Please ignore On Mon, Feb 23, 2026 at 4:05 PM Narendra Vg <[email protected]> wrote:
> > > On Thu, Feb 5, 2026 at 10:19 AM Amar Jain <[email protected]> wrote: > >> Megha-feel free to call will get these resolved. 9892622230. And Section >> 3 on nondiscrimination and 13 on independence of managing financial affairs >> coupled with sections 40-46 on accessibility of the act read with Rule 15 >> of the rules. >> Sent from my iPhone >> >> On 5 Feb 2026, at 10:03 AM, megha patangi <[email protected]> >> wrote: >> >> >> Firstly, thank you all for taking up this discussion. I have experienced >> all these accessibility issues with HDFC mobile banking, HDFC loan app. I >> am a preferred customer and as suggested have already taken the first step >> with RM. >> I really appreciate the suggestions, and will move on to next steps as >> mentioned above. >> A year ago when I got a call from their technical team, they simply made >> a statement "you are the only one complaining, we have not heard this kind >> of issue from anyone else". this was disgusting, maybe they heard but >> ignored. and even if not heard, is not each individual customer important? >> Actually, even the old mobile banking app is not fully compliant. yes it >> is better but if you noticed the footer form controls, while transferring >> money and likewise, for example 'continue', 'cancel', 'confirm' were never >> focusable using screen reader. I had to switch off talkback and take >> sighted assistance. >> >> Also I asked for a locker with my home branch, and they are not declining >> but have kept things on hold saying that they are enquiring upon the >> specific process of giving me a locker. They have this concern that while >> accessing the locker, if any precious stuff is lost or picked up by the >> trusted person I take along for assistance, the bank will be responsible. >> Thus, they are trying to protect themselves and finding out ways. >> >> Something similar happened 2years ago, when I wanted to take term life >> insurance from them. they never declined on face, but never co-operated as >> well. >> >> Now with this email thread, I find my voice even stronger. >> I request if anyone can help me with the exact section in the RPWD act >> which I can highlight while writing emails to concerned folks. >> >> Regards, >> Megha >> >> On Thu, Feb 5, 2026 at 8:38 AM Rahul Bhatia <[email protected]> >> wrote: >> >>> Old app is not available, there was fource update. >>> >>> On Thu, 5 Feb, 2026, 6:03 am nitinbhai patel, <[email protected]> >>> wrote: >>> >>>> Dear Amar Bhai, >>>> >>>> I understand the registration issues you mentioned. I will attempt to >>>> register with someone's assistance to see if it works. >>>> >>>> Additionally, I will send an email to the address provided in this >>>> thread as discussed. Thank you for your continued help. >>>> >>>> Best regards, >>>> Nitinbhai Patel >>>> >>>> >>>> >>>> On Thu, 5 Feb, 2026, 5:32 am Amar Jain, <[email protected]> wrote: >>>> >>>>> I understand, what you’re saying Nitin bhai, but currently migration >>>>> to old app with one time re-registration is the only solution that we >>>>> have. >>>>> They are working on Accessibility fixes of which few are also live with >>>>> latest update which came yesterday, but noticeable fixes are yet to come. >>>>> Sent from my iPhone >>>>> >>>>> On 4 Feb 2026, at 9:14 PM, nitinbhai patel <[email protected]> >>>>> wrote: >>>>> >>>>> >>>>> , >>>>> >>>>> While the new app is labeled as "early access," this cannot be >>>>> considered a permanent solution, especially since the stable old version >>>>> has already been discontinued. >>>>> >>>>> I uninstalled the old application a month ago because it was no longer >>>>> functional. If I attempt to reinstall it now, the system will likely >>>>> require a full registration, which others have noted is currently failing >>>>> or redirecting to the inaccessible new version. HDFC should not have >>>>> discontinued a working application before ensuring the replacement was >>>>> fully accessible and stable. >>>>> >>>>> Best regards, >>>>> Nitinbhai Patel >>>>> >>>>> >>>>> >>>>> On Wed, 4 Feb, 2026, 8:40 pm Amar Jain, <[email protected]> wrote: >>>>> >>>>>> You will not be able to use the old app, unless you are migrated from >>>>>> the new app to the old app. If you are migrated, then after one >>>>>> registration, you will not need to register again till you use the Old >>>>>> app. >>>>>> Let me also remind the list that HDFC mobile banking app is still >>>>>> provided >>>>>> as an early access app is not launched for the public. Yet we all are >>>>>> getting to use the new app because we have been migrated if you look at >>>>>> the >>>>>> title of the app on the App Store or play store, it says early access >>>>>> within brackets. Thank you. >>>>>> Sent from my iPhone >>>>>> >>>>>> On 4 Feb 2026, at 8:26 PM, nitinbhai patel <[email protected]> >>>>>> wrote: >>>>>> >>>>>> >>>>>> Hello everyone, >>>>>> >>>>>> I wanted to add to the excellent points being raised, especially >>>>>> concerning the lack of a proper solution. >>>>>> >>>>>> The suggestion to simply "use the old app" is fundamentally flawed >>>>>> and an unacceptable workaround for a bank of HDFC's stature. As some have >>>>>> already noted, the old app often fails and redirects to the new, >>>>>> inaccessible one. Furthermore, if a customer has uninstalled the old >>>>>> version, finding it and re-configuring it from the Play Store is often a >>>>>> near-impossible task. We are all entitled to the same, fully functional >>>>>> digital banking experience—there should be no distinction between a "new" >>>>>> app for some customers and an outdated one for others. >>>>>> >>>>>> It is difficult to believe that the MD and Secretary of India's >>>>>> largest private-sector bank would lack the authority to immediately >>>>>> address >>>>>> an issue of legal non-compliance with the RPwD Act. The current, >>>>>> prolonged >>>>>> inaccessibility is a serious breach of their obligations. >>>>>> >>>>>> The core of this issue is our right to equal access and compliance >>>>>> with the law. We must continue to push for a permanent fix, which is the >>>>>> only truly acceptable resolution. >>>>>> >>>>>> Thanks and regards, >>>>>> Nitinbhai >>>>>> >>>>>> >>>>>> >>>>>> On Wed, 4 Feb, 2026, 6:51 pm Amar Jain, <[email protected]> >>>>>> wrote: >>>>>> >>>>>>> Fully agree with what Asif Bhaiya is saying, we should send them >>>>>>> emails left right centre so that they are taken seriously >>>>>>> Sent from my iPhone >>>>>>> >>>>>>> On 4 Feb 2026, at 11:52 AM, 'Mohammed Asif Asif Iqbal (IN)' via >>>>>>> AccessIndia <[email protected]> wrote: >>>>>>> >>>>>>> >>>>>>> Ketan bhai, >>>>>>> Sadly they explained me the same thing and they claim that our own >>>>>>> Amar Jain is working with them to fix this issue. I would suggest email >>>>>>> needs to be bombarded to HDFC bank MD to ensure attention to customer >>>>>>> like >>>>>>> us. >>>>>>> Thanks and regards >>>>>>> Asif >>>>>>> >>>>>>> >>>>>>> Linkedin: bit.ly/asifmaiqbal-li >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> ------------------------------ >>>>>>> *From:* [email protected] < >>>>>>> [email protected]> on behalf of Ketan Kothari < >>>>>>> [email protected]> >>>>>>> *Sent:* Wednesday, February 4, 2026 11:37 AM >>>>>>> *To:* [email protected] <[email protected] >>>>>>> > >>>>>>> *Subject:* Re: [AI] Accessibility Issues in HDFC Mobile App & >>>>>>> NetBanking - Request for Fixes in Line with RPwD Act, 2016 >>>>>>> >>>>>>> Hello, >>>>>>> >>>>>>> I received a call from their development team and they are >>>>>>> requesting me to use the old app till such time as they rectify these >>>>>>> errors. I hope they will do this