, While the new app is labeled as "early access," this cannot be considered a permanent solution, especially since the stable old version has already been discontinued.
I uninstalled the old application a month ago because it was no longer functional. If I attempt to reinstall it now, the system will likely require a full registration, which others have noted is currently failing or redirecting to the inaccessible new version. HDFC should not have discontinued a working application before ensuring the replacement was fully accessible and stable. Best regards, Nitinbhai Patel On Wed, 4 Feb, 2026, 8:40 pm Amar Jain, <[email protected]> wrote: > You will not be able to use the old app, unless you are migrated from the > new app to the old app. If you are migrated, then after one registration, > you will not need to register again till you use the Old app. Let me also > remind the list that HDFC mobile banking app is still provided as an early > access app is not launched for the public. Yet we all are getting to use > the new app because we have been migrated if you look at the title of the > app on the App Store or play store, it says early access within brackets. > Thank you. > Sent from my iPhone > > On 4 Feb 2026, at 8:26 PM, nitinbhai patel <[email protected]> wrote: > > > Hello everyone, > > I wanted to add to the excellent points being raised, especially > concerning the lack of a proper solution. > > The suggestion to simply "use the old app" is fundamentally flawed and an > unacceptable workaround for a bank of HDFC's stature. As some have already > noted, the old app often fails and redirects to the new, inaccessible one. > Furthermore, if a customer has uninstalled the old version, finding it and > re-configuring it from the Play Store is often a near-impossible task. We > are all entitled to the same, fully functional digital banking > experience—there should be no distinction between a "new" app for some > customers and an outdated one for others. > > It is difficult to believe that the MD and Secretary of India's largest > private-sector bank would lack the authority to immediately address an > issue of legal non-compliance with the RPwD Act. The current, prolonged > inaccessibility is a serious breach of their obligations. > > The core of this issue is our right to equal access and compliance with > the law. We must continue to push for a permanent fix, which is the only > truly acceptable resolution. > > Thanks and regards, > Nitinbhai > > > > On Wed, 4 Feb, 2026, 6:51 pm Amar Jain, <[email protected]> wrote: > >> Fully agree with what Asif Bhaiya is saying, we should send them emails >> left right centre so that they are taken seriously >> Sent from my iPhone >> >> On 4 Feb 2026, at 11:52 AM, 'Mohammed Asif Asif Iqbal (IN)' via >> AccessIndia <[email protected]> wrote: >> >> >> Ketan bhai, >> Sadly they explained me the same thing and they claim that our own Amar >> Jain is working with them to fix this issue. I would suggest email needs >> to be bombarded to HDFC bank MD to ensure attention to customer like us. >> Thanks and regards >> Asif >> >> >> Linkedin: bit.ly/asifmaiqbal-li >> >> >> >> >> ------------------------------ >> *From:* [email protected] <[email protected]> >> on behalf of Ketan Kothari <[email protected]> >> *Sent:* Wednesday, February 4, 2026 11:37 AM >> *To:* [email protected] <[email protected]> >> *Subject:* Re: [AI] Accessibility Issues in HDFC Mobile App & NetBanking >> - Request for Fixes in Line with RPwD Act, 2016 >> >> Hello, >> >> I received a call from their development team and they are requesting me >> to use the old app till such time as they rectify these errors. I hope >> they will do this quickly. >> >> On Wed, 4 Feb 2026 at 08:08, KONGALETI SATYANARAYANA < >> [email protected]> wrote: >> >> Dear Mahesh and all, >> >> I completely agree with the points raised. It is concerning that >> accessibility barriers remain prevalent across various banking >> applications, including HDFC. >> >> While organizations like Mission Accessibility are doing important work, >> I believe it is time for a broader range of voices to be heard. Based on my >> observations, this accessibility project in HDFC has been "in progress" for >> over two years now. While work may be happening in the background, it is >> unacceptable for standard applications to remain inaccessible for such an >> extended period. >> >> Relying solely on emails often feels ineffective, as they are frequently >> overlooked. Given the