Dish network charges an additional fee for every receiver in your house. Why wouldn't you at least add on a fee for your trouble?
On Wed, Sep 5, 2018 at 9:00 AM, Steve Jones <[email protected]> wrote: > We try to do a second service where possible, we charge the full install > but only 20 bucks a month for the second site. Makes management easier. > If it's just a midpoint hop because of Los we charge 300 for the ptp > install and 20 per month maintenance. We reuse recovered gear for the ptp > where possible. > If they want service at both locations and it needs ptp, we use a mikrotik > at the first with two ports bridged to maintain management of the ptp and > second location. I think they put a second standard install fee on top of > the 300 for that. And the 20 per month for the service. > We maintain and service all the equipment under our standard service > policy (no charge for service calls and replacement of damaged components > free for everything other than abuse) > Since we don't charge for truck rolls there is a set of steps the customer > has to go through over the phone to verify an actual issue. That resolves > most of it with no truck roll. > > > On Wed, Sep 5, 2018, 7:06 AM Jon Langeler <[email protected]> > wrote: > >> +1 >> >> Jon Langeler >> Michwave Technologies, Inc. >> >> >> On Sep 4, 2018, at 9:36 PM, Adam Moffett <[email protected]> wrote: >> >> Yeah, I'd rather do that any day of the week. Frankly, I'm not >> interested in one time work from most internet customers. They'll try to >> hold you responsible for that PTP connection until the end of time even >> though you only got paid for it once. >> >> Plus your tech support deals with internet connections every single day >> so adding one more internet connection for them to support doesn't hurt, >> but adding special stuff means they have to know how to support the special >> stuff. >> >> Just my 2c. >> >> >> On 9/4/2018 6:26 PM, castarritt wrote: >> >> We used to default to offering a PTP for a one time fee, and a ~90 day >> warranty. Now we default to offering a second PTMP service at the full >> price, and it is surprising how many people bite on that. We still do >> some PTPs when customers don't have LOS at the second site, but mostly it >> is to avoid losing their business by failing to meet their needs. >> >> On Tue, Sep 4, 2018 at 2:32 PM Adam Moffett <[email protected]> wrote: >> >>> Depends I guess. IMO it's important to have a demarc point. It could >>> be the CPE, PoE, Surge protector, jack on the wall, whatever. You pick a >>> point and anything before that point is your responsibility. IMO it should >>> be a point where you can remotely test everything up to that spot. >>> Anything past that point is billable either as T&M, or as a recurring >>> managed service. >>> >>> Anything you're doing past the demarc is creating a blurry area in >>> people's minds. Your techs don't know where to stop working for free, and >>> the customer doesn't know whether they should call you or call a computer >>> fixin guy. They'll default to calling you. >>> >>> So yeah, I'd do a cheapo point to point link with outdoor bridges for >>> $400. Or I might do it for $10-$15/month as a recurring service. My rule >>> of thumb is equipment cost/12, round to fives. If it's a recurring fee >>> then they'll expect support, so I'd make sure people know they have to meet >>> the same standards as any other installation, and that the equipment needs >>> to be remotely manageable. >>> >>> If it's a separate, second internet connection then just charge full >>> price for it. It's putting the same load on your infrastructure as the >>> first connection, so why they should they get a discount for it? >>> >>> -Adam >>> >>> >>> >>> On 9/4/2018 1:47 PM, Kurt Fankhauser wrote: >>> >>> Been having a lot of customers lately wanting internet service in extra >>> buildings, garages, barns. In the past i have helped them do this but not >>> added any monthly bill for it and it seems like half the time end up having >>> to go back for service call to fix an issue in a building basically not >>> getting any monthly residual for. Does anyone offer to customer the ability >>> to hook up extra buildings on their property and charge them monthly for >>> it? I am thinking another monthly bill for same package they are on -$10 >>> month since its a second building. So if their main home is $50/month >>> second building is additional $40. Anyone else doing this? >>> >>> >>> >>> -- >>> AF mailing list >>> [email protected] >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >> >> >> >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > >
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