Megha-feel free to call will get these resolved. 9892622230. And Section 3 on nondiscrimination and 13 on independence of managing financial affairs coupled with sections 40-46 on accessibility of the act read with Rule 15 of the rules.
Sent from my iPhone Firstly, thank you all for taking up this discussion. I have experienced all these accessibility issues with HDFC mobile banking, HDFC loan app. I am a preferred customer and as suggested have already taken the first step with RM. I really appreciate the suggestions, and will move on to next steps as mentioned above. A year ago when I got a call from their technical team, they simply made a statement "you are the only one complaining, we have not heard this kind of issue from anyone else". this was disgusting, maybe they heard but ignored. and even if not heard, is not each individual customer important? Actually, even the old mobile banking app is not fully compliant. yes it is better but if you noticed the footer form controls, while transferring money and likewise, for example 'continue', 'cancel', 'confirm' were never focusable using screen reader. I had to switch off talkback and take sighted assistance.
Also I asked for a locker with my home branch, and they are not declining but have kept things on hold saying that they are enquiring upon the specific process of giving me a locker. They have this concern that while accessing the locker, if any precious stuff is lost or picked up by the trusted person I take along for assistance, the bank will be responsible. Thus, they are trying to protect themselves and finding out ways.
Something similar happened 2years ago, when I wanted to take term life insurance from them. they never declined on face, but never co-operated as well.
Now with this email thread, I find my voice even stronger. I request if anyone can help me with the exact section in the RPWD act which I can highlight while writing emails to concerned folks.
Regards, Megha Old app is not available, there was fource update.
Dear Amar Bhai, I understand the registration issues you mentioned. I will attempt to register with someone's assistance to see if it works. Additionally, I will send an email to the address provided in this thread as discussed. Thank you for your continued help. Best regards, Nitinbhai Patel
I understand, what you’re saying Nitin bhai, but currently migration to old app with one time re-registration is the only solution that we have. They are working on Accessibility fixes of which few are also live with latest update which came yesterday, but noticeable fixes are yet to come. Sent from my iPhone , While the new app is labeled as "early access," this cannot be considered a permanent solution, especially since the stable old version has already been discontinued. I uninstalled the old application a month ago because it was no longer functional. If I attempt to reinstall it now, the system will likely require a full registration, which others have noted is currently failing or redirecting to the inaccessible new version. HDFC should not have discontinued a working application before ensuring the replacement was fully accessible and stable. Best regards, Nitinbhai Patel
You will not be able to use the old app, unless you are migrated from the new app to the old app. If you are migrated, then after one registration, you will not need to register again till you use the Old app. Let me also remind the list that HDFC mobile banking app is still provided as an early access app is not launched for the public. Yet we all are getting to use the new app because we have been migrated if you look at the title of the app on the App Store or play store, it says early access within brackets. Thank you. Sent from my iPhone Hello everyone, I wanted to add to the excellent points being raised, especially concerning the lack of a proper solution. The suggestion to simply "use the old app" is fundamentally flawed and an unacceptable workaround for a bank of HDFC's stature. As some have already noted, the old app often fails and redirects to the new, inaccessible one. Furthermore, if a customer has uninstalled the old version, finding it and re-configuring it from the Play Store is often a near-impossible task. We are all entitled to the same, fully functional digital banking experience—there should be no distinction between a "new" app for some customers and an outdated one for others. It is difficult to believe that the MD and Secretary of India's largest private-sector bank would lack the authority to immediately address an issue of legal non-compliance with the RPwD Act. The current, prolonged inaccessibility is a serious breach of their obligations. The core of this issue is our right to equal access and compliance with the law. We must continue to push for a permanent fix, which is the only truly acceptable resolution. Thanks and regards, Nitinbhai Fully agree with what Asif Bhaiya is saying, we should send them emails left right centre so that they are taken seriously Sent from my iPhone On 4 Feb 2026, at 11:52 AM, 'Mohammed Asif Asif Iqbal (IN)' via AccessIndia <[email protected]> wrote:
Ketan bhai,
Sadly they explained me the same thing and they claim that our own Amar Jain is working with them to fix this issue. I would suggest email needs to be bombarded to HDFC bank MD to ensure attention to customer like us.
