Thanks, George, for that very honest email. I truly appreciate your support, and validation of my campaign against them. There can be no bigger betrayal, than people from within our community trying to thwart an honest attempt at demanding redressal for a violation of my rights. Apart from that, incidents such as this also proves how we are used bye agencies, and organisations who claim to be allies; but, instead, only use us to improve their own face value. This is reprehensible, and should be called out at every instance. Harshit, I agree with you, when you say, they sometimes need to feel the pinch, where it hurts the most. Payal
On Sun, 26 Mar 2023 at 8:42 PM, Sandeep Singh <[email protected]> wrote: > True, George. No room for such goof-ups. A helpless person would have > been left stranded with nowhere to look for. Not at all excusable > > On 3/26/23, George Abraham <[email protected]> wrote: > > My first reaction when I read Payal's story was to think of all the > > wonderful experiences that I have personally had while flying Indigo. I > have > > been travelling on Indigo for years and my experience has been amazing. I > > thought I should call Payal and tell her how good and sensitive people at > > Indigo were and perhaps we should be forgiving and let them off the hook. > > > > I shared Payal's mail with people I have got to know over the years at > > Indigo. They called me and wanted me to speak with Payal and persuade > her > > to withdraw her campaign against the airlines. Initially I thought I > should > > oblige and try. In this context I did speak to several friends who have > > flown Indigo and had glowing reports to share. We felt that Indigo and > > Vistara are among the few airlines who have shown an inclination to be > > disability friendly and perhaps we should be supportive of them. > > > > Till Goa, Payal too had a wonderful experience with Indigo. This > experience > > goes back to more than 10 years. In fact her first choice airline was > > Indigo. And then what does she get after all that. I recognize that > tomorrow > > this same episode could happen with any of us. What puts me off is their > > attitude after screwing up. Wheelchair and human assistance that airlines > > offer is part of their service protocol. They are not really doing us a > > favor. Even after the Ranchi episode, they had called me up and asked if > I > > could do a Face Book post talking of my great journeys with them. > Foolishly > > I agreed to do so. It was a case of acting without reading the details of > > the episode. I realized the ordeal that the family at Ranchi must have > gone > > through after being offloaded. It was horrible. It was highly > insensitive > > and mindless of me to have made the post. > > > > I believe we as customers should have zero tolerance when it comes to > > condoning service goof ups. We have to expect and demand the best, no > > compromising there. I might have had 100 out of 100 great experiences, > but > > if the 101st experience goes south, I must scream and call it out. > > > > > > > > > > > > > > > > > > > > -- > > Disclaimer: > > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the > > person sending the mail and AI in no way relates itself to its veracity; > > > > 2. AI cannot be held liable for any commission/omission based on the > mails > > sent through this mailing list.. > > > > > > Search for old postings at: > > http://www.mail-archive.com/[email protected]/ > > --- > > You received this message because you are subscribed to the Google Groups > > "AccessIndia" group. > > To unsubscribe from this group and stop receiving emails from it, send an > > email to [email protected]. > > To view this discussion on the web visit > > > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/012701d95fee%24050cf250%240f26d6f0%24%40gmail.com > . > > > > > -- > Warm Regards > Sandeep Singh > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAD4A2BSuJ2EdNAW4dqqcrhUQL%2BajSFm-tL%2Bfg-iyAEArxyFq7Q%40mail.gmail.com > . > -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB_Dgs1jTW4MDDTwPEJT0MKq6Qh0%3DD%3D9MZPR%3DqWTxFz5FQ%40mail.gmail.com.
