mail and AI in no way relates itself to its veracity; >>> >>> 2. AI cannot be held liable for any commission/omission based on the >>> mails >>> sent through this mailing list.. >>> >>> >>> Search for old postings at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google >>> Groups >>> "AccessIndia" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an >>> email to [email protected]. >>> To view this discussion on the web visit >>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/89D31A84-C4A0-4379-B72F-BC6B2342CFF7%40gmail.com. >>> >> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the >> person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails >> sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion on the web visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB9w92vJKrkwGKcLSUnHkpuE-a7M7OWoBgDhz8P5j6f8Aw%40mail.gmail.com. >> > > > -- > Mohammed Asif Iqbal > PwC | Associate Director | Consulting > Direct: +91 (0) 33 4404 3111 | Mobile: +91 (0) 98 3005 9830 > Email: [email protected] > PricewaterhouseCoopers Private limited > 56 & 57, Block DN > Sector V, Salt Lake > Kolkata 700091 > http://www.pwc.com/in > > -- > The information transmitted, including any attachments, is intended only > for the person or entity to which it is addressed and may contain > confidential and/or privileged material. Any review, retransmission, > dissemination or other use of, or taking of any action in reliance upon, > this information by persons or entities other than the intended recipient > is prohibited, and all liability arising therefrom is disclaimed. If you > received this in error, please contact the sender and delete the material > from any computer. Please note if the e-mail address include "TPR", the > sender of this e-mail is a third party resource, and not an employee, who > has been specifically authorized to correspond routine matters related to > the project only. For any clarification with regard to any non-routine or > engagement specific deliverables please contact the assigned project > manager/ project partner. > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAH-N%3DwzzUS8z%2Bj%2B2H5ty55SjrfiWY1tQDXSV4JZuxg0Z1kZzPg%40mail.gmail.com. > -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB9qbKdcm0veu1_DvjHxFzoDFL%2BCy9XxOwVxFbDQ-Lvs2g%40mail.gmail.com.
