Depends I guess. IMO it's important to have a demarc point. It could
be the CPE, PoE, Surge protector, jack on the wall, whatever. You pick a
point and anything before that point is your responsibility. IMO it
should be a point where you can remotely test everything up to that
spot. Anything past that point is billable either as T&M, or as a
recurring managed service.
Anything you're doing past the demarc is creating a blurry area in
people's minds. Your techs don't know where to stop working for free,
and the customer doesn't know whether they should call you or call a
computer fixin guy. They'll default to calling you.
So yeah, I'd do a cheapo point to point link with outdoor bridges for
$400. Or I might do it for $10-$15/month as a recurring service. My
rule of thumb is equipment cost/12, round to fives. If it's a recurring
fee then they'll expect support, so I'd make sure people know they have
to meet the same standards as any other installation, and that the
equipment needs to be remotely manageable.
If it's a separate, second internet connection then just charge full
price for it. It's putting the same load on your infrastructure as the
first connection, so why they should they get a discount for it?
-Adam
On 9/4/2018 1:47 PM, Kurt Fankhauser wrote:
Been having a lot of customers lately wanting internet service in
extra buildings, garages, barns. In the past i have helped them do
this but not added any monthly bill for it and it seems like half the
time end up having to go back for service call to fix an issue in a
building basically not getting any monthly residual for. Does anyone
offer to customer the ability to hook up extra buildings on their
property and charge them monthly for it? I am thinking another monthly
bill for same package they are on -$10 month since its a second
building. So if their main home is $50/month second building is
additional $40. Anyone else doing this?
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