Dear Amar Bhai, I understand the registration issues you mentioned. I will attempt to register with someone's assistance to see if it works.
Additionally, I will send an email to the address provided in this thread as discussed. Thank you for your continued help. Best regards, Nitinbhai Patel On Thu, 5 Feb, 2026, 5:32 am Amar Jain, <[email protected]> wrote: > I understand, what you’re saying Nitin bhai, but currently migration to > old app with one time re-registration is the only solution that we have. > They are working on Accessibility fixes of which few are also live with > latest update which came yesterday, but noticeable fixes are yet to come. > Sent from my iPhone > > On 4 Feb 2026, at 9:14 PM, nitinbhai patel <[email protected]> wrote: > > > , > > While the new app is labeled as "early access," this cannot be considered > a permanent solution, especially since the stable old version has already > been discontinued. > > I uninstalled the old application a month ago because it was no longer > functional. If I attempt to reinstall it now, the system will likely > require a full registration, which others have noted is currently failing > or redirecting to the inaccessible new version. HDFC should not have > discontinued a working application before ensuring the replacement was > fully accessible and stable. > > Best regards, > Nitinbhai Patel > > > > On Wed, 4 Feb, 2026, 8:40 pm Amar Jain, <[email protected]> wrote: > >> You will not be able to use the old app, unless you are migrated from the >> new app to the old app. If you are migrated, then after one registration, >> you will not need to register again till you use the Old app. Let me also >> remind the list that HDFC mobile banking app is still provided as an early >> access app is not launched for the public. Yet we all are getting to use >> the new app because we have been migrated if you look at the title of the >> app on the App Store or play store, it says early access within brackets. >> Thank you. >> Sent from my iPhone >> >> On 4 Feb 2026, at 8:26 PM, nitinbhai patel <[email protected]> wrote: >> >> >> Hello everyone, >> >> I wanted to add to the excellent points being raised, especially >> concerning the lack of a proper solution. >> >> The suggestion to simply "use the old app" is fundamentally flawed and an >> unacceptable workaround for a bank of HDFC's stature. As some have already >> noted, the old app often fails and redirects to the new, inaccessible one. >> Furthermore, if a customer has uninstalled the old version, finding it and >> re-configuring it from the Play Store is often a near-impossible task. We >> are all entitled to the same, fully functional digital banking >> experience—there should be no distinction between a "new" app for some >> customers and an outdated one for others. >> >> It is difficult to believe that the MD and Secretary of India's largest >> private-sector bank would lack the authority to immediately address an >> issue of legal non-compliance with the RPwD Act. The current, prolonged >> inaccessibility is a serious breach of their obligations. >> >> The core of this issue is our right to equal access and compliance with >> the law. We must continue to push for a permanent fix, which is the only >> truly acceptable resolution. >> >> Thanks and regards, >> Nitinbhai >> >> >> >> On Wed, 4 Feb, 2026, 6:51 pm Amar Jain, <[email protected]> wrote: >> >>> Fully agree with what Asif Bhaiya is saying, we should send them emails >>> left right centre so that they are taken seriously >>> Sent from my iPhone >>> >>> On 4 Feb 2026, at 11:52 AM, 'Mohammed Asif Asif Iqbal (IN)' via >>> AccessIndia <[email protected]> wrote: >>> >>> >>> Ketan bhai, >>> Sadly they explained me the same thing and they claim that our own Amar >>> Jain is working with them to fix this issue. I would suggest email needs >>> to be bombarded to HDFC bank MD to ensure attention to customer like us. >>> Thanks and regards >>> Asif >>> >>> >>> Linkedin: bit.ly/asifmaiqbal-li >>> >>> >>> >>> >>> ------------------------------ >>> *From:* [email protected] <[email protected]> >>> on behalf of Ketan Kothari <[email protected]> >>> *Sent:* Wednesday, February 4, 2026 11:37 AM >>> *To:* [email protected] <[email protected]> >>> *Subject:* Re: [AI] Accessibility Issues in HDFC Mobile App & >>> NetBanking - Request for Fixes in Line with RPwD Act, 2016 >>> >>> Hello, >>> >>> I received a call from their development team and they are requesting me >>> to use the old app till such time as they rectify these errors. I hope >>> they will do this quickly. >>> >>> On Wed, 4 Feb 2026 at 08:08, KONGALETI SATYANARAYANA < >>> [email protected]> wrote: >>> >>> Dear Mahesh and all, >>> >>> I completely agree with the points raised. It is concerning that >>> accessibility barriers remain prevalent across various banking >>> applications, including HDFC. >>> >>> While organizations like Mission Accessibility are doing important work, >>> I believe it is time for a broader range of voices to be heard. Based on my >>> observations, this accessibility project in HDFC has been "in progress" for >>> over two years now. While work may be happening in the background, it is >>> unacceptable for standard applications to remain inaccessible for such an >>> extended period. >>> >>> Relying solely on emails often feels ineffective, as they are frequently >>> overlooked. Given the lack of tangible progress, we should consider serving >>> a formal legal notice. This may be the only way to ensure these >>> institutions take their obligations under the RPwD Act seriously and >>> respect our right to independent and secure digital banking. >>> >>> Thanks and regards, >>> >>> Kongaleti Satyanarayana Reddy >>> >>> thanks and regards, >>> Kongaleti Satyanarayana Reddy >>> >>> >>> On Tue, Feb 3, 2026 at 10:04 PM Mahesh S. Panicker < >>> [email protected]> wrote: >>> >>> HDFC really need to do some work on accessibility. Their home loan app >>> on Android is totally disfunctional with TalkBack. >>> Firstly they have issue with proper, reputed 3rd party keyboards like >>> Microsoft Swiftkey Keyboard. Then if you bypass that, TalkBack is unable to >>> provide any further feedback. Can't explore by touch, can't naviggate by >>> swipe. Absolutely silent. 