quickly. >>>>>>> >>>>>>> On Wed, 4 Feb 2026 at 08:08, KONGALETI SATYANARAYANA < >>>>>>> [email protected]> wrote: >>>>>>> >>>>>>> Dear Mahesh and all, >>>>>>> >>>>>>> I completely agree with the points raised. It is concerning that >>>>>>> accessibility barriers remain prevalent across various banking >>>>>>> applications, including HDFC. >>>>>>> >>>>>>> While organizations like Mission Accessibility are doing important >>>>>>> work, I believe it is time for a broader range of voices to be heard. >>>>>>> Based >>>>>>> on my observations, this accessibility project in HDFC has been "in >>>>>>> progress" for over two years now. While work may be happening in the >>>>>>> background, it is unacceptable for standard applications to remain >>>>>>> inaccessible for such an extended period. >>>>>>> >>>>>>> Relying solely on emails often feels ineffective, as they are >>>>>>> frequently overlooked. Given the lack of tangible progress, we should >>>>>>> consider serving a formal legal notice. This may be the only way to >>>>>>> ensure >>>>>>> these institutions take their obligations under the RPwD Act seriously >>>>>>> and >>>>>>> respect our right to independent and secure digital banking. >>>>>>> >>>>>>> Thanks and regards, >>>>>>> >>>>>>> Kongaleti Satyanarayana Reddy >>>>>>> >>>>>>> thanks and regards, >>>>>>> Kongaleti Satyanarayana Reddy >>>>>>> >>>>>>> >>>>>>> On Tue, Feb 3, 2026 at 10:04 PM Mahesh S. Panicker < >>>>>>> [email protected]> wrote: >>>>>>> >>>>>>> HDFC really need to do some work on accessibility. Their home loan >>>>>>> app on Android is totally disfunctional with TalkBack. >>>>>>> Firstly they have issue with proper, reputed 3rd party keyboards >>>>>>> like Microsoft Swiftkey Keyboard. Then if you bypass that, TalkBack is >>>>>>> unable to provide any further feedback. Can't explore by touch, can't >>>>>>> naviggate by swipe. Absolutely silent. 100 percent inaccessible. >>>>>>> >>>>>>> On Tue, Feb 3, 2026 at 7:40 PM megha patangi < >>>>>>> [email protected]> wrote: >>>>>>> >>>>>>> I completely agree and echo the concerns listed below. >>>>>>> I am an android user and equally blocked by the new HDFC mobile >>>>>>> banking app. Also went and notified the bank manager of my home branch >>>>>>> but >>>>>>> haven't heard anything yet. >>>>>>> This app and site inaccessibility is completely disabling my access >>>>>>> and when I am dependent on others for assistance, it is killing my >>>>>>> financial privacy and security. >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Fri, Jan 30, 2026 at 2:41 PM Mujtaba Merchant <[email protected]> >>>>>>> wrote: >>>>>>> >>>>>>> Dear HDFC Digital Banking Team, >>>>>>> >>>>>>> >>>>>>> >>>>>>> I am writing to highlight several accessibility challenges >>>>>>> experienced while using both the HDFC Bank Mobile Banking App (iOS) and >>>>>>> the >>>>>>> HDFC NetBanking website. As a customer who relies on assistive >>>>>>> technologies >>>>>>> such as screen readers, these issues significantly impact my ability to >>>>>>> use >>>>>>> your digital services independently and securely. >>>>>>> >>>>>>> >>>>>>> >>>>>>> 1. Mobile App: Two Factor Authentication (2FA) Approval Screen >>>>>>> >>>>>>> During the NetBanking login process, when prompted to authorize sign >>>>>>> in from the mobile app, the approval screen displays a “Swipe right to >>>>>>> accept” instruction. >>>>>>> >>>>>>> However, this element is not exposed as an accessible control for >>>>>>> screen readers and cannot be activated using assistive technology. >>>>>>> >>>>>>> Only the Decline option works as an actual actionable button. >>>>>>> >>>>>>> This creates a barrier for customers with disabilities, preventing >>>>>>> us from completing a critical security step without sighted assistance. >>>>>>> >>>>>>> >>>>>>> >>>>>>> 2. NetBanking Website: OTP Page Produces Continuous Clicking Sound >>>>>>> >>>>>>> When the system directs the user to the OTP entry page, a repeated >>>>>>> clicking sound is played due to a progress indicator. >>>>>>> >>>>>>> For screen reader users, this sound is extremely disorienting and >>>>>>> interferes with the ability to focus on entering the OTP safely. >>>>>>> >>>>>>> >>>>>>> >>>>>>> 3. Unlabelled and Mislabeled Buttons (Mobile App & Website) >>>>>>> >>>>>>> Across both platforms, several buttons are: >>>>>>> >>>>>>> • Unlabelled >>>>>>> >>>>>>> • Incorrectly labelled >>>>>>> >>>>>>> • Announced inaccurately by screen readers >>>>>>> >>>>>>> >>>>>>> >>>>>>> This makes navigation unpredictable, error prone, and in some cases, >>>>>>> impossible without external assistance. >>>>>>> >>>>>>> >>>>>>> >>>>>>> 4. Need for Compliance with the RPwD Act, 2016 >>>>>>> >>>>>>> As per The Rights of Persons with Disabilities (RPwD) Act, 2016, >>>>>>> enforced on April 19, 2017, all service providers—including banks—are >>>>>>> required to ensure that their digital platforms are accessible to >>>>>>> persons >>>>>>> with disabilities. >>>>>>> >>>>>>> Accessibility is not only a legal requirement but also essential for >>>>>>> inclusive and dignified digital banking. >>>>>>> >>>>>>> >>>>>>> >>>>>>> I kindly request your team to review and address these issues at the >>>>>>> earliest by ensuring: >>>>>>> >>>>>>> • All UI controls are properly labelled and accessible >>>>>>> >>>>>>> • Approval screens use standard, screen reader compatible action >>>>>>> buttons >>>>>>> >>>>>>> • Auditory distractions (such as unnecessary clicking sounds) are >>>>>>> removed or made optional >>>>>>> >>>>>>> • Compliance with WCAG 2.1 AA and RPwD guidelines is validated >>>>>>> before updates are released >>>>>>> >>>>>>> >>>>>>> >>>>>>> Improving accessibility will enhance the banking experience for >>>>>>> thousands of customers who rely on assistive technology. >>>>>>> >>>>>>> Thank you for your attention to this important matter. I look >>>>>>> forward to seeing improvements that make HDFC’s digital services truly >>>>>>> inclusive. >>>>>>> -- >>>>>>> Disclaimer: >>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the >>>>>>> thinking of the person sending the mail and AI in no way relates itself >>>>>>> to >>>>>>> its veracity; >>>>>>> >>>>>>> 2. 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AI cannot be held liable for any commission/omission based on the >>>>>>> mails sent through this mailing list.. >>>>>>> >>>>>>> >>>>>>> Search for old postings at: >>>>>>> http://www.mail-archive.com/[email protected]/ >>>>>>> <https://urldefense.com/v3/__http://www.mail-archive.com/[email protected]/__;!!Nyu6ZXf5!rhapLQngEtaA4lsYWe-zTGGacDVycgVUDdAC3Xg-Gw3x4PEHuChG1yubO0-vTMJmONQhC667ZHhOg9mk7u7EsjoQDw$> >>>>>>> --- >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups "AccessIndia" group. >>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>> send an email to [email protected]. >>>>>>> To view this discussion visit >>>>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFViccRMH3Tn2g052%3DzsiPEVMyQj_cRTZuK2td5_rM69QjamCQ%40mail.gmail.com >>>>>>> <https://urldefense.com/v3/__https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFViccRMH3Tn2g052*3DzsiPEVMyQj_cRTZuK2td5_rM69QjamCQ*40mail.gmail.com?utm_medium=email&utm_source=footer__;JSU!!Nyu6ZXf5!rhapLQngEtaA4lsYWe-zTGGacDVycgVUDdAC3Xg-Gw3x4PEHuChG1yubO0-vTMJmONQhC667ZHhOg9mk7u6DjHOw5g$> >>>>>>> . >>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Dr. Mahesh S. 