Old app is not available, there was fource update. On Thu, 5 Feb, 2026, 6:03 am nitinbhai patel, <[email protected]> wrote:
> Dear Amar Bhai, > > I understand the registration issues you mentioned. I will attempt to > register with someone's assistance to see if it works. > > Additionally, I will send an email to the address provided in this thread > as discussed. Thank you for your continued help. > > Best regards, > Nitinbhai Patel > > > > On Thu, 5 Feb, 2026, 5:32 am Amar Jain, <[email protected]> wrote: > >> I understand, what you’re saying Nitin bhai, but currently migration to >> old app with one time re-registration is the only solution that we have. >> They are working on Accessibility fixes of which few are also live with >> latest update which came yesterday, but noticeable fixes are yet to come. >> Sent from my iPhone >> >> On 4 Feb 2026, at 9:14 PM, nitinbhai patel <[email protected]> wrote: >> >> >> , >> >> While the new app is labeled as "early access," this cannot be considered >> a permanent solution, especially since the stable old version has already >> been discontinued. >> >> I uninstalled the old application a month ago because it was no longer >> functional. If I attempt to reinstall it now, the system will likely >> require a full registration, which others have noted is currently failing >> or redirecting to the inaccessible new version. HDFC should not have >> discontinued a working application before ensuring the replacement was >> fully accessible and stable. >> >> Best regards, >> Nitinbhai Patel >> >> >> >> On Wed, 4 Feb, 2026, 8:40 pm Amar Jain, <[email protected]> wrote: >> >>> You will not be able to use the old app, unless you are migrated from >>> the new app to the old app. If you are migrated, then after one >>> registration, you will not need to register again till you use the Old app. >>> Let me also remind the list that HDFC mobile banking app is still provided >>> as an early access app is not launched for the public. Yet we all are >>> getting to use the new app because we have been migrated if you look at the >>> title of the app on the App Store or play store, it says early access >>> within brackets. Thank you. >>> Sent from my iPhone >>> >>> On 4 Feb 2026, at 8:26 PM, nitinbhai patel <[email protected]> >>> wrote: >>> >>> >>> Hello everyone, >>> >>> I wanted to add to the excellent points being raised, especially >>> concerning the lack of a proper solution. >>> >>> The suggestion to simply "use the old app" is fundamentally flawed and >>> an unacceptable workaround for a bank of HDFC's stature. As some have >>> already noted, the old app often fails and redirects to the new, >>> inaccessible one. Furthermore, if a customer has uninstalled the old >>> version, finding it and re-configuring it from the Play Store is often a >>> near-impossible task. We are all entitled to the same, fully functional >>> digital banking experience—there should be no distinction between a "new" >>> app for some customers and an outdated one for others. >>> >>> It is difficult to believe that the MD and Secretary of India's largest >>> private-sector bank would lack the authority to immediately address an >>> issue of legal non-compliance with the RPwD Act. The current, prolonged >>> inaccessibility is a serious breach of their obligations. >>> >>> The core of this issue is our right to equal access and compliance with >>> the law. We must continue to push for a permanent fix, which is the only >>> truly acceptable resolution. >>> >>> Thanks and regards, >>> Nitinbhai >>> >>> >>> >>> On Wed, 4 Feb, 2026, 6:51 pm Amar Jain, <[email protected]> wrote: >>> >>>> Fully agree with what Asif Bhaiya is saying, we should send them emails >>>> left right centre so that they are taken seriously >>>> Sent from my iPhone >>>> >>>> On 4 Feb 2026, at 11:52 AM, 'Mohammed Asif Asif Iqbal (IN)' via >>>> AccessIndia <[email protected]> wrote: >>>> >>>> >>>> Ketan bhai, >>>> Sadly they explained me the same thing and they claim that our own Amar >>>> Jain is working with them to fix this issue. I would suggest email needs >>>> to be bombarded to HDFC bank MD to ensure attention to customer like us. >>>> Thanks and regards >>>> Asif >>>> >>>> >>>> Linkedin: bit.ly/asifmaiqbal-li >>>> >>>> >>>> >>>> >>>> ------------------------------ >>>> *From:* [email protected] <[email protected]> >>>> on behalf of Ketan Kothari <[email protected]> >>>> *Sent:* Wednesday, February 4, 2026 11:37 AM >>>> *To:* [email protected] <[email protected]> >>>> *Subject:* Re: [AI] Accessibility Issues in HDFC Mobile App & >>>> NetBanking - Request for Fixes in Line with RPwD Act, 2016 >>>> >>>> Hello, >>>> >>>> I received a call from their development team and they are requesting >>>> me to use the old app till such time as they rectify these errors. I hope >>>> they will do this quickly. >>>> >>>> On Wed, 4 Feb 2026 at 08:08, KONGALETI SATYANARAYANA < >>>> [email protected]> wrote: >>>> >>>> Dear Mahesh and all, >>>> >>>> I completely agree with the points raised. It is concerning that >>>> accessibility barriers remain prevalent across