+1 Jon Langeler Michwave Technologies, Inc.
> On Sep 4, 2018, at 9:36 PM, Adam Moffett <[email protected]> wrote: > > Yeah, I'd rather do that any day of the week. Frankly, I'm not interested in > one time work from most internet customers. They'll try to hold you > responsible for that PTP connection until the end of time even though you > only got paid for it once. > > Plus your tech support deals with internet connections every single day so > adding one more internet connection for them to support doesn't hurt, but > adding special stuff means they have to know how to support the special > stuff. > > Just my 2c. > > >> On 9/4/2018 6:26 PM, castarritt wrote: >> We used to default to offering a PTP for a one time fee, and a ~90 day >> warranty. Now we default to offering a second PTMP service at the full >> price, and it is surprising how many people bite on that. We still do some >> PTPs when customers don't have LOS at the second site, but mostly it is to >> avoid losing their business by failing to meet their needs. >> >>> On Tue, Sep 4, 2018 at 2:32 PM Adam Moffett <[email protected]> wrote: >>> Depends I guess. IMO it's important to have a demarc point. It could be >>> the CPE, PoE, Surge protector, jack on the wall, whatever. You pick a >>> point and anything before that point is your responsibility. IMO it should >>> be a point where you can remotely test everything up to that spot. >>> Anything past that point is billable either as T&M, or as a recurring >>> managed service. >>> >>> Anything you're doing past the demarc is creating a blurry area in people's >>> minds. Your techs don't know where to stop working for free, and the >>> customer doesn't know whether they should call you or call a computer fixin >>> guy. They'll default to calling you. >>> >>> So yeah, I'd do a cheapo point to point link with outdoor bridges for $400. >>> Or I might do it for $10-$15/month as a recurring service. My rule of >>> thumb is equipment cost/12, round to fives. If it's a recurring fee then >>> they'll expect support, so I'd make sure people know they have to meet the >>> same standards as any other installation, and that the equipment needs to >>> be remotely manageable. >>> >>> If it's a separate, second internet connection then just charge full price >>> for it. It's putting the same load on your infrastructure as the first >>> connection, so why they should they get a discount for it? >>> >>> -Adam >>> >>> >>> >>>> On 9/4/2018 1:47 PM, Kurt Fankhauser wrote: >>>> Been having a lot of customers lately wanting internet service in extra >>>> buildings, garages, barns. In the past i have helped them do this but not >>>> added any monthly bill for it and it seems like half the time end up >>>> having to go back for service call to fix an issue in a building basically >>>> not getting any monthly residual for. Does anyone offer to customer the >>>> ability to hook up extra buildings on their property and charge them >>>> monthly for it? I am thinking another monthly bill for same package they >>>> are on -$10 month since its a second building. So if their main home is >>>> $50/month second building is additional $40. Anyone else doing this? >>>> >>>> >>> >>> -- >>> AF mailing list >>> [email protected] >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> >> > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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