[email protected] On Thu, Feb 5, 2026 at 10:19 AM Amar Jain <[email protected]> wrote:
> Megha-feel free to call will get these resolved. 9892622230. And Section 3 > on nondiscrimination and 13 on independence of managing financial affairs > coupled with sections 40-46 on accessibility of the act read with Rule 15 > of the rules. > Sent from my iPhone > > On 5 Feb 2026, at 10:03 AM, megha patangi <[email protected]> > wrote: > > > Firstly, thank you all for taking up this discussion. I have experienced > all these accessibility issues with HDFC mobile banking, HDFC loan app. I > am a preferred customer and as suggested have already taken the first step > with RM. > I really appreciate the suggestions, and will move on to next steps as > mentioned above. > A year ago when I got a call from their technical team, they simply made a > statement "you are the only one complaining, we have not heard this kind of > issue from anyone else". this was disgusting, maybe they heard but ignored. > and even if not heard, is not each individual customer important? > Actually, even the old mobile banking app is not fully compliant. yes it > is better but if you noticed the footer form controls, while transferring > money and likewise, for example 'continue', 'cancel', 'confirm' were never > focusable using screen reader. I had to switch off talkback and take > sighted assistance. > > Also I asked for a locker with my home branch, and they are not declining > but have kept things on hold saying that they are enquiring upon the > specific process of giving me a locker. They have this concern that while > accessing the locker, if any precious stuff is lost or picked up by the > trusted person I take along for assistance, the bank will be responsible. > Thus, they are trying to protect themselves and finding out ways. > > Something similar happened 2years ago, when I wanted to take term life > insurance from them. they never declined on face, but never co-operated as > well. > > Now with this email thread, I find my voice even stronger. > I request if anyone can help me with the exact section in the RPWD act > which I can highlight while writing emails to concerned folks. > > Regards, > Megha > > On Thu, Feb 5, 2026 at 8:38 AM Rahul Bhatia <[email protected]> > wrote: > >> Old app is not available, there was fource update. >> >> On Thu, 5 Feb, 2026, 6:03 am nitinbhai patel, <[email protected]> >> wrote: >> >>> Dear Amar Bhai, >>> >>> I understand the registration issues you mentioned. I will attempt to >>> register with someone's assistance to see if it works. >>> >>> Additionally, I will send an email to the address provided in this >>> thread as discussed. Thank you for your continued help. >>> >>> Best regards, >>> Nitinbhai Patel >>> >>> >>> >>> On Thu, 5 Feb, 2026, 5:32 am Amar Jain, <[email protected]> wrote: >>> >>>> I understand, what you’re saying Nitin bhai, but currently migration to >>>> old app with one time re-registration is the only solution that we have. >>>> They are working on Accessibility fixes of which few are also live with >>>> latest update which came yesterday, but noticeable fixes are yet to come. >>>> Sent from my iPhone >>>> >>>> On 4 Feb 2026, at 9:14 PM, nitinbhai patel <[email protected]> >>>> wrote: >>>> >>>> >>>> , >>>> >>>> While the new app is labeled as "early access," this cannot be >>>> considered a permanent solution, especially since the stable old version >>>> has already been discontinued. >>>> >>>> I uninstalled the old application a month ago because it was no longer >>>> functional. If I attempt to reinstall it now, the system will likely >>>> require a full registration, which others have noted is currently failing >>>> or redirecting to the inaccessible new version. HDFC should not have >>>> discontinued a working application before ensuring the replacement was >>>> fully accessible and stable. >>>> >>>> Best regards, >>>> Nitinbhai Patel >>>> >>>> >>>> >>>> On Wed, 4 Feb, 2026, 8:40 pm Amar Jain, <[email protected]> wrote: >>>> >>>>> You will not be able to use the old app, unless you are migrated from >>>>> the new app to the old app. If you are migrated, then after one >>>>> registration, you will not need