Thanks and regards
Asif
Hello,
I received a call from their development team and they are requesting me to use the old app till such time as they rectify these errors. I hope they will do this quickly.
Dear Mahesh and all,
I completely agree with the points raised. It is concerning that accessibility barriers remain prevalent across various banking applications, including HDFC.
While organizations like Mission Accessibility are doing important work, I believe it is time for a broader range of voices to be heard. Based on my observations, this accessibility project in HDFC has been "in progress" for over two years now. While work may
be happening in the background, it is unacceptable for standard applications to remain inaccessible for such an extended period.
Relying solely on emails often feels ineffective, as they are frequently overlooked. Given the lack of tangible progress, we should consider serving a formal legal notice. This may be the only way to ensure these institutions take their obligations under the
RPwD Act seriously and respect our right to independent and secure digital banking.
Thanks and regards,
Kongaleti Satyanarayana Reddy
thanks and regards,
Kongaleti Satyanarayana Reddy
HDFC really need to do some work on accessibility. Their home loan app on Android is totally disfunctional with TalkBack.
Firstly they have issue with proper, reputed 3rd party keyboards like Microsoft Swiftkey Keyboard. Then if you bypass that, TalkBack is unable to provide any further feedback. Can't explore by touch, can't naviggate by swipe. Absolutely
silent. 100 percent inaccessible.
I completely agree and echo the concerns listed below.
I am an android user and equally blocked by the new HDFC mobile banking app. Also went and notified the bank manager of my home branch but haven't heard anything yet.
This app and site inaccessibility is completely disabling my access and when I am dependent on others for assistance, it is killing my financial privacy and security.
Dear HDFC Digital Banking Team,
I am writing to highlight several accessibility challenges experienced while using both the HDFC Bank Mobile Banking App (iOS) and the HDFC NetBanking website. As
a customer who relies on assistive technologies such as screen readers, these issues significantly impact my ability to use your digital services independently and securely.
1. Mobile App: Two Factor Authentication (2FA) Approval Screen
During the NetBanking login process, when prompted to authorize sign in from the mobile app, the approval screen displays a “Swipe right to accept” instruction.
However, this element is not exposed as an accessible control for screen readers and cannot be activated using assistive technology.
Only the Decline option works as an actual actionable button.
This creates a barrier for customers with disabilities, preventing us from completing a critical security step without sighted assistance.
2. NetBanking Website: OTP Page Produces Continuous Clicking Sound
When the system directs the user to the OTP entry page, a repeated clicking sound is played due to a progress indicator.
For screen reader users, this sound is extremely disorienting and interferes with the ability to focus on entering the OTP safely.
3. Unlabelled and Mislabeled Buttons (Mobile App & Website)
Across both platforms, several buttons are:
• Unlabelled
• Incorrectly labelled
• Announced inaccurately by screen readers
This makes navigation unpredictable, error prone, and in some cases, impossible without external assistance.
4. Need for Compliance with the RPwD Act, 2016
As per The Rights of Persons with Disabilities (RPwD) Act, 2016, enforced on April 19, 2017, all service providers—including banks—are required to ensure that their
digital platforms are accessible to persons with disabilities.
Accessibility is not only a legal requirement but also essential for inclusive and dignified digital banking.
I kindly request your team to review and address these issues at the earliest by ensuring:
• All UI controls are properly labelled and accessible
• Approval screens use standard, screen reader compatible action buttons
• Auditory distractions (such as unnecessary clicking sounds) are removed or made optional
• Compliance with WCAG 2.1 AA and RPwD guidelines is validated before updates are released
Improving accessibility will enhance the banking experience for thousands of customers who rely on assistive technology.
Thank you for your attention to this important matter. I look forward to seeing improvements that make HDFC’s digital services truly inclusive.
--
Dr. Mahesh S. Panicker
Associate Professor,
Department of Political Science,
Lady Shri Ram College for Women,
Lajpat Nagar
New Delhi 110024
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