various banking >>>> applications, including HDFC. >>>> >>>> While organizations like Mission Accessibility are doing important >>>> work, I believe it is time for a broader range of voices to be heard. Based >>>> on my observations, this accessibility project in HDFC has been "in >>>> progress" for over two years now. While work may be happening in the >>>> background, it is unacceptable for standard applications to remain >>>> inaccessible for such an extended period. >>>> >>>> Relying solely on emails often feels ineffective, as they are >>>> frequently overlooked. Given the lack of tangible progress, we should >>>> consider serving a formal legal notice. This may be the only way to ensure >>>> these institutions take their obligations under the RPwD Act seriously and >>>> respect our right to independent and secure digital banking. >>>> >>>> Thanks and regards, >>>> >>>> Kongaleti Satyanarayana Reddy >>>> >>>> thanks and regards, >>>> Kongaleti Satyanarayana Reddy >>>> >>>> >>>> On Tue, Feb 3, 2026 at 10:04 PM Mahesh S. Panicker < >>>> [email protected]> wrote: >>>> >>>> HDFC really need to do some work on accessibility. Their home loan app >>>> on Android is totally disfunctional with TalkBack. >>>> Firstly they have issue with proper, reputed 3rd party keyboards like >>>> Microsoft Swiftkey Keyboard. Then if you bypass that, TalkBack is unable to >>>> provide any further feedback. Can't explore by touch, can't naviggate by >>>> swipe. Absolutely silent. 100 percent inaccessible. >>>> >>>> On Tue, Feb 3, 2026 at 7:40 PM megha patangi <[email protected]> >>>> wrote: >>>> >>>> I completely agree and echo the concerns listed below. >>>> I am an android user and equally blocked by the new HDFC mobile banking >>>> app. Also went and notified the bank manager of my home branch but haven't >>>> heard anything yet. >>>> This app and site inaccessibility is completely disabling my access and >>>> when I am dependent on others for assistance, it is killing my financial >>>> privacy and security. >>>> >>>> >>>> >>>> On Fri, Jan 30, 2026 at 2:41 PM Mujtaba Merchant <[email protected]> >>>> wrote: >>>> >>>> Dear HDFC Digital Banking Team, >>>> >>>> >>>> >>>> I am writing to highlight several accessibility challenges experienced >>>> while using both the HDFC Bank Mobile Banking App (iOS) and the HDFC >>>> NetBanking website. As a customer who relies on assistive technologies such >>>> as screen readers, these issues significantly impact my ability to use your >>>> digital services independently and securely. >>>> >>>> >>>> >>>> 1. Mobile App: Two Factor Authentication (2FA) Approval Screen >>>> >>>> During the NetBanking login process, when prompted to authorize sign in >>>> from the mobile app, the approval screen displays a “Swipe right to accept” >>>> instruction. >>>> >>>> However, this element is not exposed as an accessible control for >>>> screen readers and cannot be activated using assistive technology. >>>> >>>> Only the Decline option works as an actual actionable button. >>>> >>>> This creates a barrier for customers with disabilities, preventing us >>>> from completing a critical security step without sighted assistance. >>>> >>>> >>>> >>>> 2. NetBanking Website: OTP Page Produces Continuous Clicking Sound >>>> >>>> When the system directs the user to the OTP entry page, a repeated >>>> clicking sound is played due to a progress indicator. >>>> >>>> For screen reader users, this sound is extremely disorienting and >>>> interferes with the ability to focus on entering the OTP safely. >>>> >>>> >>>> >>>> 3. Unlabelled and Mislabeled Buttons (Mobile App & Website) >>>> >>>> Across both platforms, several buttons are: >>>> >>>> • Unlabelled >>>> >>>> • Incorrectly labelled >>>> >>>> • Announced inaccurately by screen readers >>>> >>>> >>>> >>>> This makes navigation unpredictable, error prone, and in some cases, >>>> impossible without external assistance. >>>> >>>> >>>> >>>> 4. Need for Compliance with the RPwD Act, 2016 >>>> >>>> As per The Rights of Persons with Disabilities (RPwD) Act, 2016, >>>> enforced on April 19, 2017, all service providers—including banks—are >>>> required to ensure that their digital platforms are accessible to persons >>>> with disabilities. >>>> >>>> Accessibility is not only a legal requirement but also essential for >>>> inclusive and dignified digital banking. >>>> >>>> >>>> >>>> I kindly request your team to review and address these issues at the >>>> earliest by ensuring: >>>> >>>> • All UI controls are properly labelled and accessible >>>> >>>> • Approval screens use standard, screen reader compatible action buttons >>>> >>>> • Auditory distractions (such as unnecessary clicking sounds) are >>>> removed or made optional >>>> >>>> • Compliance with WCAG 2.1 AA and RPwD guidelines is validated before >>>> updates are released >>>> >>>> >>>> >>>> Improving accessibility will enhance the banking experience for >>>> thousands of customers who rely on assistive technology. >>>> >>>> Thank you for your attention to this important matter. 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