to register again till you use the Old >>>>> app. >>>>> Let me also remind the list that HDFC mobile banking app is still provided >>>>> as an early access app is not launched for the public. Yet we all are >>>>> getting to use the new app because we have been migrated if you look at >>>>> the >>>>> title of the app on the App Store or play store, it says early access >>>>> within brackets. Thank you. >>>>> Sent from my iPhone >>>>> >>>>> On 4 Feb 2026, at 8:26 PM, nitinbhai patel <[email protected]> >>>>> wrote: >>>>> >>>>> >>>>> Hello everyone, >>>>> >>>>> I wanted to add to the excellent points being raised, especially >>>>> concerning the lack of a proper solution. >>>>> >>>>> The suggestion to simply "use the old app" is fundamentally flawed and >>>>> an unacceptable workaround for a bank of HDFC's stature. As some have >>>>> already noted, the old app often fails and redirects to the new, >>>>> inaccessible one. Furthermore, if a customer has uninstalled the old >>>>> version, finding it and re-configuring it from the Play Store is often a >>>>> near-impossible task. We are all entitled to the same, fully functional >>>>> digital banking experience—there should be no distinction between a "new" >>>>> app for some customers and an outdated one for others. >>>>> >>>>> It is difficult to believe that the MD and Secretary of India's >>>>> largest private-sector bank would lack the authority to immediately >>>>> address >>>>> an issue of legal non-compliance with the RPwD Act. The current, prolonged >>>>> inaccessibility is a serious breach of their obligations. >>>>> >>>>> The core of this issue is our right to equal access and compliance >>>>> with the law. We must continue to push for a permanent fix, which is the >>>>> only truly acceptable resolution. >>>>> >>>>> Thanks and regards, >>>>> Nitinbhai >>>>> >>>>> >>>>> >>>>> On Wed, 4 Feb, 2026, 6:51 pm Amar Jain, <[email protected]> wrote: >>>>> >>>>>> Fully agree with what Asif Bhaiya is saying, we should send them >>>>>> emails left right centre so that they are taken seriously >>>>>> Sent from my iPhone >>>>>> >>>>>> On 4 Feb 2026, at 11:52 AM, 'Mohammed Asif Asif Iqbal (IN)' via >>>>>> AccessIndia <[email protected]> wrote: >>>>>> >>>>>> >>>>>> Ketan bhai, >>>>>> Sadly they explained me the same thing and they claim that our own >>>>>> Amar Jain is working with them to fix this issue. I would suggest email >>>>>> needs to be bombarded to HDFC bank MD to ensure attention to customer >>>>>> like >>>>>> us. >>>>>> Thanks and regards >>>>>> Asif >>>>>> >>>>>> >>>>>> Linkedin: bit.ly/asifmaiqbal-li >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> ------------------------------ >>>>>> *From:* [email protected] < >>>>>> [email protected]> on behalf of Ketan Kothari < >>>>>> [email protected]> >>>>>> *Sent:* Wednesday, February 4, 2026 11:37 AM >>>>>> *To:* [email protected] <[email protected]> >>>>>> *Subject:* Re: [AI] Accessibility Issues in HDFC Mobile App & >>>>>> NetBanking - Request for Fixes in Line with RPwD Act, 2016 >>>>>> >>>>>> Hello, >>>>>> >>>>>> I received a call from their development team and they are requesting >>>>>> me to use the old app till such time as they rectify these errors. I >>>>>> hope >>>>>> they will do this quickly. >>>>>> >>>>>> On Wed, 4 Feb 2026 at 08:08, KONGALETI SATYANARAYANA < >>>>>> [email protected]> wrote: >>>>>> >>>>>> Dear Mahesh and all, >>>>>> >>>>>> I completely agree with the points raised. It is concerning that >>>>>> accessibility barriers remain prevalent across various banking >>>>>> applications, including HDFC. >>>>>> >>>>>> While organizations like Mission Accessibility are doing important >>>>>> work, I believe it is time for a broader range of voices to be heard. >>>>>> Based >>>>>> on my observations, this accessibility project in HDFC has been "in >>>>>> progress" for over two years now. While work may be happening in the >>>>>> background, it is unacceptable for standard applications to remain >>>>>> inaccessible for such an extended period. >>>>>> >>>>>> Relying solely on emails often feels ineffective, as they are >>>>>> frequently overlooked. Given the lack of tangible progress, we should >>>>>> consider serving