True, George. No room for such goof-ups. A helpless person would have been left stranded with nowhere to look for. Not at all excusable
On 3/26/23, George Abraham <[email protected]> wrote: > My first reaction when I read Payal's story was to think of all the > wonderful experiences that I have personally had while flying Indigo. I have > been travelling on Indigo for years and my experience has been amazing. I > thought I should call Payal and tell her how good and sensitive people at > Indigo were and perhaps we should be forgiving and let them off the hook. > > I shared Payal's mail with people I have got to know over the years at > Indigo. They called me and wanted me to speak with Payal and persuade her > to withdraw her campaign against the airlines. Initially I thought I should > oblige and try. In this context I did speak to several friends who have > flown Indigo and had glowing reports to share. We felt that Indigo and > Vistara are among the few airlines who have shown an inclination to be > disability friendly and perhaps we should be supportive of them. > > Till Goa, Payal too had a wonderful experience with Indigo. This experience > goes back to more than 10 years. In fact her first choice airline was > Indigo. And then what does she get after all that. I recognize that tomorrow > this same episode could happen with any of us. What puts me off is their > attitude after screwing up. Wheelchair and human assistance that airlines > offer is part of their service protocol. They are not really doing us a > favor. Even after the Ranchi episode, they had called me up and asked if I > could do a Face Book post talking of my great journeys with them. Foolishly > I agreed to do so. It was a case of acting without reading the details of > the episode. I realized the ordeal that the family at Ranchi must have gone > through after being offloaded. It was horrible. It was highly insensitive > and mindless of me to have made the post. > > I believe we as customers should have zero tolerance when it comes to > condoning service goof ups. We have to expect and demand the best, no > compromising there. I might have had 100 out of 100 great experiences, but > if the 101st experience goes south, I must scream and call it out. > > > > > > > > > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/012701d95fee%24050cf250%240f26d6f0%24%40gmail.com. > -- Warm Regards Sandeep Singh -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAD4A2BSuJ2EdNAW4dqqcrhUQL%2BajSFm-tL%2Bfg-iyAEArxyFq7Q%40mail.gmail.com.