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Contents of the mails, factual, or otherwise, reflect the thinking >>>>> of the person sending the mail and AI in no way relates itself to its >>>>> veracity; >>>>> >>>>> 2. AI cannot be held liable for any commission/omission based on the >>>>> mails sent through this mailing list.. >>>>> >>>>> >>>>> Search for old postings at: >>>>> http://www.mail-archive.com/[email protected]/ >>>>> --- >>>>> You received this message because you are subscribed to the Google >>>>> Groups "AccessIndia" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>> an email to [email protected]. >>>>> To view this discussion visit >>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAOgfktkiK6EqFkoDEMSwfb0O4WSR%3Dz-b11Ms8dGfU6Ov3dmx%3DA%40mail.gmail.com >>>>> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAOgfktkiK6EqFkoDEMSwfb0O4WSR%3Dz-b11Ms8dGfU6Ov3dmx%3DA%40mail.gmail.com?utm_medium=email&utm_source=footer> >>>>> . >>>>> >>>>> -- >>>>> Disclaimer: >>>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>>> of the person sending the mail and AI in no way relates itself to its >>>>> veracity; >>>>> >>>>> 2. AI cannot be held liable for any commission/omission based on the >>>>> mails sent through this mailing list.. >>>>> >>>>> >>>>> Search for old postings at: >>>>> http://www.mail-archive.com/[email protected]/ >>>>> --- >>>>> You received this message because you are subscribed to the Google >>>>> Groups "AccessIndia" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>> an email to [email protected]. >>>>> To view this discussion visit >>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/A1C5CBE7-D7B6-422E-9D93-0E12B66C4513%40amarjain.com >>>>> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/A1C5CBE7-D7B6-422E-9D93-0E12B66C4513%40amarjain.com?utm_medium=email&utm_source=footer> >>>>> . >>>>> >>>> -- >>>> Disclaimer: >>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>> of the person sending the mail and AI in no way relates itself to its >>>> veracity; >>>> >>>> 2. AI cannot be held liable for any commission/omission based on the >>>> mails sent through this mailing list.. >>>> >>>> >>>> Search for old postings at: >>>> http://www.mail-archive.com/[email protected]/ >>>> --- >>>> You received this message because you are subscribed to the Google >>>> Groups "AccessIndia" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to [email protected]. >>>> To view this discussion visit >>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAOgfktmD%3Dhbjsa2_VJuyarwanzhrQf6hx6ab6Nj9FdgiO4wO6Q%40mail.gmail.com >>>> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAOgfktmD%3Dhbjsa2_VJuyarwanzhrQf6hx6ab6Nj9FdgiO4wO6Q%40mail.gmail.com?utm_medium=email&utm_source=footer> >>>> . >>>> >>> -- >>> Disclaimer: >>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >>> the person sending the mail and AI in no way relates itself to its veracity; >>> >>> 2. AI cannot be held liable for any commission/omission based on the >>> mails sent through this mailing list.. >>> >>> >>> Search for old postings at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google >>> Groups "AccessIndia" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to [email protected]. >>> To view this discussion visit >>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAAv6bjW0zd%3DWtvRnb2j9MgzSuAyCUObbOFQKQL5e6NSzbq%2BKPA%40mail.gmail.com >>> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAAv6bjW0zd%3DWtvRnb2j9MgzSuAyCUObbOFQKQL5e6NSzbq%2BKPA%40mail.gmail.com?utm_medium=email&utm_source=footer> >>> . >>> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFViccS7CL4umD_k-OOiBrtgHFrYxv8Syf9WEMepMKWd5bzfog%40mail.gmail.com >> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFViccS7CL4umD_k-OOiBrtgHFrYxv8Syf9WEMepMKWd5bzfog%40mail.gmail.com?utm_medium=email&utm_source=footer> >> . >> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/B76C96A8-EF8A-429C-9648-3C104A3F87CC%40amarjain.com >> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/B76C96A8-EF8A-429C-9648-3C104A3F87CC%40amarjain.com?utm_medium=email&utm_source=footer> >> . >> > -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAOdnGB0HUcjDePujZE9iDa90%2BCCsumXh2qs-o%3DL3XBZ-aC04hA%40mail.gmail.com.