100 percent inaccessible. >>> >>> On Tue, Feb 3, 2026 at 7:40 PM megha patangi <[email protected]> >>> wrote: >>> >>> I completely agree and echo the concerns listed below. >>> I am an android user and equally blocked by the new HDFC mobile banking >>> app. Also went and notified the bank manager of my home branch but haven't >>> heard anything yet. >>> This app and site inaccessibility is completely disabling my access and >>> when I am dependent on others for assistance, it is killing my financial >>> privacy and security. >>> >>> >>> >>> On Fri, Jan 30, 2026 at 2:41 PM Mujtaba Merchant <[email protected]> >>> wrote: >>> >>> Dear HDFC Digital Banking Team, >>> >>> >>> >>> I am writing to highlight several accessibility challenges experienced >>> while using both the HDFC Bank Mobile Banking App (iOS) and the HDFC >>> NetBanking website. As a customer who relies on assistive technologies such >>> as screen readers, these issues significantly impact my ability to use your >>> digital services independently and securely. >>> >>> >>> >>> 1. Mobile App: Two Factor Authentication (2FA) Approval Screen >>> >>> During the NetBanking login process, when prompted to authorize sign in >>> from the mobile app, the approval screen displays a “Swipe right to accept” >>> instruction. >>> >>> However, this element is not exposed as an accessible control for screen >>> readers and cannot be activated using assistive technology. >>> >>> Only the Decline option works as an actual actionable button. >>> >>> This creates a barrier for customers with disabilities, preventing us >>> from completing a critical security step without sighted assistance. >>> >>> >>> >>> 2. NetBanking Website: OTP Page Produces Continuous Clicking Sound >>> >>> When the system directs the user to the OTP entry page, a repeated >>> clicking sound is played due to a progress indicator. >>> >>> For screen reader users, this sound is extremely disorienting and >>> interferes with the ability to focus on entering the OTP safely. >>> >>> >>> >>> 3. Unlabelled and Mislabeled Buttons (Mobile App & Website) >>> >>> Across both platforms, several buttons are: >>> >>> • Unlabelled >>> >>> • Incorrectly labelled >>> >>> • Announced inaccurately by screen readers >>> >>> >>> >>> This makes navigation unpredictable, error prone, and in some cases, >>> impossible without external assistance. >>> >>> >>> >>> 4. Need for Compliance with the RPwD Act, 2016 >>> >>> As per The Rights of Persons with Disabilities (RPwD) Act, 2016, >>> enforced on April 19, 2017, all service providers—including banks—are >>> required to ensure that their digital platforms are accessible to persons >>> with disabilities. >>> >>> Accessibility is not only a legal requirement but also essential for >>> inclusive and dignified digital banking. >>> >>> >>> >>> I kindly request your team to review and address these issues at the >>> earliest by ensuring: >>> >>> • All UI controls are properly labelled and accessible >>> >>> • Approval screens use standard, screen reader compatible action buttons >>> >>> • Auditory distractions (such as unnecessary clicking sounds) are >>> removed or made optional >>> >>> • Compliance with WCAG 2.1 AA and RPwD guidelines is validated before >>> updates are released >>> >>> >>> >>> Improving accessibility will enhance the banking experience for >>> thousands of customers who rely on assistive technology. >>> >>> Thank you for your attention to this important matter. I look forward to >>> seeing improvements that make HDFC’s digital services truly inclusive. >>> -- >>> Disclaimer: >>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >>> the person sending the mail and AI in no way relates itself to its veracity; >>> >>> 2. 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AI cannot be held liable for any commission/omission based on the >>> mails sent through this mailing list.. >>> >>> >>> Search for old postings at: >>> http://www.mail-archive.com/[email protected]/ >>> <https://urldefense.com/v3/__http://www.mail-archive.com/[email protected]/__;!!Nyu6ZXf5!rhapLQngEtaA4lsYWe-zTGGacDVycgVUDdAC3Xg-Gw3x4PEHuChG1yubO0-vTMJmONQhC667ZHhOg9mk7u7EsjoQDw$> >>> --- >>> You received this message because you are subscribed to the Google >>> Groups "AccessIndia" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to [email protected]. >>> To view this discussion visit >>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFViccRMH3Tn2g052%3DzsiPEVMyQj_cRTZuK2td5_rM69QjamCQ%40mail.gmail.com >>> <https://urldefense.com/v3/__https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFViccRMH3Tn2g052*3DzsiPEVMyQj_cRTZuK2td5_rM69QjamCQ*40mail.gmail.com?utm_medium=email&utm_source=footer__;JSU!!Nyu6ZXf5!rhapLQngEtaA4lsYWe-zTGGacDVycgVUDdAC3Xg-Gw3x4PEHuChG1yubO0-vTMJmONQhC667ZHhOg9mk7u6DjHOw5g$> >>> . >>> >>> >>> >>> -- >>> Dr. Mahesh S. 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