a formal legal notice. This may be the only way to >>>>>> ensure >>>>>> these institutions take their obligations under the RPwD Act seriously >>>>>> and >>>>>> respect our right to independent and secure digital banking. >>>>>> >>>>>> Thanks and regards, >>>>>> >>>>>> Kongaleti Satyanarayana Reddy >>>>>> >>>>>> thanks and regards, >>>>>> Kongaleti Satyanarayana Reddy >>>>>> >>>>>> >>>>>> On Tue, Feb 3, 2026 at 10:04 PM Mahesh S. Panicker < >>>>>> [email protected]> wrote: >>>>>> >>>>>> HDFC really need to do some work on accessibility. Their home loan >>>>>> app on Android is totally disfunctional with TalkBack. >>>>>> Firstly they have issue with proper, reputed 3rd party keyboards like >>>>>> Microsoft Swiftkey Keyboard. Then if you bypass that, TalkBack is unable >>>>>> to >>>>>> provide any further feedback. Can't explore by touch, can't naviggate by >>>>>> swipe. Absolutely silent. 100 percent inaccessible. >>>>>> >>>>>> On Tue, Feb 3, 2026 at 7:40 PM megha patangi < >>>>>> [email protected]> wrote: >>>>>> >>>>>> I completely agree and echo the concerns listed below. >>>>>> I am an android user and equally blocked by the new HDFC mobile >>>>>> banking app. Also went and notified the bank manager of my home branch >>>>>> but >>>>>> haven't heard anything yet. >>>>>> This app and site inaccessibility is completely disabling my access >>>>>> and when I am dependent on others for assistance, it is killing my >>>>>> financial privacy and security. >>>>>> >>>>>> >>>>>> >>>>>> On Fri, Jan 30, 2026 at 2:41 PM Mujtaba Merchant <[email protected]> >>>>>> wrote: >>>>>> >>>>>> Dear HDFC Digital Banking Team, >>>>>> >>>>>> >>>>>> >>>>>> I am writing to highlight several accessibility challenges >>>>>> experienced while using both the HDFC Bank Mobile Banking App (iOS) and >>>>>> the >>>>>> HDFC NetBanking website. As a customer who relies on assistive >>>>>> technologies >>>>>> such as screen readers, these issues significantly impact my ability to >>>>>> use >>>>>> your digital services independently and securely. >>>>>> >>>>>> >>>>>> >>>>>> 1. Mobile App: Two Factor Authentication (2FA) Approval Screen >>>>>> >>>>>> During the NetBanking login process, when prompted to authorize sign >>>>>> in from the mobile app, the approval screen displays a “Swipe right to >>>>>> accept” instruction. >>>>>> >>>>>> However, this element is not exposed as an accessible control for >>>>>> screen readers and cannot be activated using assistive technology. >>>>>> >>>>>> Only the Decline option works as an actual actionable button. >>>>>> >>>>>> This creates a barrier for customers with disabilities, preventing us >>>>>> from completing a critical security step without sighted assistance. >>>>>> >>>>>> >>>>>> >>>>>> 2. NetBanking Website: OTP Page Produces Continuous Clicking Sound >>>>>> >>>>>> When the system directs the user to the OTP entry page, a repeated >>>>>> clicking sound is played due to a progress indicator. >>>>>> >>>>>> For screen reader users, this sound is extremely disorienting and >>>>>> interferes with the ability to focus on entering the OTP safely. >>>>>> >>>>>> >>>>>> >>>>>> 3. Unlabelled and Mislabeled Buttons (Mobile App & Website) >>>>>> >>>>>> Across both platforms, several buttons are: >>>>>> >>>>>> • Unlabelled >>>>>> >>>>>> • Incorrectly labelled >>>>>> >>>>>> • Announced inaccurately by screen readers >>>>>> >>>>>> >>>>>> >>>>>> This makes navigation unpredictable, error prone, and in some cases, >>>>>> impossible without external assistance. >>>>>> >>>>>> >>>>>> >>>>>> 4. Need for Compliance with the RPwD Act, 2016 >>>>>> >>>>>> As per The Rights of Persons with Disabilities (RPwD) Act, 2016, >>>>>> enforced on April 19, 2017, all service providers—including banks—are >>>>>> required to ensure that their digital platforms are accessible to persons >>>>>> with disabilities. >>>>>> >>>>>> Accessibility is not only a legal requirement but also essential for >>>>>> inclusive and dignified digital banking. >>>>>> >>>>>> >>>>>> >>>>>> I kindly request your team to review and address these issues at the >>>>>> earliest by ensuring: >>>>>> >>>>>> • All UI controls are properly labelled and accessible >>>>>> >>>>>> • Approval screens use