lack of tangible progress, we should consider serving >> a formal legal notice. This may be the only way to ensure these >> institutions take their obligations under the RPwD Act seriously and >> respect our right to independent and secure digital banking. >> >> Thanks and regards, >> >> Kongaleti Satyanarayana Reddy >> >> thanks and regards, >> Kongaleti Satyanarayana Reddy >> >> >> On Tue, Feb 3, 2026 at 10:04 PM Mahesh S. Panicker < >> [email protected]> wrote: >> >> HDFC really need to do some work on accessibility. Their home loan app on >> Android is totally disfunctional with TalkBack. >> Firstly they have issue with proper, reputed 3rd party keyboards like >> Microsoft Swiftkey Keyboard. Then if you bypass that, TalkBack is unable to >> provide any further feedback. Can't explore by touch, can't naviggate by >> swipe. Absolutely silent. 100 percent inaccessible. >> >> On Tue, Feb 3, 2026 at 7:40 PM megha patangi <[email protected]> >> wrote: >> >> I completely agree and echo the concerns listed below. >> I am an android user and equally blocked by the new HDFC mobile banking >> app. Also went and notified the bank manager of my home branch but haven't >> heard anything yet. >> This app and site inaccessibility is completely disabling my access and >> when I am dependent on others for assistance, it is killing my financial >> privacy and security. >> >> >> >> On Fri, Jan 30, 2026 at 2:41 PM Mujtaba Merchant <[email protected]> >> wrote: >> >> Dear HDFC Digital Banking Team, >> >> >> >> I am writing to highlight several accessibility challenges experienced >> while using both the HDFC Bank Mobile Banking App (iOS) and the HDFC >> NetBanking website. As a customer who relies on assistive technologies such >> as screen readers, these issues significantly impact my ability to use your >> digital services independently and securely. >> >> >> >> 1. Mobile App: Two Factor Authentication (2FA) Approval Screen >> >> During the NetBanking login process, when prompted to authorize sign in >> from the mobile app, the approval screen displays a “Swipe right to accept” >> instruction. >> >> However, this element is not exposed as an accessible control for screen >> readers and cannot be activated using assistive technology. >> >> Only the Decline option works as an actual actionable button. >> >> This creates a barrier for customers with disabilities, preventing us >> from completing a critical security step without sighted assistance. >> >> >> >> 2. NetBanking Website: OTP Page Produces Continuous Clicking Sound >> >> When the system directs the user to the OTP entry page, a repeated >> clicking sound is played due to a progress indicator. >> >> For screen reader users, this sound is extremely disorienting and >> interferes with the ability to focus on entering the OTP safely. >> >> >> >> 3. Unlabelled and Mislabeled Buttons (Mobile App & Website) >> >> Across both platforms, several buttons are: >> >> • Unlabelled >> >> • Incorrectly labelled >> >> • Announced inaccurately by screen readers >> >> >> >> This makes navigation unpredictable, error prone, and in some cases, >> impossible without external assistance. >> >> >> >> 4. Need for Compliance with the RPwD Act, 2016 >> >> As per The Rights of Persons with Disabilities (RPwD) Act, 2016, enforced >> on April 19, 2017, all service providers—including banks—are required to >> ensure that their digital platforms are accessible to persons with >> disabilities. >> >> Accessibility is not only a legal requirement but also essential for >> inclusive and dignified digital banking. >> >> >> >> I kindly request your team to review and address these issues at the >> earliest by ensuring: >> >> • All UI controls are properly labelled and accessible >> >> • Approval screens use standard, screen reader compatible action buttons >> >> • Auditory distractions (such as unnecessary clicking sounds) are removed >> or made optional >> >> • Compliance with WCAG 2.1 AA and RPwD guidelines is validated before >> updates are released >> >> >> >> Improving accessibility will enhance the banking experience for thousands >> of customers who rely on assistive technology. >> >> Thank you for your attention to this important matter. I look forward to >> seeing improvements that make HDFC’s digital services truly inclusive. >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the person sending the mail and AI in no way relates itself to its veracity; >> >> 2. 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