standard, screen reader compatible action >>>>>> buttons >>>>>> >>>>>> • Auditory distractions (such as unnecessary clicking sounds) are >>>>>> removed or made optional >>>>>> >>>>>> • Compliance with WCAG 2.1 AA and RPwD guidelines is validated before >>>>>> updates are released >>>>>> >>>>>> >>>>>> >>>>>> Improving accessibility will enhance the banking experience for >>>>>> thousands of customers who rely on assistive technology. >>>>>> >>>>>> Thank you for your attention to this important matter. I look forward >>>>>> to seeing improvements that make HDFC’s digital services truly inclusive. >>>>>> -- >>>>>> Disclaimer: >>>>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>>>> of the person sending the mail and AI in no way relates itself to its >>>>>> veracity; >>>>>> >>>>>> 2. 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AI cannot be held liable for any commission/omission based on the >>>> mails sent through this mailing list.. >>>> >>>> >>>> Search for old postings at: >>>> http://www.mail-archive.com/[email protected]/ >>>> --- >>>> You received this message because you are subscribed to the Google >>>> Groups "AccessIndia" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to [email protected]. >>>> To view this discussion visit >>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAOgfktkiK6EqFkoDEMSwfb0O4WSR%3Dz-b11Ms8dGfU6Ov3dmx%3DA%40mail.gmail.com >>>> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAOgfktkiK6EqFkoDEMSwfb0O4WSR%3Dz-b11Ms8dGfU6Ov3dmx%3DA%40mail.gmail.com?utm_medium=email&utm_source=footer> >>>> . >>>> >>>> -- >>>> Disclaimer: >>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>> of the person sending the mail and AI in no way relates itself to its >>>> veracity; >>>> >>>> 2. AI cannot be held liable for any commission/omission based on the >>>> mails sent through this mailing list.. >>>> >>>> >>>> Search for old postings at: >>>> http://www.mail-archive.com/[email protected]/ >>>> --- >>>> You received this message because you are subscribed to the Google >>>> Groups "AccessIndia" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to [email protected]. >>>> To view this discussion visit >>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/A1C5CBE7-D7B6-422E-9D93-0E12B66C4513%40amarjain.com >>>> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/A1C5CBE7-D7B6-422E-9D93-0E12B66C4513%40amarjain.com?utm_medium=email&utm_source=footer> >>>> . >>>> >>> -- >>> Disclaimer: >>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >>> the person sending the mail and AI in no way relates itself to its veracity; >>> >>> 2. AI cannot be held liable for any commission/omission based on the >>> mails sent through this mailing list.. >>> >>> >>> Search for old postings at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google >>> Groups "AccessIndia" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to [email protected]. >>> To view this discussion visit >>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAOgfktmD%3Dhbjsa2_VJuyarwanzhrQf6hx6ab6Nj9FdgiO4wO6Q%40mail.gmail.com >>> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAOgfktmD%3Dhbjsa2_VJuyarwanzhrQf6hx6ab6Nj9FdgiO4wO6Q%40mail.gmail.com?utm_medium=email&utm_source=footer> >>> . >>> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAAv6bjW0zd%3DWtvRnb2j9MgzSuAyCUObbOFQKQL5e6NSzbq%2BKPA%40mail.gmail.com >> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAAv6bjW0zd%3DWtvRnb2j9MgzSuAyCUObbOFQKQL5e6NSzbq%2BKPA%40mail.gmail.com?utm_medium=email&utm_source=footer> >> . >> > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFViccS7CL4umD_k-OOiBrtgHFrYxv8Syf9WEMepMKWd5bzfog%40mail.gmail.com > <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFViccS7CL4umD_k-OOiBrtgHFrYxv8Syf9WEMepMKWd5bzfog%40mail.gmail.com?utm_medium=email&utm_source=footer> > . > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/B76C96A8-EF8A-429C-9648-3C104A3F87CC%40amarjain.com > <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/B76C96A8-EF8A-429C-9648-3C104A3F87CC%40amarjain.com?utm_medium=email&utm_source=footer> > . > -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAOdnGB1W1U91sB0%2B1Om1dYRuDi3W2CQv5rmrKXEXwtMeL4JohA%40mail.gmail.com.
